H2H The Perfect Element

I didn’t hire H2H, so I can’t speak to their office staff or anything like that. I merely attended a 5^th grade graduation party that they worked. The MC, JD, was terrific, as were the dancers and DJ. They were hip enough to make the party feel cool for the kids, but kept everything really age-​appropriate. It was so sweet. The kids are awkward at that age and not quite sure how to have fun at a party, so JD and the dancers led group dances, had the kids on stage singing along with their favorite songs, etc. JD also found a great way to incorporate the photo shoot at the end. I was very impressed.

There are two parts to this review:
Dealing with the owner, Sean and the business side of things gets ZERO STARS.
The DJ, MC and performers that finally made it to our party get FIVE STARS.
OUR EXPERIENCE: We hired them to do my son’s Bar Mitzvah. Two weeks before our event, we discovered that there was a clerical error and H2H had the wrong time for our event and they did not have any DJ’s to work our party. We panicked and found another DJ service that did have coverage. Rather than refunding our deposit, H2H refused to give us any money back. We had already paid over $ 2500. We spoke directly to the owner, Sean and he still refused. We were told that the only option would be to pay an additional $ 500 above everything we had agreed to, so that they could fly in a DJ from another state. With two weeks left to our event, we felt completely trapped and held hostage by them… so we paid the additional fee.
DAY OF THE EVENT: The story does have a happy ending. The people who worked our event were FANTASTIC. The DJ played everything we requested. The MC was really charming and the two dancers worked with the kids, joked with the adults and generally kept everyone engaged without being in your face at all. The event itself was really great.
Recap
— The people who service the events do great work.
— They are pricier than many other similar services.
— Their customer service and flexibility when issues arise is horrible.

We hired h2h for our daughters bat mitzvah and if I could give them 10 stars I would. They made sure all of our guests had a great time. They were amazing– they got all 75 kids out and dancing all night. There is no question that if I needed to hire another DJ– I would only make one call. It would be so easy — they are the only people I would ever consider.