FedEx Office Print & Ship Center

Worst customer service I have ever experienced. I faxed a 14 page personal health application from their location and was charged an obscene amount of money BUT my insurance company NEVER RECEIVED THE FAX! When I called to check on the problem a very rude employee named Cynthia was unhelpful to say the least. All she did was offer me a refund for my fax fee. It’s 2016 and they don’t have a way to keep record of their fax history??? Never ever visiting this establishment again! Beware!

I was cutting it close, I had a deadline in an hour and I still needed to print some color copies in tabloid size, I stopped by expecting to find a crowded and understaffed shop. Instead I found a courteous and helpful gentleman, Carl, who quickly helped me when a machine was giving me drama. It was awesome, I made the deadline.

The people here have always been so nice. They take good care of you and make sure you get what you need! Although the Internet is very slow so always bring ur file on a USB.

Desperate to get financial papers to my loan officer, I found this store on Unilocal and am thrilled. Easy to find Fax center. Carl was right there to help me through the process, so nice & friendly. I highly recommend this shop!

Went in late on a Sunday. Much more organized than other fedex I’ve been to. Armando was very attentive and knowledgable. I’d come here over the woodland hills one any day!

I ship with fedex all of the time for work, almost every day, and only have problems with this location. I think they like to tell people their packages aren’t packaged well enough just to try to make an extra $ 20 or whatever the cost is for them to re-​do it.

I had a great experience getting all my copies and printing done because of Jessica. She was Great! So helpful and patient.

The employee who helped me, Carlos, was extremely helpful, kind and patient. I really enjoyed the service here. I highly recommend coming here for all of your printing and shipping needs!

Okay originally when I went to this kinkos over a year ago I had a bad experience, but I had some invitations that needed to be rushed so I decided I would just put up with any bad service to get this stuff done. I asked a girl behind the counter for help her name was Cynthia. I had a few request that were a bit complicated and I was a bit nervous asking for help because I knew my request were a bit of a hassle.
I just want to thank Cynthia for shortening the griefs of my day but helping my unload these paper complications! Cynthia not only did a quick edit to my invitations but she made me look like I was a craft master by the perfection of these invites! I must admit when I went to pay for her services I was shocked and thankful! I appreciate the fact that Cynthia really did just want to help and was super happy for me on our master piece invites!!!

THE WORST CUSTOMER SERVICE EVER!
I live down the street but will never come back to this location… The location on Ventura and Topanga is much much better.
Sometimes you have to travel a bit to get great customer service… Thanks to the Topanga Location for doing what this location couldn’t. Lesson learned!

Not a place where customer service is a priority. Too bad because with their fees been so high at least they would treat you a bit better

Every time I come to this place it is hardly ever busy which is a great thing there is always people behind the counter there are always willing to help you and give you the best advice. They are definitely a lot cheaper than other services which I will not name but in reality I’m always happy to come there.

Terrible customer service.
First person I asked for help started to help me and then immediately turned to help someone else that was waiting after me as I just stood there. Extremely RUDE!
So I walked up to the counter to ask for help from someone else. He spoke to me for 20 seconds before another sales rep. /​customer service employee asked him to do something. So in the middle of helping me, he dropped everything and did what the other employee asked him to do. As I stood there, again! Extremely RUDE!
They received one star because it was mandatory? Otherwise, I’d give them ZERO!

Nice people but horrible customers service. Just because your being nice doesn’t mean your giving good customer service. Walked in just to waste my time

In, out, and on the road. I like that about a service center.
I was greeted and helped within the first minute of walking in, and had my paperwork printed and my supplies gathered within five. It’s easy to navigate this store for the right materials and the technology is straightforward and simple to use.
My only complaint is that you’re getting the price of convenience in some of those items; you might be best served doing your printing, scanning, or faxing here, but ultimately you’ll save money picking up binders, sharpies, and post-​its at the local supermarket or office supply store.

I really enjoy coming to this location. I love when folks understand customer service. I was in hospitality management prior to getting into entertainment and trained employees on customer service. Every visit at this location has been super special– I think this has to do with two superstars, Jessica and Elizabeth. It’s rare to have employees on your team that understand human behavior and customer service.

I’ll start by saying that i had a bad experience here. So maybe my review is skewed. What should have been five minutes turned into am afternoon at FedEx.
I’m visiting from out of town so I first tried to print here at my friend’s house in Santa Monica. But the printer says some error message about the ink «header». Whatever that is. So then I went to Fedex and used their printer at $ 0.30/minute for the computer and I think it was $ 0.50/page to print. Normally that’s all well and good except the printer jammed amid printing my mere five pages so my credit card was charged like ten bucks while I waited for someone to come unjam the printer. That also took a long time; I’ve never been to a FedEx and seen Workers free. They’re always full full gas busy while customers wait.
Then to add insult to injury I bought a $ 1.49 envelope but the dude working there charged me $ 9.99 amid other things I was buying. I didn’t see this until after I had signed the bill so then I had to get a refund for that which took a while longer.
So what should have been a nice five minute session of FedEx efficiency turned into far far more than that.
Boo.

Although there is usually just one or two team members they do their best to get the job done! One can not blame the great people working like Derek, Liz, Roni, Derrick, Johnny, & Jessica !
This location is the best of the bunch!!!

When it comes to doing the self serve stations, Kinko’s can be a great place to get things done HOWEVER!!! when it comes to customer service… it is the most painful experience ever!!!
Saying they are slow is an understatement… they seriously don’t even attempt to do their job and disappear! Even when a huge line forms, they lack any urgency and just try to answer a question and disappear again. Its ridiculous.
I been to other Kinko’s and it may be a hit or miss at times but they are all consistently and noticeably horrible at customer service.

I agree… customer service here is a joke. I was wondering my my boss now uses the flat rate shipping boxes with the post office. it gets there just as fast, never crushed, and GOOD customer service. this place seems to want you to go elsewhere, go figure ?? I later found out the guy that didnt help me was the manager !!! He did not even know fedex shipping policy’s.