Professional Collision Centers

Absolutely the best body shop I’ve ever worked with they delivered my vehicle on time under budget the staff is courteous and friendly I would recommend them to everyone they’re extremely professional.

My husband had his Kia pinstriped here the other day and had a wonderful experience. The staff was very quick to greet him and they did an excellent job in short amount of time and at a very affordable price. The waiting area is very nice and comfortable. I would highly recommend them.

It’s so rare when someone’s car is hit that they can praise all parties involved so I am going to do just that. My husband’s car was hit while parked at a friend’s on Saturday. The woman who hit the car sought him out to share her insurance info and again after she filed the claim. We called Geico Sunday and they scheduled us for a 9:30am slot on Monday to meet an insurance inspector, drop off the car at a repair shop and pick up a rental all at the same location. We then received daily updates from the shop (Professional Collision) which replaced the door entirely and cleaned the inside and outside of the car as a bonus. Today, just 4 days after the accident we picked up our completely restored car. We were so impressed with the professionalism and the constant communication we received from Professional Collision. We also appreciated the onsite Enterprise satellite location which made the entire process so much more convenient. Thank you!

I am so impressed with Professional Collision! They did fantastic work– my 2014 Jeep-​looks brand new again. They kept me up to date almost daily on the repair status. What could have been an absolute nightmare — was a painless easy process. Jessica Dixon is amazing!!! She is such a fantastic representative of how a good company should run! 5 stars for Professional and 10 stars for Jessica!

I will not patronize this business again for the following reasons:
1. The paint job was not quality checked. I discovered a blatant and visible indentation on the finished job. I took it back and they most likely buffed it out. I’m concerned that they also took some of the clear coat off as well.
2. The workmanship was sloppy. I discovered dirty smudges in the interior of my car which I always keep clean. There was a crease in the panel as well — how it got there, my guess is that someone in the shop used it for extreme ice skating. I took some «shout» and wiped off the smudges.
3. In addition to sloppy workmanship, the seat belt tensioning system was not properly re-​installed. I took it back and made them redo it (they needed to take the side panel off in order to access the workspace). Unfortunately for me, they did not bother to check the passenger side which had the same problem. I didn’t trust them to do it cleanly, so I did it myself in my garage.
4. When I thought the shop boys were done with their «professional» work, I discovered my trunk was all jacked up. All my tools and emergency road kit were in disarray. Worse, my fire extinguisher and brace which was affixed to the side panel were stripped off it’s location. I had to re-​install the extinguisher holder again.
5. Now for the reason that I’m writing this critique — I would have left bygones be bygones, but after washing my car today; I felt compelled to make others aware of my experience. I discovered gum or some kind of sticky residue all over my trunk area. Snow on the car kept me from seeing the workmanship when I picked up the car. I keep my car in the garage and it’s kept clean. This can only have occurred at the time it was in the «professional» care of Professional Collision Center. I spent the good time of the morning freezing my ass off washing and using cleaning solution to get that gunk off my car.
In conclusion, when the customer service personnel are overly friendly and constantly calling you on the status of your beloved vehicle, make sure that they know what REALLY is happening to the car. There seems to be a disconnect between the front office and the grunts in the shop. I would recommend that they 1. Quality check the vehicles during and after the work.
2. Hire professional mechanics that treat each car as their own.
3. TRULY quality check each car before signing their name before they release the car to the owner. Mine apparently signed his name proclaiming the interior and exterior of the car was clean (snow on the car means that they didn’t clean the car and black smudges on a tan interior equates to sloppy and lazy workmanship).
4. Finally, have a rep walk with the owner to explain the work that was done.
These recommendations would prevent the front office from overstating their promises and quality of work, but they must really care about the services and product they are pushing. I would say learn from my experience so that this would not happen to other customers. Good medicine is sometimes hard to swallow no matter how long you’ve been in business. Best of luck.

This was BY FAR the BEST experience I’ve ever had when it comes to dealing with my car. It’s not even a year old, we got rear ended (hard, while stopped for a while at a red light)…insurance worked out easily and they referred us here b/​c that’s where our dealer would have referred us. It was so nice to have great customer service, fast service, and friendly people to work with. We dropped off the car 24 hours after the accident, got an update by the next morning on what parts would be needed and an expected finish date. We then received a call 2 days later letting us know the parts were already in. Then they updated us again with more news and another call when they promised that the car was DONE! Not to mention, EXCELLENT WORK. I can’t even tell I was rear ended. They did an excellent paint job on the bumper (repaired all the scratches and big dent from the accident) and replaced the under part of the bumper. Even smoothed out some scratches on each of my doors in the front that were already there! Cleaned it and it smelled brand new again. I would HIGHLY recommend these folks to everyone! I think they may even be the friendliest people in the ENTIRE area of NOVA/​DC. Thank you thank you for making my life easier! We are getting ready to move next week and this is just one more thing I can check off my list without extra headaches! :)

I never thought I would have a good experience with a body shop but this place changed my mind. My silver CR-​V was in the shop for a new rear bumper after getting rear-​ended and I decided to pay out of pocket to have some scratched/​dented fenders replaced while it was in there. The price was very reasonable and they did an amazing job matching the metallic silver paint which is usually a nightmare. My car came back to me completely spotless and vacuumed complete w/​tire shine. Definitely a company that respects their customers and takes pride in their work. A rare thing to see in northern VA, for sure.

I have had the «good fortune» to have to use more than one collision company in the last year and God forbid I have to use another but if I ever did I wouldn’t ever use any where else again. Professional collision is truly named correctly. They took a bad situation and completely turned it around. The staff there is courteous and timely. One of biggest pros about their service was how they kept me informed all along the way. I previously wrote in another review about my issues with these places not keeping you posted about what’s going on. Well Professional set the bar and far exceeded it. You spend 20, 30,000 dollars or more on a car and are spending hundreds a month to pay for it. When u drop it off with strangers you kinda want to know what’s happening. Professional not only sends daily emails but also has their incredible staff make daily phone calls to keep you up to date, even if all they did that day was order parts! The quality of the work was also exemplary. I had a front fender an bumper done on my honda pilot after an accident early January. The work and paint is seamless I truly felt like they rolled a new car out for me. That moment you see on History Channel’s Counting Cars when they unveil the restoration! I looked at it and couldn’t find a single flaw, even then the guy was like, «give me one more second, just wanna do one more little thing.» They somehow managed to make me feel like I was the only customer they had even though the lot was full of cars. Last but not least another favorite of mine is when you finish 2 days before estimated. That’s a big deal when you are paying for a rental! All in all a definite recommendation! Very pretty ladies I may add doing a great job with the customers up front, quality service going on in the back. A great experience!

Let’s face it, you’ll never want to go to a body shop, but if you did, this would be the place. Staff is courteous, the shop is clean and tidy, and looks professionally run, not shady like many such establishments. More importantly, in my experience they do great work, and in a timely fashion. In a field where it’s so easy to put out shoddy work, these guys are on-​point. It’s been a year and a half since I had my car repaired there and the only degradation to the paint-​work has been that which I inflicted on the car myself.
They have a Geico adjuster and Enterprise Rent-​a-​car on site. If you’re a Geico policyholder (or were hit by one) they assess your car, take it into the shop and get you into a rental, all in half an hour or so.

There’s nothing «professional» about this establishment. Insurance coverage chose it, we didn’t.
They had my wife’s car for over a week before they even looked at it. During a telephone conversation with her, they lied about when they sent the estimate.
Almost a week later, the car still had problems with it, and the keys weren’t where they said they’d be.
To top it all off, they gave us problems about covering the cost of our rental car for an extra day — despite the mistake being theirs.
Without so much as an apology, they made sure to collect their payment.
Go elsewhere if you’ve a choice.

On ¹²⁄₁₆ we had an ice storm in the Washington, DC metro area. I slid off the road while coming home from work at around 3PM. I damaged the passenger’s side of my 2005 Legacy GT wagon.
I was going to spend Christmas in PA, so I needed my car back on the road as quickly as possible. I called Geico, and they suggested that I use their Repair Express program and go to Professional Collision. Since I needed the car right away, I took their suggestion. My car was dropped off at the shop on the ¹²⁄₁₇.
On 12/​23, my car was ready for pickup. The car was fixed as promised. The work appears to have been well done, although you never know if body work is done will until two years later when the clear coat peels off. But, I will give Professional Collision the benefit of the doubt and say that this was a job very well done.
IMPORTANT BIT OF INFORMATION: I have never, in all my experiences with body shops, EVER dealt with a shop that takes credit cards. This includes body shops in 3 states.
I picked up my car, returned my rental Kia to Enterprise, received my key, my body shop guarantee, my Geico guarantee, an invoice, and some other miscellaneous paper work. Sounds good, right?
On ¹⁄₁₃ I receive a call from Alicia Beavers, my service representative. She tells me that they have no record of my $ 500 cash payment. I send her a copy of my invoice that I received when I picked up the car.
She tells me, «This is a copy of the estimate. This is not a reciept.» Note the date is 12/​22, not ¹²⁄₁₇ when I dropped off the car.
I call the shop and talk to Mike Graziano, the owner or manager of the shop. He tells me that there is no record of my payment and that if I don’t pay him $ 500 immediately, he will «swear out a warrant for my arrest.» However, if I manage to find the receipt (that is somehow different that the one I already showed them), he will give me «a $ 50 gift card to Outback Steak House.» I tell him that this sounds very suspicious and that I think someone at Professional may have made a mistake. He tells me that all transactions are video taped. I ask him to look at the tape. He tells me that he is not going to waste his time reviewing video tapes.
Professional Collision would rather go after customers instead of reviewing video evidence first?
The following email conversation ensues with Mr. Graziano:
Quote:
Based on the e mail that you sent to Alicia, it appears that you could not come up with a receipt showing that you paid us. It also looks like you would like to go the legal route which is great. Once you inform your lawyer that you don’t have a receipt, he will tell you that he won’t take the case. You have to prove that you paid the bill in order to get any attorney to want to be involved. If you have not paid us in full by the end of January, we will swear out a warrant for your arrest for «Theft of Services» which means that you know that you owe money for services completed, and that you have decided not to pay. I would advise you to speak to an attorney as soon as possible so that they can inform you that you are making a bad decision that will result in some major problems in the near future. If you change your mind, my number is 571−436-xxxx
Mike Graziano
So, I got a lawyer, who informed me that Mike Graziano is speaking from his ass and has NO IDEA WHAT HE IS TALKING ABOUT AND IS MOST LIKELY RUNNING A SCAM.
I reply:
Quote:
Either that, or you could look at the video tape that you claim to have which would show Alicia laying the cash out on the counter and counting it. Spending a few minutes looking at the tape (if it actually exists) would save us both a lot of trouble. However, it’s obvious the tape doesn’t exist, because, if it did, you would have already looked at it to ensure the integrity of your accounting system.
My lawyer will contact you.
Sam xxxxxx
Mr Graziano:
Quote:
Looking through hours of tape is not worth the time. We will move forward with what we have to do because no attorney will take your case, so I won’t be hearing from your attorney.
I reply:
Quote:
I have retained Joel xxxxxxxxx of xxxxx, xxxxx, & xxxxx PLLC. He has
already agreed to take the case. You may reach him at 703-​xxx-​xxxx. I
am requesting that you direct all correspondence to him and stop
contacting me.
After lawyering up, I have heard nothing from Mike Graziano.
Here is what could have transpired when I picked up my car.
1. I jumped the counter, stole my key and paperwork and snuck off with my car without paying.
2. Someone pocketed my cash payment
3. Professional Collision made an accounting mistake.
4. Professional Collision is running a scam.
I think option number four is the only obvious choice, especially when you consider that he dropped it when I started to fight back.
I strongly urge everyone in the DC area to avoid doing business with Professional Collision of Woodbridge.
4÷1÷13: My clearcoat is peeling! Thanks a-​holes!