Crocs

HORRIBLE, HORRIBLE, HORRIBLE STORE! TERRIBLE customer service. I spent 15 minutes browsing, trying to figure out what style of Crocs I wanted for my son to wear to swim practice (easy slip on and off shoes that were lined for the winter) and went to pay after I found some. The sales idiot told me that the shoes I had planned to purchase wasn’t supposed to be on the floor and I couldn’t buy them. She said this was because they were being sent back to the manufacturer to be put on sale for next winter. Ummm… today is February 5^th and it is definitely winter weather. In addition, there were 30+ pairs of the same shoes on the floor. I was flabbergasted and didn’t know what to say. My first inclination was to explode and let this idiot have it yet I remained calm and walked out since I didn’t want to get myself worked up over this dumb fool. I would have asked for the manager yet there was no one else in the store except for this idiot girl. I went home looked online at the Crocs website, and found the same EXACT shoes for $ 7 cheaper with free shipping. I’m definitely never going to this store ever again.

Bought my mom some ugly ass Crocs for Christmas because that’s what she wanted. She wore them once and they rubbed her heels, badly. I tried to return them and they said no, even though the shoes are in perfect, like-​new condition WITH receipt. Only UNWORN shoes WITH tags still attached can be returned. (How do you know if a shoe fits property without wearing them??) So because my mom popped the tag off the shoes before she made sure they were 100% comfortable, I’m screwed out of $ 60? They didn’t offer an exchange. They didn’t offer a store credit. They told me to call corporate customer service and «maybe they can help you.» Called corporate and they said their hands are tied because they «can’t tell the stores what to do» (??) and since I paid cash, they can’t issue a refund. Uh, wtf kind of customer service is that? At least the corporate folks TRIED to help. But the store employees are absolutely worthless. DO NOT SHOP HERE.

This place can be very busy. Make sure to try the shoes on and chances are you will need a smaller size than your normal shoe size. Also, I do want to mention that they have a lot of new styles, which I am a huge fan of because I can wear them to work and on casual excursions.