Absolute Security

Absolute Security employs the typical high-​pressure door-​to-​door sales tactics that are a trademark of the home security business, especially ADT and its authorized dealers. One of their representatives came to our house on a Friday afternoon and my wife answered the door. My wife has a hard time telling sales people «NO» — this is why I have a subscription to the Washington Times that I never read — but she told the rep that she needed to discuss any purchase with me first. He continued to pressure her, stating that they had a «special offer» and that she could just sign up and cancel if we changed our mind. Succumbing to the sales pressure, she did.
Of course, when I got home I saw that she did sign a binding contract, with the option to cancel within 72 business hours per state law. I was none-​to-​happy about this and called the sales rep. Being a sales guy myself, I was willing to give him the benefit of the doubt. He was nice although noticeably nervous on the phone, and said he would come by the next afternoon to discuss the features of the system. All the while I had been researching ADT on the internet and saw universally poor reviews. ADT consistently ranks amongst the 10 worst companies to work for every year, and the worst in customer service. The internet is awash with stories of those who were strong-​armed into signing up with ADT using fear-​mongering and aggressive sales tactics. And horror stories about an utter lack of support and customer service when something goes wrong. I was not feeling comfortable about signing a 3-​year agreement with them.
I felt even less comfortable when the sales rep never showed. He did call that night and we spoke again about the system, but by this point I felt that he was entirely untruthful through the whole process. That, coupled with the poor reviews of ADT, made me decide to cancel. I called their offices Monday morning and to their credit, the woman on the phone was SUPER nice. I told her I felt the sales rep strong-​armed my wife into signing up, and we needed some time to discuss. She said she would cancel the install and to take our time to talk it over. Still, I was uneasy and untrusting of them, so I also had the wife send in a cancellation letter, and sent to arrive the next day with signing/​proof of receipt mandatory.
That night, the doorbell rang in the evening. It was, of course, another ADT rep. So much for taking our time to think it over. And ever since then I’ve gotten ringing doorbell once a weekend from them. As a sales professional, I ABHOR these types of sales tactics. It gives us legit PROFESSIONALS a bad rap. I will NEVER do business with this company, and I recommend everyone else to do the same.