Lumber Liquidators

I planned on using them, and this really isn’t even against any one location, but I scheduled a day for one of their contractors to come out through the phone number they give. I told them very specifically that I needed the work done very quickly. I just found out that not only is the contractor they sent out unable to do it that quickly, they had NO ONE available and knew that all along. I wasted too much time on them for nothing. Such a waste!

Im a bargain shopper by all means so when I say that there is no better value for any job big or small than lumber liquidators. Their website is a little hectic, but thats understandable considering the huge variety of products that they carry. The in-​store experience was great. the staff is friendly and super helpful. With their help i was able to install my own vinyl flooring with almost no experience!

If I could give them zero stars I would.
We went in looking for a simple engineered hardwood. The salesman diverted us from that (I don’t know why, we were going to purchase something from them!) and showed us bamboo flooring they had on clearance, saying it was «much sturdier» flooring.
Needless to say, the flooring is terrible, terrible quality and was a nightmare to install because it was supposed to be glue down. Glue everywhere, trowel clip wouldn’t stay on. And not sturdy at all… it’s already chipping and scratched everywhere!
Of course it was «final sale» and not returnable… they were obviously just trying to unload this crappy flooring and didn’t care who they sold it to… avoid this place at all costs!!!

I was really happy with both the quality of service and the product I ordered from this Lumber Liquidators. I accidentally ordered the wrong transition piece– they took it back without questions and ordered the correct one to replace it. The bamboo flooring I purchased looks very nice and is holding up quite well. It is Bella and was a bit pricey even on sale, but it was worth it. Based on the other reviews here, it seems that, for the most part, you get what you pay for with wood flooring.

I have been meaning to write this review. This company was amazing to me and refunded all my money when a stock came in that was bad. They couldn’t have been kinder service. I don’t remember the managers name but I said I would write a review because I had never experienced treatment like that!

Stay far, far away. Bad wood is one thing, but the terrible terrible service made a bad situation worse. They held up my addition project 2 months, and broken promise after broken promise, I had to go elsewhere.
They claim to sell 1^st quality hardwood. They may, but the stuff they sent me was junk. They admitted it was junk. I had to beg them to exchange it, make it right, etc. They did not want to take it back. Service was rude. They kept saying they would call me, never did. I made 5 trips to their store before the situation was finally resolved, but I was out my time, and the project was delayed. They finally took it back, but only after dozens of phone calls and several emails. AND I had to pick up and deliver it my self.
The wood delivery was delayed 2x, and when it arrived it was warped and water damaged. Lumber Liquidators admitted the wood was bad, just did not want to do anything about it. When I returned it, they guaranteed they would order a new batch, I waited several more weeks, and they delivered the same warped batch as I returned!!! Warped left, right, up and down. could not stay nailed down. tounges could not go into grooves. Sat in the room for a week. pre-​finished, looks like it got wet.
Nightmare. Should be forced to shut their doors.

The products deserved a 3 stars. Bellawood floors are decent, not perfect. They are fair for the price.
The service (lack thereof), the attitude (they must be doing me a huge favor for being opened and for taking my money), and the demeanor of supposed manager deserved a negative 5 star.
I have never felt worse for spending thousands of dollars on anything. He made the whole buying experience from LL a total disaster. Went there on to pick up my floors after being told they have arrived and are ready for pick up. During pickup, I noticed the boxes were damaged. Apparently, wanting to open the boxes to check the goods were deemed a hassle to them. They reluctantly opened the boxes for me to examined to make sure there were no damages to the flooring inside. Upon examination, there were pieces that were chipped, damaged. The supposed to be manager person played it down by saying they are fine, those damages are okay, you won’t see them and they will not be any problem during installation. (That is to be seen — have not installed them yet) I may not buy from them every month, but who does when it comes to buying flooring? One would think you would have a right to examine the goods without getting an attitude from the manager and the staff when your purchase was in the thousands, not 10 – 20 bucks. Also bought a stair nose and the finishes on the stair nose does not match the rest of the flooring. This was an issue at the time of placing the order and the sale rep promised he would order new stairnose with the same finishes to make sure they match. After being given a stairnose that was way off in terms of quality and finishes, I asked the manager to see another piece, the dude pouted and gave me an attitude. It was as if he was blaming me for being his customer and paying his salary. I am sorry you were working weekend, but dude, I worked 70 hours week so I can afford these new floors and I am giving you my business, the least you could have done was to not act like a jerk while I was still at the store. I was’t expecting a freaking lovefest or a smile, but try not to scowl and not give your paying customer an attitude when your products were not matching and were of poor quality. Sadly, I have myself to blame, I should have read the reviews of the other Unilocalers before I set foot in this store and before I gave them my hard earned money for their average floors. Note to self, if I want someone to treat me like crap, I could have my wife do it for free.

I second, third and forth many of the comments made here.
While LL flooring seemed like a good price, the extras such as stairs and risers have been a bloody fortune. Related, it’s been impossible to get orders accurate. Has required multiple trips and calls and still trying to get things right. It’s been such a cluster I cannot even remember all the missteps along the way.
The floors aren’t even installed yet — hoping we won’t have quality issues — and it’s been nothing but a hassle for months.
UPDATE:
The floors are in. They admittedly look great. LL did take back surplus with some pressing on the issue. So, in fairness, have increased the rating.
SECOND UPDATE:
LL did help us out with returning surplus and reordering after newly installed furnace, failed, overflowed and damaged installation. It was a trying project overall so appreciated the cooperation in the end (thanks, Will!) Am upping my rating accordingly.

We have a new floor, and it looks fine, but the process getting there was a pain in the … You get what you pay for, and seriously, for just a few hundred dollars more, I could have had a MUCH easier time and a nice (if not) nicerfloor.
We put in a laminate floor in the basement. We found the floor and it was a$ 1.69 a sqft. We liked it and asked all the questions, and the difference between 10 and 12 MM floors. I wish they had been more educated or told us ‘just get with the 12.” Had we got the 12 MM we wouldn’t have had the hassle we had.
The 12 MM floor would have been fine and we wouldn’t have had to have the installers came, put the floor in, and half way through, have them say «Um, we have bad news» …
The floor was going in a basement, but our basement floor isn’t even. So the floor bubbled up and because it was a 10 MM floor, we had to take it up. the 10 MM floor would cut our children hands when it contracted and expanded with temperatures.
So, we had to load it all back up in the car, go back, find a new floor, bring it home, unload it, let it sit and have the installers come and put it in.
The install process was fine, what bothered me was the piece mailing of the products. We had to get some trim shipped to us, and then it didn’t arrive, and we had to wait, and then return it and get new trim. We also had to get the ‘shopping list” and bring that back to LL and get the «extra» stuff that doesn’t come with the floor. I felt like I went to the store 4 or 5 times, and I was always confused what I was getting, baseboard, trim, spacers…
you save money with LL, but you spend a lot of your own time, getting the floor and products and going back and forth to the store. I wish we had just hired a flooring company to come in and install it and be done.
We were able to return the unused stuff (baseboards 0 which they ordered too many) and that saved us $ 200. We only spent a few hundred less had we hired someone. Save the hassle, hire someone.

DO NOT BUY FROM LUMBER LIQUIDATORS IN WOBURN! These guys are scammers and will tell you anything you want to hear in order to get the sell. I was in looking at some flooring, I liked it, but I wasn’t ready for it as my project was not far enough along. They said I could buy it, keep it there as long as I wanted and that I could return any of the leftover WHENEVER I WANTED so long as it was still inside the box. What happens? I take their word for it, buy what I need about 6 weeks before I had any place to keep it and get a call 3.5 weeks after my order is made telling me that I have to come get it or it goes back to wherever it came from. My contractor literally had to go get it and keep it in his garage until we were ready for it. THEN, after completion, I had 6 boxes leftover of BRAND NEW UNOPENED flooring and they informed me that they have a 30 day return policy. Convenient that they wait until now to tell me that. Their answer «it says it right on the receipt». I am still working with Customer Care to get things resolved and still have over $ 500 of flooring that I cannot return. THESE GUYS ARE WORSE THAN USED CAR SALESMAN. STAY FAR FAR FAR AWAY.

Be extremely cautious of any installer recommended by LL in North Hampton, NH. We did and have nothing but regrets. While the flooring installation was good, the baseboard work was a mess. I had to have it all ripped out and replaced by someone who takes pride in their work. Under no circumstances should you use Art Hazzard (aka Art’s Flooring). I’ve received no satisfaction or even the courtesy of a reply from Art or the company that represents him. I can be reached at
if you are interested in seeing poor quality work. A $ 400 lesson in life. We assumed that the installer did quality work as they were recommended by LL. Our mistake

They are terrible. I bought flooring there and they shorted me by 50 boards. The ones that i did receive:
half we warped, split, or had huge nots. When i wrote to TOM SULLIVAN his only response was «turn it over». Oh, wait did i mention it was the wrong flooring! I would never use them again!

Lumber Liquidators (LL) gets my lowest grade, and I would give negative if I could, because they treated me with disrespect. As fellow Unilocalers know, we can be a generous lot, even if the product is sub-​par, as long as service (ie. whether they treat people like human beings) is acceptable. In this case, everything was a disaster. The flooring I ordered was delayed. When I kept calling on the status, the shipping guy cursed me in front of my contractor — who reported what happened. And the actual flooring that eventually came was visibly warped. I don’t mean a little — I have photos if you want to see how bad it is. The contractor installed it anyway, because he was under time pressure (this was his mistake). But in retrospect, if he didn’t install it, I confirmed it would have taken more weeks for a followup shipment, and there would be no guarantee that product is any better. The entire renovation would have been halted. The resulting floor has a trampoline-​like bounce because of the bowing of wood. OK, so how does LL deal with a problem? They hired an «independent inspector» who blamed the bowing on the installer. He REFUSED to examine the box and a half of UNUSED leftover flooring, including a full box that hadn’t been opened yet. I offered to open it in front of him. But he could see the other pieces that were already out and it was clear they were seriously warped. Since his «boss» paid him to blame everything on someone else, he did everything he could to avoid the truth. So, LL took that report, and threw it in my face and said their product is perfect. They refused to give me a refund even for the unused portion. In conclusion, I don’t know about other flooring, all I know is that if you have a problem with LL, you’re history. So, calculate that into the discount prices they advertise.

We’ve now purchased the wood for our first floor and master bedroom from Lumber Liquidators. The wood itself was top notch and the staff was patient and great.
We had installers actually lay the floor for us and the installers associated with Lumber Liquidators are top notch.

If you’re looking to upgrade to hardwood floors I reccomend shopping here first. Not only was the staff extremely helpful. they gave me a nice liitle discount on my wood just because I asked if they could. After we finished laying down the wood in the living room we realized that we were about 3 planks short. Most other retailers would make you buy a whole other box. The people had this store were happy to dig up a few peices to accomdate me. Thanks Lumber Liquidators!