AT&T

So happy with the service and experience! Everyone was super helpful and friendly! Go to Joe was great, and knowledgeable answered all my questions!

My husband and I put off the need to upgrade our phones and decide if we wanted a plan for months because we have never had a good experience — always memorable, but never good. This was so different! The store manager, Ricky, was friendly, helpful and professional. We specifically asked to work with Amanda Rowe because of other reviews. She lived up to those positive reviews. She was fantastic to work with! She listened to our needs and concerns, was honest and helped us select the right plan. Of course, as a seller, she tried to upsell, but it was with full disclosure. Because of her approach, the friendliness, professionalism, knowledge and customer-​orientation, we at least considered. We never would have even done that before! Amanda is amazing! So glad we drove the extra distance to go to this store.

I have been in the hospitality industry for 32 years. I have never met, encountered or had the pleasure of being taken care of better than AMANDA ROWE!!! When I say she is LEGENDARY, she IS every letter of that word. Thank you Amanda for turning a horrible situation with another company into a PERFECT ONE with AT&T!!! YOU ARE A ROCK STAR so don’t ever change.
Corey Goldman

This is the WORSTstore with the worst retail sales consultant!
Me and my husband recently upgraded our phones and Taisha Dejeses said that we also get tablet for FREE. If we are second language speakers we understand word“FREE” and 10 $ per month+6.99 for the insurance+40 $ for activation and 2 weeks return policy. She just LIED to us! my husband is with AT&T for more than 10 years and as soon as contract ends, not ANYMORE! Store manager didn’t help me at all, I have no idea why do they need him! So next time their sales consultant will give you for «FREE» something that costs 1200, you would have to pay and store manager would appreciate her/​his job like in my case he said that she’s a professional. Yeah, right!

Went here to exchange my phone Case-​Mate Hula Bumper the manager, Bob, was at the behind the counter seemingly doing nothing, he said I needed to wait for a sales associate and told me it would be able a 25 minute wait I watched him do laps around the store, wtf, I ended up leaving, I don’t know if he was really doing something, but the perception looked really bad, poor customer service…

Read the reviews b4 going and got lucky… it’s true what everyone said about Amanda. She called out the next name in line and luckily that person already left so I was fortunate to be her next customer. She gave me all the information needed and set me up with the Family Next plan along with a phone upgrade for my son. My bill is now $ 40 less than it was… as long as no more new phone upgrades are needed in the near future.
All 4 stars for Amanda… would of been 5 stars but the expected long wait due to it being a Saturday took the last star away.
Thanks Amanda… show the boss all the great reviews and ask for a raise!

Before going to the store for some reason (maybe because of my past experiences at other AT&T stores) I was sure that it would take at least half an hour to get a new sim card. But Amanda (and her little toolkit) got my phone installed with a new sim in 10 minutes. She was very friendly and helpful. Thanks.

Customer Service Review:
When finally taking the leap from a flip phone to a smart phone, I knew I was going to need a lot of hand-​holding. I made a few calls to another store and was really not treated very well. I was lucky enough to have Amanda at the Woburn AT&T store answer my call and was treated with kind care and respect. I knew she was the person that would deserve the sale. I went into the store and on two occasions, never did I feel like I was asking a stupid question (and I asked stupid questions over and over). She was polite, respectful, knowledgeable and a joy to work with. If you are a member of the almost 60 crowd and feel like technology left you behind, I encourage you to see AMANDA. You will be glad that you did.

It’s hard to give any of these stores more than 2 – 3 stars as in my experience they’re all the same. They offer cutting edge mobile tech, with typical AT&T abyssmal coverage. Cest la vie. The staff is friendly and helpful, but you can’t polish a. well you know the saying.