Allegacy Federal Credit Union

If zero stars were an option… The mortgage department is horrible. Our credit worthiness is not an issue. We were buying an investment property and went to them because I have banked with Allegacy for over 30 years. It took them over 3 weeks to give us a pre qualification letter (we were only asking for a third of what we qualified for) so we missed the first property. On the second property it took them almost 60 days to close it because their mortgage/​underwriting department is horrible. On day 45, they were asking for clarification on items presented on day 1 so we missed our closing date 2 times. We finally had to say do it or don’t do it but we need to know by today at 5. They said ok. Then, we’re sitting at our closing and they say they won’t put 3 people on the deed. There’s 3 investors and only 2 are on the loan. They also knew this from day 1 and the closing attorney said this is insane. For the people are trying to do business, go somewhere else!!!

Member for over 25 years. Last 5 or so years they have severally went downhill. I would not bank with them now if my life depended on it. Do not care about their customers, unreliable, constant mistakes with I don’t care attitude. They have cost me thousands in the process… Moving all my loans, IRA, mortgage to a new bank. Run away from allegacy. If not you will regret it later.

we live out of State and had a nightmare experience. We sent checks to the head office for deposit, which they lost, resulting in costs to stop them. They offered no solution, so we asked to close the accounts (and send us the balance, whatever that was). Six months later we got a letter that we had to pay account fees. We gave written instructions to close the accounts and the answer? The letter was not received! I never heard such a BS story. They blamed these losses (the checks, the letter) on the postal services. We never experienced one piece of mail lost, and AFCU manages to loose two in less than 4 months!
We have worked with our CU here without any wrinkle for e decade and AFCU really messed it up made a very poor impression. We will not work with them again ever.

I really wish I could do a share deposit at a credit union that made it as easy as this one did. I got help right away, didn’t even have to fill out paperwork, had a competent & friendly employee and didn’t have to worry about a time limit to get my deposit done. At least my credit union was spot on about this location taking deposits for me, unlike the place I went to in CT that completely lied about it. Good to know for if I’m in this area again.