Marshalls

DONT come here if you expect get in and get out. We had to stand in line and pay for our items for what seemed like AN HOUR. This is RIDICULOUS. Four cashiers and they are moving as slow as molasses. I definitely will NOT be back

Came here this morning for some more shopping. Have to say this one by far has the best selection of everything! Great clothes and pretty good prices too. Store was laid out very nice, and clean. Dropped 135 bucks in less than n hour. Easy to do at these stores. Clerks were friendly and plenty of parking in lot shared wit many other businesses. Great selection of dresses, work out clothes, lotions etc.

The customer service at this Marshalls is greatly lacking to say the least. I stopped here one afternoon and spent about an hour shopping then about 15 minutes in the check out line. The young man who rang me up was very nice; I wish I would have thought to ask for the names of the employees here to point out the people with the poor customer service skills while mentioning that they are not all bad. Anyway, this gentleman had to call over his manager because the register denied my credit card. The manager came over and asked me if I had another card I wanted to use because my card was denied. I asked her to try again because there was no reason it should have been denied. With reluctance, she said she would try one more time but mentioned that maybe I went shopping more than I realized that day and didn’t have enough money on it. EXCUSE ME??? If I am correct, it is not acceptable to say things like that to customers even if that may be the problem. Since I knew for a fact I had more than enough money on my card and had just checked my balance (not to mention that although I had enough to pay for the items but I had just transferred more money to my checking account from my savings). Again, the register declined my card. I had spent a good amount of time shopping and did not want to waste my time so I requested that she try another register. She wasn’t too happy to do this but she did and to her surprise the card went through. Her attitude changed but there was no apology.
The next day I realized they had left an item out of my bag so I went back to get it or my money back which was inconvenient for me, however, I was not angry. There was no separate line for returning items or customer service issues and nobody around for me to ask so I decided to hop in the long line before it got longer and waited about 15 minutes to get to a register to try to resolve this. I explained to the employee that an item I had purchased the previous day was left out of my bag. WShe said if I thought I could find it I could go look for it and bring it back up to her register without standing in the line. I found it put away on the shelf in the back and on my way back to the register I picked up an umbrella to purchase to feel like I had not wasted my time. She checked off my receipt and looked and waited for me to leave saying nothing. I told her I would like to purchase the umbrella. She got an attitude with me and said, «what do you want me to do I have customers waiting.» This greatly upset me so I replied sternly that I would like her to go through with my purchase and that I shouldn’t have had to come back there in the first place. I was embarrassed because she made it out to seem like I was cutting the line or something and treated me like I was not a customer. She unhappily went through with my purchase. Not once did she apologize for their mistake, treat me like my time was valuable, or treat me like a valuable customer. Although I love shopping at Marshalls, I do not plan on going back to this particular store. Very unsatisfied customer :(

Very poor service
Store manager is completely rood !!
Employees are very un happy and take it out on customers.
Never shopping there again
So un pleasant to shop there
It doesn’t even deserve any stars

It’s filled with clothes and kitchen and sports and gadgets but the only thing is nothin is worth buying, at least nothing matched my taste, but I’m very happy about the cleanliness and tidiness of that place!
I recommend that people come check it out for sure!

Got the best customer service ever from a lady named Marisol. She alone made it worth the trip and the sort of long line. There is something about the fung shui /​layout of the store that makes me not want to stay in it as long as I do Ross or HomeGoods. They need to rethink where to put things to make it more appealing.

Before all the great websites offering you superb deals on anything you could possibly want, I used to shop at this Marshalls a lot. The lack of organization, the many items with obvious damage, and the fact that mostly everything here is past its season did not deter me. Now they have a rule that you can’t take a shopping cart out of the store and into the parking lot. So here I am with a 25 pound non walking baby and my elderly grandmother, purchasing a few relatively bulky and heavy housewares items only to be informed by the cashier, after I paid, that I cannot take the shopping cart to my car to put away the items. So yeah… Not one of the staff offered to help in any way aside from yet another staff coming up to me and telling me that I cannot take the shopping cart out of the store as I stood perplexed by the door wondering how I’m supposed to take all the stuff and my baby in the 100 degree heat back to my car. Would I shop here again? I wouldn’t avoid it if my grandma wanted to come here again. But would I spend money when I can get better deals elsewhere? Probably not

STEVEN (I think he’s one of the mangers or supervisors) has great CUSTOMER SERVICE SKILLS! I went in to this location to return a pair of shoes that purchased at a different location. I didn’t have my original receipt, but I had my statement that showed the purchase date. I was told that they wouldn’t be able to do anything even tough all the tags were on it, however Steven listened to my concern & he was very attentive, even though I was not very pleasant to deal with but he helped me & gave me the store credit! Thank you Steven & sorry for my bad attitude. Working in retail is pretty hard especially when you have to deal with moody customers like me

I like this store I always find everything I need but everything is so unorganized you need to look around for hours to find something other then that it’s my local store to shop at

Although the store looks nicer and cleaner the male employees and cashiers are SLOW. Pick up the pace people! Rule of thumb is to get people to buy as quickly as possible, it’s Satuday!

Moderately clean however customer service isn’t #1 focus. Most of the employees can’t answer or assist basic questions about the store layout or merchandise. Maybe I should adjust my expectations

Clean and organized. This is the best location out of all. They have a great selection on active wear. I have been struggling to find workout pants for some time now. I am Asian and 5ft. They actually carry xs on workout pants and fits perfectly. I can’t belive it. Each were like $ 15. It’s like winning the lottery for me! Lol… they have everything here. I have bought a lot of stuff here for my office. What a bargain. I have not ever walked out of here empty handed either. There is always something that I need. Gota love Marshalls. ^_^

To my surprise, this store was a lot cleaner than Ross. Also that the display’s where more presentable of their products. Since we shop with our eyes. For the most part this store was very organized and very clean. Maybe it was the time of the day. First impressions very important.
So many accessories for your bathroom and bedroom, must of all the kitchen. Why is it that must of these types of stores there are a 100 rolls of shoes for woman and only 1 roll for men.HMMMM.
Anyways this store was very nice with a lot of items for your interior of your home and some outdoor items for your exterior. Good Job.
2015 Unilocal Challenge.052/100

Omg for me to drive from simi valley to sfv. This Marshall is the best in the valley.

I was told by 2÷15÷2015 they will start the swim suit area full of great deals. Long lines at some times of day. If you shop after dinner around 8 no lines in check out. The shoe dept is larger here than most other Marshall’s.

I like shopping at marshals for quick birthday gifts or active wear and/​or shoes. I like the fact that employee are not chasing you Around the store asking if you need help. They seem to mind their own business.
You can find great deals on name brand clothes, shoes and even home décor at low prices. I really love their clearance section. The shoes are really nice and up to date with fashion.
Avoid the restrooms they always seem to be smelly or dirty. Only one stall for men and women. Also the checkout lines are horrible — so, if your in a hurry don’t expect the lines to go by so fast!
Parking spots are pretty tight and small. Sometimes it’s best to park on the side of the store and walk around to the front. This avoids parking issues or waiting for someone to leave.

The store lost its junior section.
It literally went extinct!
I came to look for a dress for my teenager niece. I found Nothing!!! I ended up getting her a handbag. I just hope she likes it.
They have a lot of clothing items for men and children but for women the store suxs!!!
Accessories for the home and bath on the other hand are much better. They have plenty of comforters & towels and items for the home and home décor.
Shoes are cool and reasonably priced. They offer a variety for both men and women & children. The perfume selection was varied.
It’s the holiday season so they are obviously running low on items. I also found a Shelby power wheel, super cool find, wish i could afford it.
I’m a firm believer that woman are the ones that shop more so with that in mind I’m asking this store to please reconsider the women’s and girls juniors department. THANKS!!!

I somehow always end up in the home furniture isle cause it’s like a toy store to me! :) if you have time to look you can find just about anything here! I’m not to big on the little electronic stuff they sell but here and there I found some nice speakers and little Christmas gifts! Lines suck but then again the prices make up for that!
Got my recommendation

Great place for housewares, furniture pieces, clothes, shoes, even select gourmet food items!
Tons of new stuff all the time. I come almost every week just to browse aka «exercise» lol. I’ve found great deals and many steals.

Marshalls has so many things in the store besides clothing items. They have different electronics, decorations, housewares and one of my favorites, cooking supplies.
I love to go through their selection of different plates that I actually use in the photos of my dishes that I post online. Sometimes a person can find some decent cookware too. It is important to look for any blemishes that may hinder ones cooking abilities. Most of the pans they sell are in good shape on the inside of the cooking surfaces.
I love the prices, quality and selection.