CVS Pharmacy

If I could give this CVS pharmacy no stars or even NEGATIVE stars I would. Absolutely horrible! They lost my information & my prescription twice! Even after they sent me a text to say it was ready they couldn’t find it. There were 3 people in front of me in line & each person couldn’t get their Rx due to a mistake the pharmacy made. One lady was in tears because the pharmacist disagreed with the Rx the doctor prescribed for her sick little girl & wouldn’t fill it! Worst experience of any CVS & that’s saying a lot.

I have honestly tried to give CVS a chance for MANY months. But once again today, they never fail to be so completely inefficient. I don’t know what the problem is but they can’t ever seem to fill a prescription within a decent amount of time. I am very used to leaving the doctor office, driving to the pharmacy and either receiving my prescription or have to wait 10 minutes most. This CVS consistently can’t find the prescription or are never able to do it until a few hours later. When you have children with ear infections that need that first dose of antibiotic to start getting well, it is so frustrating. I can’t imagine what others go through that have more debilitating conditions that require medication. I will not go back. Unfortunately, I have yet to find a pharmacy in Sonoma County that can do it. Windsor Safeway is horrible as well. May need to give Raley’s a chance.

This place is just awful. They are woefully understaffed, have terrible communication among the team, have a constant revolving door of pharmacists and techs (except Mary who is the only one there who has a clue what’s going on). I’ve filled approx 12 rx’s per month here for 3 years and I’m done. Switching to Raleys. I’ve given them more than enough time to get their stuff together and they haven’t. Not to mention the store itself looks so dated and antiquated, clearly this CVS is not a priority for the corporation. Which is sad because it is the reason Windsor wouldn’t allow a Walgreens Drive-​Thru to come to town.

Wow where do I start. I called in my prescription and it was rejected by the doctor, no refills. I get that. A week later called to find out that. No follow up? I called and talked to a staff guy, he said he would fill it that day. Next day they said, «oh sorry not ready»… 20 minutes later they said were out of that drug come back Monday :-(In the meantime one of the pharmacist gals says, «I need a break, I haven’t peed in 4 hours». Did we really need to hear this? I don’t know where these unprofessional people come from but I am done with CVS Windsor. Look at these reviews folks and the dates, they are quite consistent. I won’t be back.

Two terrible experiences! My dog is a really anxious rescue who takes Prozac daily. I always call in her refill several days ahead of time so she doesn’t run out. Last month, CVS took 5 days to refill my dog’s prescription. She ran out of pills. On the 5^th day, I had to call and wait 25 minutes on hold to ensure that her prescription would be ready, as they never contacted me.
This month has been a nightmare. Again, I called several days ahead of time. CVS failed to refill her prescription before I left town. The pharmacist was nice enough to give me a few emergency pills for her, however, I was put on hold for 30 mins (I hung up, nobody answered) and had to call 4 times to get to this point. TEN DAYS and more than 8 phone calls later, and they have yet to refill her prescription. My vet has called them several times, though my dog had refills available and this was not necessary. Prozac is a psychotropic drug and shouldn’t be stopped cold turkey. My dog is a nervous mess. This is unacceptable. I have been unable to contact a manager due to high call volume. I will be calling their corporate office to complain and I will never use a CVS Pharmacy again. My vet has transferred her prescription to another pharmacy. This is negligent, pharmacy is chronically understaffed, and staff is not polite.

Terribly understaffed. 4 to 5 day turnaround (days, not hours!) on RXs for the past several months. The pharmacy staff tries, but the management is clueless.

Unless you have all day to kill, do NOT get your prescriptions sent there! HORRIBLE service! I waited an hour and 20 minutes in line only to be told they could not find my prescription. After searching for another 10 minutes I was told they found the prescription and it was going to be another hour to pick up because Peter the pharmacist had to go to lunch. The five people that were ahead of me in line all left without their prescriptions for some reason or another. There were still 11 people behind me in line when I left! Hope they had better luck! It’s time to do something about that pharmacy! This has been happening over and over again for the last 3 months!

Very inefficient pharmacy, submitted refill online and got a confirmation, a day later still not ready. I would not recommend this place.

The pharmacist tried his best to humiliate me when I simply tried to pick up my prescription of birth control pills. He not only loudly repeated what I asked for («Oh, so you need birth control pills?») in the hearing range of dozens of people, but gave me dirty, condescending looks the entire time he was ringing me up. Huge douchebag. Hope he gets fired. Go somewhere else because of the crazy zealot pharmacist that I most unfortunately had to deal with.

This place is horrible! Pain medicine Rx called in before 11am isn’t ready by 4:30 pm? Really? I hope Oliver’s market has a pharmacy so I never have to go to the East side of Windsor again.

My gosh this is the freaking worst pharmacy I’ve ever used. Slow slow slow and way understaffed. Staff you’re pharmacy instead of running your employees to death. Organize the place so it’s more efficient. Go to Walmart, target or Safeway unless you like waiting hours.

I waited until the day after my doctor called in a prescription and they still didn’t have it filled. Then the only place to wait is in dirty chairs. You could always stand, but I waited for 45 minutes! I think they only fill scripts when a person is waiting in line. It is so much faster to go to Safeway, Raleys, or even Walmart. I would not recommend this pharmacy to anyone. If your insurance only works at CVS I’d head to Santa Rosa.

CVS is not my favorite chain. However, we have always had courteous, friendly service from the employees and they have always followed through with prescription timing, etc. The lines can be unfortunate, but I believe they do their best.

This store is going to kill someone. For starters I had my medicine sent here and they forgot to fill it. Then they said they had to call my doctor, which never happened. I had to call my doctor again to see what was happening. My doctor said that the medicine had over a year of refills on it. So I’m 3 days in with no medicine. Total incompetence!!! Please go some place else. There is a Raleys with a pharmacy next door. DO NOT USE this store.
Also they always have lines waiting for the pharmacy which usually only has one person on staff!

Tonight I get off late from work and I get to this Cvs about 7mins before they close, and the doors are locked! I stood outside the door staring at 2 employees. They don’t even acknowledge me, or try to explain why they’ve closed early. That’s not all, I go there often and every time I show up right before close the night clerk is so rude! She doesn’t even smile or greet you, it’s automatically «we close in 5mins» with a terrible attitude. Seriously? I know you do I just need to grab something really quick.

One thing has not changed about this location: You will *always* have to wait in line.
But — I’ve taken to coming here a lot more often lately. It’s much quieter than Walmart, and there is a cashier here who is just all smiles, all the time, and just downright super friendly. I’ll have to get her name next time.
CVS is A-​OK in my book.

I really dislike this CVS.
The employees who work there seem miserable, and the store always seems to be out of stock on things I need.
Once time, I had photos printed there, and their automatic notification service called me at least once a week for a couple months to tell me that my order was ready. When I called the store to ask them to stop, they told me there was nothing they could do.
That being said, it is right down the street from me and the only drugstore in Windsor.
The only bonus is that I get 20%-30% off coupons mailed to me each week.

I would give zero stars if I could. I am physically disabled and have to get prescriptions at least every two weeks. This pharmacy will not help you.
The head pharmacist is arrogant. I brought in a prescription once and was turned away by him, the reason being that they were out of that medicine. He told me to go to a different pharmacy. I asked him to check if they had the medicine at a different cvs location and he told me they didn’t do that. I asked again and he reluctantly complied only to find that lo and behold! they did in fact have the medicine in stock.
There have been countless more incidents of unprofessional conduct. If you have a choice, fill your prescriptions anywhere else.

I have never been anywhere in the US that would take as long to get my meds… BUT compared to other places here, they always have it in stock so I actually end up waiting less.
The 4 stars is only because it has been cheaper for me as well. Santa Rosa seems to have poor pharmacy services compared to everywhere else that I have lived in the US but this is the best place that I can find so if you are in the area it is definitely worth checking out (especially if you want to save 10 – 20 $).

1 of the pharmacy tech’s (Latina) is extremely rude! I came to pick up 2 prescriptions. After giving her my info she said there was only 1… I told her there should be 1… «Nope we only have 1» are you kidding me! What she should of done is say «let me double check for you». Instead she walked away.
I asked a different Tech to please look if there was a 2^nd script that maybe wasn’t filled yet… She looked and found it in seconds!
I was not happy dealing with the rude Pharm Tech and I hope she reads this review and changes her attitude in the future.