Safelite AutoGlass

Very unprofessional and rude service. The technician that performed the service kept calling my cell phone line multiple times throughout the process with questions (I wasn’t physically at the body shop while the work was being done). At one point I had to tell him to stop calling me and hung up on him. He was very argumentative and unknowledgeable and I can see areas where my rear-​view mirror was put on crooked. The only redeeming portion of this whole ordeal is that the agent I spoke to at their national customer service line was very friendly and nice. Would not recommend this company to anyone.

I was referred to Safelite by my insurance company. I had the unfortunate occurrence of having my windshield glass hit by a flying rock, which resulted in a crack that kept growing and growing due to the weather. I put in a claim with my insurance company and they recommended Safelite. I called and set up an appointment for thwm to come to my home to repair the windshield. They emailed me a confirmation, the name of the technician who would be coming out and that they would call to confirm the appointment. The morning of my appointment, l received a call from the technician only to be told that they were still waiting for my windshield and as soon as it came in, they would give me a call. That was at 8am. It was now 4pm and l had not received a call. My hubby called to see what was going on as it gets dark after 4 and there was no way they would be able to complete the job before it was completely dark outside. We talked to someone in the Corporate office and they transferred him to the location that would be performing the work and they stated that my windshield still hadn’t arrived! To say l was upset was an understatement. I blew a whole day waiting for them and they didnt even have the decorum to call and let us know the windshield situation.
We asked when we would be able to get the job done and they told us the earliest was Monday (the day of the service was suppose to be Friday), which we found nd unacceptable. I voiced my concerns and after a short wait on the phone, was told that we could bring my vehicle in the shop the next day (Sat) as early as we could, which was 8am. We quickly agreed and were told that because of inconvenience, they would waive our insurance deductible!
We arrived a little before the 8am opening. Safelite is located in an office park near Security Mall. We were greeted by a pleasant man (Mr. Coates) who welcomed us and took my keys to begin service on the windshield. The waiting area was spacious and clean with a television, magazines to read and complimentary coffee. Mr. Coates informed us that the wait would be 90 minutes to 2 hours. There is a Subway across the street if you need a quick bite while waiting and other eateries within a block of the business.
Well, they were finished just short of the 90 minute mark. Mr. Coates explained what was done and that his workmanship was guaranteed and if l experienced any problems (other than another ding or crack in the window) to call him at the number he provided and they would correct it. They cleaned not only the replacement window, but all of my windows and vacuumed the front interior. This experience more than made up for the incident the day before. I left a satisfied customer thanks the Safelite’s superb customer service and professionalism at the shop.

Made an appointment to have a nickel sized crack in my windshield fixed and the guy who was sent to «fix» the crack managed to completely crack my windshield so now I have to pay $ 350 for a new windshield.

I was sent to these guys by my insurance company. Though they took a bit longer than estimated and failed to return the drop cloth I had in the back of my Subaru Forester to catch the bits of safety glass, the installation was done well and they were nice enough to have one of their mobile units return the drop cloth within a couple of hours.

I brought my car in shortly before the shop was closing, and the technicians still did a patient and careful job. I didn’t feel rushed or like I was hassling them. The glass looks good as new.

I had a really great experience working with Safelite. I never had a crack in my windshield so I didn’t know what the process would be like. I simply googled «repair crack windshield» and Safelite was one of the sites that came up. The website was very user friendly and they offered me the ability to get a quote. I loved that I was able to know exactly how much it was going to cost and after the quote I was able to make an appt to my nearest location. The location closet to me offered a time that worked great for me. I went in and gave them my name and they got me started right away. The gentleman quoted me an hour and a half and my car was ready within that time frame. I waited in the lobby and did some work on my laptop while I waited. The gentleman who took care of me was very courteous. He heard that I was sniffling and asked if I was sick. I told him I was catching a small cold and he offered me some green tea which was free in the waiting area. Overall it was a really great experience. I choose to do business with Safelite just based on how the website was setup. It was great to know that when coming into the location my experience was great too. If I ever have a glass issue in the future I will make sure to return back to Safelite since this experience was so good.

Made an online appointment, then I had to change locations by phone. I had an email confirmation before I even hung up the phone. The technicians at the location when I arrived were friendly, polite, and efficient. They finished much faster than promised. And also wiped the car down. Obviously, nobody wants to have to visit a windshield repair place… because it means your windshield is messed up… but as long as you have to go, this is a good place. Not sure if the price is more or less than other places, but it seems reasonable. And you can Google and find a promo code for a little discount on the online ordering.

I’m not sure if this place is still Royal Glass Company or if it is now Safelite. The signage says Safelite, I didn’t recall seeing the other.
This place is located on the corner of Dogwood and Lord Baltimore, in a small I would say industrial park. I don’t think it is quite easy to notice from the road, there isn’t any large signage. The glass door had the Safelite logo in red, and that was about it.
I was sent here by my insurance company, and was told I would wait about one and a half hours to replace my cracked windshield. I think they were behind, so my wait was about two hours and fifteen minutes.
The staff were nice enough, and I suppose the price was reasonable, I do know that they provide a lifetime warranty regarding leakage and the like.
Honestly, I hope that I never return here, because having a cracked windshield is the pits!