Long View Rv Superstore

In the fall, of 2013 we decided to buy our first RV coach and turned to what we thought was a reputable dealer to help us find just the right used coach. We purchased a coach just before our 1^st trip to winter over down south. Looking back we should have just backed out of the deal but we were excited and thought since they were willing to give us a 90 day warranty on the entire coach we were in good shape. No «as is buying for us» Well the day we were supposed to pick the coach up it wasn’t ready: tip off 1. Then when we went to sign the contract to buy the coach they’d forgotten their promise to warranty the coach for 90 days and had to write in and sign the warranty on the paperwork: tip 2. Finally when we were able to drive the coach home, we had to stop about 30m mins into the trip because the breaks were smelling: tip 3. They told us the breaks were new and it was not unusual for them to smell at first.
Long story short, the coach actually needed a new master cylinder after many phone calls to them on our way south about the breaks. We’re pretty lucky to be alive since we had to cross over the mountains on our way south from CT.
I carefully logged everything that was wrong with the coach because we had that 90 day warranty and called them several times to see how they wanted to take care of the 3K break job and all the other smaller things. They never returned my call. I sent them a return receipt letter and they called once leaving an message. When I called them back they never returned my call. In fact the only time I was able to get them to call me back was when I called and pretended I was interested in selling the coach.
Eventually, I found out that much of the work they said they did was never actually done and some of the work they did do was just to make it look like it was fixed only to find it was actually still broken.
We drove the coach back to CT and sold it via another dealer because we didn’t know what exactly was wrong with it and didn’t want to sell to some unsuspecting person. We literally took a bath on the entire experience.
I reported them to the BBB and they did agree to pay for break job citing some state law that that was all they were required to cover. I decided to take them to small claims court because I had that contract that warranted everything on the coach for 90 days. To my surprise they paid the claim I supposed to keep a judgement from being entered against them.
DO NOT BUY FROM THESE PEOPLE THEY ARE DISHONEST!

Ok, I have a total of 2 interactions with Longview RV in Windsor.
The first experience was when I was looking to buy my Rockwood A122 camper. I was doing some shopping around and had located a few places that had or could get the A122 (not A122s or A122BH) and had some prices. Longview’s price was $ 3,000 more than another quote that I had.
Rather than express interest in negotiating they told me that the price I had was below cost and it was just a bait and switch price that the other dealer was offering me and that «I would be sorry that I wasted my gas» if i were to drive to the other dealer. Overall the sales person spent more time talking about how I was going to get screwed and ripped off than talking me about the camper or why they deserve the business. It was 100% a hard sale.
I did not have good feelings about this sales person and was glad that I decided to go through with the purchase at the other dealer, the sales person was a true professional and handled the entire process with utmost professionalism. They even had an onsite campground to try out the camper for free the first night. We didnt have time to do this however.
Well now that I have had the unit for a little bit, I have noticed a few minor manufacturing issues with a couple of seals (window seal is so tight that I am afraid i am going to break the window opening it, door seal isnt quite sitting right because the upper magnet isnt sitting right). In all honesty they are all things I could probably fix myself in under a half hour. But I am not going to risk voiding the warranty by making my own repairs to any of the seals.
I called Longview on Monday. Informed them that I would like to get some warranty work done and that I would like to drop it off and have it back hopefully be the end of the week. I was told shouldn’t be an issue, they all sound like straight forward issues that shouldn’t need parts.
Wednesday I took a half day off of work to drop the unit off, and then was told by the service manager that they couldn’t do the work this week, and that I would have to drop it off for 2 weeks while they process the warranty claim. When i questioned this because that wasn’t what I was told when I called on Monday he told me that its because Rockwood won’t pay most claims and that since I didn’t buy from them they were unwilling to take the risk of the claim being denied and having to lose money on the service and they would need to have the service completely approved before they would do the work and this takes about 2 weeks.
When I asked if i could schedule a day to bring it back in 2 weeks from now, they said no. They need the unit to take pictures of the issues and to be able to provide any additional documentation that Forest River requires during this 2 week window. In addition I was told that if I wanted to pay cash they could have it done right now and it would be $ 100 — $ 150.
At this point I asked to speak to the general manager.
I then said that Ok, I need it this weekend, but if i brought it back next week, you will be able to get this taken care of in 2 weeks? Because in all honesty this sounds like complete BS to me and I want to know that in 2 weeks that I will have my camper back.
At this point the general manager came out and was very rude, accusing me of wasting their service managers time. And that I was trying to bully them into servicing my unit.
At this point I asked him the same thing that I just asked the service manager and was told. No, the 2 weeks is just for the paperwork, they wont even schedule the service till they get the approval. It then would likely be another 2 – 3 week for the repair because there is at least a week required to order any parts after the service is approved (Yet, when previously speaking to them or if I were to pay cash for the repair there would be no parts required for the work?). So they would need the unit for at least 4 – 5 weeks for these issues.
At this point I said I didnt believe this and would like to get someone from rockwood on the phone to discuss this and get it taken care of. This is when the general manager flat out said that this was not worth their time to submit the claim and that I was free to take my business elsewhere and that they would not be servicing my camper.
Overall I can not belive how this dealer has behaved on both occasions that I have delt with them. I strongly recommend that you stay away from them as they know they are the only dealer in town and are comfortable with strongarm and underhanded tactics.
A perfect example of these policies is while waiting in the service area there was a sign stating that a «diagnostic charge» is required to diagnose any service contract work regardless if the work is covered under the service contract or not.
After dealing with this issue, i called the dealer i purchased the camper from and explained what happened, they promised to contact Forest River on my behalf to get this straightened out for me.

What a wonderful experience!
As first time RV buyers, we had a ton of questions about everything and the staff of Long View answered all of them until we were fully educated about whatever we may have been asking about.
They took their time working with us to get us into the right RV for us, which fit out camping needs and budget beautifully.
When we bought our RV, we had a bunch of additional things installed (TV, outside shower) and maintenance done (uv treatment on roof). Everything was done quickly and professionally, then explained to us so we would know how to work and care for everything on board.
While we just purchased and couldn’t be happier we’re already looking forward to our next camper and our next purchase from Long View.