Paradise Pool and Spa

Got duped on my repair .
I called them a few weeks back to fix a spa (Jacuzzi) that I own. I was out of town (it’s a rental property) and they charged $ 125 to diagnose the issue. It was reported to be a power issue, since breaker was blowing. The tech had some «guy» that would fix the power issue (replace the breaker) and charged me $ 150 cash. He called back and said it was still not working and reported to be a bad board. Sent a quote for over $ 500 to replace (Already paid $ 150 to the electrician «guy» and $ 125 to go out).
I had another company go out and replace the circulation pump for $ 225. They diagnosed it wrong and wouldn’t pay back the $ 125. The $ 150 cash I paid to the techs buddy was useless I’m sure. It kept blowing due to the circulation pump.
All I asked for was the $ 125 back because it was diagnosed wrong. I was very polite about it and gave them a week to get back to me. They refused.
Every hot tub breaks, every tub needs work. if you buy from these guys and spend thousands for a tub, beware about the repairs.
I recommend SPA MEDIA in Loudoun County for repairs. Honest, quick, and what he says is accurate.
Very disappointed.

We just recently shopped for a new hot tub and ended up buying from Paradise Pool and Spa in Winchester. Both Pete and the owner Leon were helpful and the sales job never got heavy handed. The price was very fair and we take delivery of the new hot tub in a couple of weeks. We were very happy with the purchasing experience. I will update after delivery and installation.