Wimberley Hydro Gas

Louise’s negative review gave me pause a couple of years ago so I chose a different provider. This winter I made a couple of calls to check prices and found this was very competitive. I called and they made the delivery either the same or next day and filled the tank. The driver was great to chat with. A bill arrived in the mail a few weeks later and I had the bank issue a check. While one positive experience may or may not be reflective of how well a service may be over the long haul, I felt compelled to provide a counterpoint to others since there are only two other reviews as of this date. I’ll definitely consider using them for the next fill up.

I have used Wimberley Hydro Gas for my home for years now and have had a very pleasant experience. They are timely, offer cylinder filling at the office which is great and I have had the same delivery driver for a long time which says a lot for a company and he is great as well.
As for the other reviews I have read, The front office girl was recently replaced and the new girl is very pleasant, polite and informative.

How unfortunate when a local business sets higher prices and more difficult delivery terms on a necessary item like propane, assuming that other local businesses have to use them since they are the only game in town. After trying to negotiate reasonable terms with Wimberley Hydro Gas, we chose a competitor in Dripping Springs.
The Wimberley Hydro Gas technician came out and removed a reducer value from our propane tank without letting us know, shutting off our gas flow. When we asked the owner (Michael) what happened, he was very direct about being displeased that we used a competitor.
Really? In this day and age? Had Michael made an attempt at service recovery and negotiating favorable terms, he might have a new customer. But instead he solidified our decision that using Garnett Propane was the right decision. Garnett’s drove down immediately after we called to replace the value. Their pricing was significantly better, and they offer 30 day terms. That’s the service we expect as a large commercial account. Thanks to Garnett Propane and thumbs down to Wimberley Hydro Gas. What a disappointment.