Wilton Auto Park

Peter, Chris and Jack are as good as it gets. I have just purchased my SECOND vehicle from them and both of them were everything they promised, and more. They took care of absolutely everything and gave me a great customer experience. I strongly recommend them!

Update: My engine has blown. I repeat, my engine has fucking blown.

If I could give this place less than one star I would. I found a rather rare vehicle in fairly good shape at this establishment. Initially the customer service seemed pleasant and helpful but the owner is an absolute crook. I was an out of state customer and I had to do a lot of my dealings over the phone or internet (mostly phone). I put down a very size able down payment for the car (a Mazdaspeed 6). And they offered a service to register the car for me being an out of state customer. This took nearly a month to finally complete it all. I had attempted to work it out to drive the 3 hours to pick up the title and register it all myself and they gave me a run around. Come to find out they were getting offers on the car for higher than they listed and higher than I had SIGNED for. It was very shady and i have no doubt that they were trying to get me to just say forget it, it’s not worth the hassle so they could sell it for those higher prices. After many excuses and
the part time salesman that I had first dealt with, Jack, had come back and made things as right as he could. Which was really hardly at all considering the owner had final say.
I did end up still buying the car considering what was invested in my time and money in it.
In the first two days of owning it there was a loud clunk that had occurred in the rear end. I tried to find my 3 month full power train warranty that I was promised in the paperwork that was sent me, it wasn’t there. And after a week of fighting with then about where it was we had found out that the owner Peter, an absolute crook, had removed it saying «we don’t warranty those cars.» How can you throw out a signed agreement? Anyway this place was all in all not worth the time and aggravation. If you are thinking about buying from them walk in with 100% of the cash and a trailer to bring home what you purchase an for sure don’t trust them. Jack was a nice guy unfortunately he didn’t have much say. If you can help it, go somewhere else.

Seemed friendly and helpful in initial dealings over internet/​email. Being an out of state customer we were in a situation where we ultimately had to trust them a bit more than a local customer would (yes we knew that was silly but we’d been lucky in other long distance deals). Wilton Auto Park took complete advantage of our trust. Vehicle was in much worse cosmetic condition than advertised. Delivered with emissions related CEL lit (which is against CT statute), Seized front brakes, and a coolant leak. This is after multiple assurances that there were no issues.
Because we are out of state customers we are in no position to have them make it right.
Disheartening experience.