Precious Paws

Took my dog in for a grooming. She looked good, but shortly after bringing her home, she started scooting her butt on the ground and licking herself. I called them to ask if this was a normal reaction to having her anal glands expressed and they said not to worry. Hours later, she wouldn’t walk more than a few steps without slamming her butt on the ground. Her vulva region was red and swollen. She was clearly in great discomfort. I took her to the vet and they said it was probably a reaction to the shampoo or the clippers used to groom her, though the vet would not put it in writing, which I thought was reasonable because the vet doesn’t know what other things our dog could have gotten into. The thing is that I DO know that she has never had a problem like this, she had not done anything unusual before the grooming, and that it happened immediately after I took her to be groomed. It doesn’t take a giant leap of logic to connect the two events. Regardless, we were given some prednisone for the swelling and itching, and a $ 73 bill.
I thought that the owners would be reasonable enough to offer me some compensation since my $ 48 grooming ended up costing me an extra $ 73 from the vet visit. It took a full day and two visits to the business for the owner to get back to me. According to him, since I couldn’t prove that the grooming caused the irritation, he was not willing to even acknowledge that it caused the problem. No apology was given, no gesture of goodwill was made, nothing. Then I was passed on co-​owner. After informing them that I would be writing a negative review on the internet, I was threatened with legal action for slander and hung up on.
Summary: dog looked good; customer service bad.