Firestone Complete Auto Care

Wilmington, United States

3

Closed now

10 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 978-203-5677
Website:
www.firestonecompleteautocare.com
Address:
496 Main St, Wilmington, MA, 01887
Nearby public transportation stops & stations:
0.2 miWilmington
0.2 miWilmington Station
1.8 miNorth Wilmington
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 8:00 am – 5:00 pm
Closed now
Local time (Wilmington) 22:29 Sunday, 22 June 2025

Business hours

Monday 7:00 am – 7:00 pm
Tuesday 7:00 am – 7:00 pm
Wednesday 7:00 am – 7:00 pm
Thursday 7:00 am – 7:00 pm
Friday 7:00 am – 7:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 8:00 am – 5:00 pm

Description

Specialties

Whatever You Drive, Drive A Firestone

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10 reviews of Firestone Complete Auto Care

No registration required
Place rating: 4
Boston, MA
I had two cars that went in at once. They person who greeted us and kept us abreast of each cars situation was extremely friendly and I felt he had our best interest at heart as he did give us some added discounts. He called frequently to let us know. Both cars drove great after. The only reason I gave four stars instead of five was the time expectations they gave. We were in there much longer than we were initially told as well as longer than the time updates he gave throughout the day. Overall though… very satisfied.
Place rating: 5
Burlington, MA
I had some fairly complicated problems with my car involving the electric power steering. It did take them some time, but the main reason I can’t deduct any stars at all for the wait was the OUTSTANDING customer service.
I had a road trip planned for the weekend and they understood and did everything in their power and then some to make sure I had a vehicle in time. No arguing or fights over anything, they just wanted to make sure I was all set.
The work is a 4 star, but the customer service was a 5+ so they deserve the 5.
Place rating: 1
Wilmington, MA
Not a good experience. I made an appointment online (hours in advance) for an oil change at 3pm. It then took them 2 hours to change the oil, despite the fact that there wasn’t any other customers there. After the 2 hour wait, they came out and told me I need 3 new tires, in addition to other work, which would total to over $ 1,000. I only wanted an oil change, and furthermore, I had recently taken the car to a mechanic I trust who told me there were no repairs needed. I wouldn’t trust this place, they are definitely out to get your money!!! Oh, and the oil change was $ 40… a bit steep.
Place rating: 5
Wilmington, MA
My car was a mess-​I basically needed a new braking system and a broken ball joint replaced. We called on a Sunday and they took us that day, fixed what they could and finished the job the next morning when a part they ordered arrived. Fair, honest and professional. For once, I did not feel as though I was being ripped off by a auto repair place. I will be back for sure. And I compared prices-​oil change with synthetic oil-​28 $ for my Hyundai Sonata-​twice as much at Jiffy Lube for synthetic. 55 $ for front end alignment (ball joint replaced)-I paid more at Town Faire Tire and my father paid twice as much at another garage. Thank you.
Place rating: 5
Daytona Beach, FL
Mike is awesome and so friendly and knowledgable. Can explain things in simpler terms in what is going on. My car stayed fixed unlike other mechanics and back now for the fuel system cleaning that was recommended but he let me know I could last a month while I worked on getting a job which also was successful ^^. He remembered me when I walked in
Place rating: 1
Lowell, MA
I brought in a driving school car because we needed a light fixed rather quickly, all I needed to know was if this was something they could do rather quickly and the cost. Walked in and the guy at the desk, needless to say a complete idiot when it comes to customer service. I waited their while he was helping someone and he didn’t even bother to acknowledge me, instead he walked right by me without even saying anything and went to someones car, absolutely horrible, this guy should be fired and the pathetic part is he probably was the manager. Hey Firestone, pay more and train your stupid staff how to be good with customer service because your losing a boat load of cash. This place is a joke.
Place rating: 1
Wilmington, MA
The service here is very poor! Called and made an appointment for 2 pm.
My car sat for an hour before they moved it. Then it took them another
Hour plus to change oil and rotate tires. Then they charge me $ 28 for the
Oil change! Better off to take business elsewhere! One positive thing is they
do have free WIFI!
Place rating: 4
Somerville, MA
I love this place.
I have been bringing my cars here as long as I’ve been a licensed driver, and they’ve always treated me well.
Louis and company do good work, and are honest. I’ve never felt pressured into having any work done, and since I drive a ’96 Geo Prizm, they let me know when they think something isn’t worth the money.
Every time I bring my car to a different shop, I end up regretting it.
Place rating: 1
Lowell, MA
Bad service. I will never take my car here again.
Place rating: 3
Andover, MA
No frill service. Got my oil change done and nobody tried to sell me more stuff. It took a while (more than an hour) though, and I did have an appointment. One thing they didn’t do right was to reset the maintenance warning message — mine is a 2008 Camry hybrid — so I had to do it myself.
BTW, don’t come hungry if you have to wait — no food service within walking distance. :)