Firestone Complete Auto Care

Wilmington, United States

2.7

Closed now

13 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 910-338-1626
Website:
www.firestonecompleteautocare.com
Address:
4416 Shipyard Blvd, Wilmington, NC, 28403
Categories:
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 7:00 am – 7:00 pm
Closed now
Local time (Wilmington) 06:52 Monday, 2 June 2025

Business hours

Monday 7:00 am – 7:00 pm
Tuesday 7:00 am – 7:00 pm
Wednesday 7:00 am – 7:00 pm
Thursday 7:00 am – 7:00 pm
Friday 7:00 am – 7:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 8:00 am – 5:00 pm

Description

Specialties

Whatever You Drive, Drive A Firestone

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13 reviews of Firestone Complete Auto Care

No registration required
Place rating: 2
Wilmington, NC
Definitely not a friendly environment! I’ve only been here a few times but mainly because I have an account and sometimes you have to do what you have to do but there’s only one person I’ve had a good experience with and the last 2 times i went it must’ve been his day off. I walked out on getting an inspection with them because I was talked to like I didn’t know what I was talking about and the guy wouldn’t let me get a word in so I just walked out. The prices aren’t bad it’s the service. Wait times aren’t terrible but I expect to wait when I’m having car repairs. Definitely make an appointment if you are going to go here. I will go back when I need tires because I can get a good price but they really should consider some customer service training at the very least.
Place rating: 1
Charlottesville, VA
They are a joke. Take your vehicle to someone who knows what they’re doing and cares about your vehicle. Because they damn sure don’t.
Place rating: 1
Wilmington, NC
Took my car in to fix a leaky tire and was promptly told I needed four new tires and $ 1000 of car maintenance. Drove to another tire store who fixed the tire for $ 24 and was told the car is in great shape.
Place rating: 1
Wilmington, NC
Three hours for an oil change! Office was very understaffed. When I came to pick up my car I stood at the counter while the sales person, Jason, spoke on the phone with another customer without acknowledging me, or the many other customers, for roughly 10 minutes. I have had other good experiences at Firestone before but this one was very bad.
Place rating: 4
Wilmington, NC
I got tires for my wife, good tires for a good price. Love the lifetime wheel alignment.
Place rating: 1
Sedalia, MO
One star at best. If I could put zero I would. Had appt for 4 new tires at noon. Expected to be ready by 2.30. Came back at 2.30 to find car is still in parking lot. Guy says its next in line should be ready by 5. HORSEHOCKEY!!! Why make an appt if you can’t even get within 3 to 5 hours of your appointment. Too bad they don’t know how to manage their time. Our time means nothing to them.
Can only assume those good ratings were put in by family members.
Place rating: 5
Raleigh, NC
Great place great service and fixed my problem the first time. Randy, Chuck, and the guy from PA, thanks a lot, and they give military discount.
Place rating: 5
Wilmington, NC
I have been taking my car there for over 2 years. I feel they are honest and don’t mislead you on price and time expectations. I have had full service including brake rotor replacement and the work is good.
Place rating: 4
Wilmington, NC
Great customer service from Nate and Randy. They make it happen! I have a friend who used to be a mechanic and he brings his car here (like seeing Mexicans at a Mexican restaurant!)
Great price on an oil change too.
Place rating: 1
Raleigh, NC
I booked in for a service.
Was told it would be 1hour and a half.
Waited.
waited
waited
walked round to all of the shops in the area.
Came back in the hour and half, and then some.
Watched while three mechanics were doing the same thing they were doing when i arrived. Leaning over the desk, talking to the desk staff.
Waited while other people came and went.
Finally had to ask the fella behind the counter.
Is my car ready? It was a simple state inspection. A 15 minute gig at most.
Nope.
No it’s not.
Welllllllll Dang. Why?
No good reason.
With the surly attitudes, and the slack jawed staff, I wouldn’t trust my kid’s toy car to these clowns.
Place rating: 4
Havelock, NC
Great service! They helped me out in a jam by squeezing in an oil change just before they closed and before my long trip.
Place rating: 1
Wilmington, NC
Recently moved to the area and we have always trusted Firestone with our car. However, I don’t trust this Firestone. We had them check our brakes and they told us they needed to be fixed when in reality on the back brakes needed to be fixed. I know this because my husband fixed the brakes himself.
Place rating: 5
Wilmington, NC
Simply excellent service and attitude. Tim — the Tire Service Manager — was a very nice dude despite a couple idiot phone calls he took while I was in the store and an injury that would have made me treat everyone like a jerk. I believe I got standard new customer and big spending discounts (I got about $ 900 worth of work done on my F150 for a little under $ 800). When I returned to pickup my vehicle was helped by another guy that was very nice and quick. Though I had to leave it overnight with them it was only there for four tires, alignment, oil change, air filter and a couple other random things for about 2.5 hours. I’ll be going back to see Tim and his colleagues.