Factory To You Furniture

I wish there was a way to give no stars. When you first go to the store the owners/​employees are very nice they show you the furniture on display or have pictures to choose something else. They do not install these items. I bought two beds from them and three mattresses for my children. One was in stock the other had to be ordered, which was fine. Got the six boxes for the one bed and two of the three mattresses loaded up and headed home. I had relatives coming to stay the next day and had already removed the old bed so I had to get the new one put together. As I removed the pieces from the box that said made in Korea I began to notice flaws in almost every piece I pulled out. Like I said I had family coming and they needed a place to sleep so I began putting it together believing I could just do some touch up painting later. After getting half of it built I realized I was missing hardware and that pieces were not only flawed but broken as well. Suffice it to say I had already built it so far that if I took it apart I was afraid more pieces would break. I made due with what I had. I called to cancel the other bed I had ordered along with the mattress and was told they had to find the order. That was weeks ago. Yesterday I received a call that my order was in and I had to come pick it up. I explained that I had already canceled the order and I just want the money back for that portion, I was then told that it was to late because it had already shipped. Again I told them I did not want it just my money. I was hung up on. I called back and got another person and told them the same thing and again I was told «to bad» and hung up on again. This was pretty poor customer service from a company that says on their website that they pride themselves on their customer service. Guess they don’t have much pride. I will now be disassembling the other bed I purchased and returning it to the store. If they still don’t refund my money that’s fine, my bank will and then they can deal with the bank. After reading the other reviews on here the only conclusion I can come up with is that they are from people that work there because this store is to horrible and of such poor quality there is no way anyone wrote those reviews other than someone who works there.

We bought a bed here for our daughter and placed an order for a bed for our son.
When we built the bed we brought home, we discovered warped and missing pieces. We had to make due, as we had company coming in a few hours and needed the bed.
However, we called to cancel the order for the bed we were waiting on, having decided to go with something a little more durable and higher quality. We thought done was done, and waited for our money to show back on our card, until we got a call today saying our order was in. Once again, we told them we were unimpressed with the quality, we did not want the bed, only our money back. They are now refusing to refund our money, for goods that we not only haven’t yet received, but had tried to cancel weeks ago.