A & S Towing

Once again these dudes at A&S helped me out once again… Saturday I had an incident on I-​93 with the state police where my navigator was towed and let’s just say I wasn’t able to go pick it up until Tuesday afternoon because of the long weekend. Once I got there the price was extremely reasonable I’ve legit paid more for a tow from valley towing in Andover where I got the car the same day it was towed and it was $ 150 more then what A&S charged me for the tow and storage for 4 days. Also the battery was dead and I had a rear flat tire, within minutes these guys had my tire pumped up and my car jumped in no time and didn’t charge me anything else which 98% of tow places will do. I’ve used these guys before on my own and a few unexpected times when I’ve had run-​ins where the police have had it towed and they always treat me fair and reasonable. I will continue to use A&S anytime my truck needs a tow. Thanks guys!!!

Usually difficult to find tow guys who are actually friendly. After my last car accident which totaled my car these guys were extremely friendly. They gave me a ride in the truck and made sure I was fully informed as to the process.
After many bad tow experiences these guys are a refreshing change

This was one of the worst services I have used. No credit cards, cash only (what year is this? 1902?) When I needed to have another tow service tow my car, which was undrivable, to my house which was over 50 miles away (this was a requirement of my insurance company), they refused to allow me to sign the release to the second tow company remotely by faxing or emailing me the information. I had to be there in person. It’s a good thing my boyfriend was able to bring me there to do this, because, again, MY CAR WAS AT THEIR LOT!!! How would someone get there in person if their own car is sitting at their yard!!!
They also conveniently did not mention the storage fee I’d have to pay (again, only in cash) at the time they towed my vehicle. When I asked to speak with the manager I was told rudely that he wasn’t going to be in until Monday and I could talk to him then. Interestingly, that’s another $ 70 in storage fees if I waited to talk to the manager.
For the record, a copy of a signature emailed or faxed is legally enforceable. The insurance company says that this is highly unusual for a tow company to require an in-​person signature for this kind of release to another tow company. Usually when another tow company has to take a vehicle, the release can be done remotely or even just as simply by phone, with me giving verbal permission.
I will be calling the State police and asking them to remove this company comtact from their list of towing contacts. This company is antiquated, and I think they are just interested in trying to rack up storage fees.

They were great, friendly and courteous. Towed my car to the garage and let me tag along.

I had a brand new motorcycle have a power failure on my ride home from the dealership yesterday. As the dealership was closed and it was getting dark, I realized I would need a tow, and soon! It is not easy to find a company that will do an emergency cycle tow. I called and a very pleasant sounding gentleman picked up the phone, knew right where I was stranded, and after asking a few questions about the type of bike and if I might be able to help push, said a truck was on the way.
20 – 25 minutes later a flatbed showed up. The driver was very nice and was VERY CAREFUL with my brand-​new bike. I don’t think any of the metal pieces of the tie-​downs ever touched my bike as he threaded them through. I could tell he was being very mindful of how he was securing the bike.
We made it home in one piece, I rode with him in the truck and he was a very cautious driver. He gave great instructions while we helped remove the bike from the truck (definitely a 2-​person job).
I can’t comment on the cost of the tow as the dealership will be covering the cost. It’s what I would expect to pay without a towing protection plan from AAA or the AMA.
If I were ever stranded in the Wilmington/​Reading area again I would definitely call these guys first.

Last Monday, I was the second car in a three car pile-​up. While the accident wasn’t my fault and no one was hurt, I was very shaken by the experience. The state trooper and I determined that I wouldn’t be able to drive away from the accident because of the extensive damage to my car, so he called in A&S to tow my car to a garage or their lot.
A&S Towing was prompt in picking me up, and I found the driver to be very reassuring as I was processing the accident. He offered to drive me to the MBTA or to take me to the tow yard with my car. I opted to go to the tow yard. On the way to A&S, the driver described what the process would be like working with insurance, the appraiser, and the tow yard. He gave me solid advice on what to do and how to manage the communication on my end. The lot was very secure and they told me they wouldn’t release the car to anyone without our consent.
The car was determined to be a total loss, so we swung by the yard today to pick up our plates and the remainder of the personal items from the car. We signed off on the salvage yard pick-​up and again the staff at the yard were friendly, efficient, and informative.
I’m sorry to see the two low ratings below, although I understand that a towing experience under the best of circumstances can be stressful. My experience with this company was good, though, and I appreciated the empathy and efficiency of the team there.

Just last night I was towed, I was dealing with a officer so it would seem I was not paying attention to the driver. I was! And he was very professional. Then the ride to the yard was pleasant after we get to the yard, I couldn’t get a hold of anyone to pick me up. The driver gave me a ride to the 24hour mobile a couple exits from the tow yard. Well I forget my wallet in the truck. I call a&s back reluctant at first to make the driver leave his house it was almost 11pm. I explained why I needed the wallet the inconvenience it would cause me in the morning. They took the aggravation to make mine a lot easier!!! Thank you a&s towing.
James–

i have done alot of business with these guys and hey are always helpful and courteous.
I think tow companies get a bad rap. If your car gets towed becasue you were breaking the law somehow you probably didnt show up there witha huge smile happy to pay your bill. Try being the guy behind have the desk and dealing with pissed off people all day who feel like they shoudlnt have too pay there bill.
my caveat to ths review is that i have only used there services for tows that i requested and been paying a pre decided price. every person i have ever dealtwith there was friendly.

Huge fan of these guys. My van died on the side of the road late after work, my wife met me at the van and we were on our way home within 20 minutes. A&S Towing was quick to respond, the driver was great, very helpful and empathetic. The bill was passed through my auto service so I didn’t even have to cough up payment until my van was fixed!
Highly recommend for the area!

AVOID!!! Run for the hills from these guys. They are all about getting their money and making it as difficult as possible for you. Even if it is more effort, get your car out of their yard and never look back.

In general, when your car has been towed (from anywhere, for any reason) you’re not in the loveliest of moods, am I right?
Well A&S did nothing to make me feel better. The whole crew was chomping down on lunch when I arrived, and the first thing I saw when I walked in was an «In God We Trust, All Others Pay Cash» sign. Gag me. Not only was it annoying that I had to leave to get cash at an ATM across a big intersection, but that sign brings out a rage reaction in me.
Once I got the $ 147 out of the machine, I had to show both my license and the license of another driver in order to get my car. I signed for the car and pulled it out of the lot, but as soon as I got on the highway, yep, you guessed it, the sideview mirror came flying off.
There’s no doubt in my mind that the town truck did the damage and the mirror was rigged up so that i’d sign for the car and then have no leg to stand on when I claimed it was damaged upon receipt.
This was a horrible experience — the service was expensive, the people were jerks, and they concealed damage they’d done to my vehicle to get me to sign away my right to protest.
Next stop — Better Business Bureau.