Chipotle Mexican Grill

This is probably the worst Chipotle in the western suburbs. My mouth is burning from the insane amount of salt in the rice and beans. Sad thing is, it used to be pretty good. Chipotle needs to work on their consistency in general.

Undercooked rice is so annoying!

Usually one of two things happen at any Chipotle during lunch/​dinner time — 1) they are waiting on rice at the front serving line, or 2) your portion of meat is determined by ??? — never the same as last time, should you have to beg for an average amount of morsels?
Here’s yesterday’s story: ordered tacos, same guy followed order all the way through to cash register. Asked me if I wanted chips or drink. I said small drink. He then disappeared into the back and came back and said someone will be with you. 5 minutes later — still no small cup and no one at register. Then Guy #2 comes out and asks if I want chips or drink. I said I already told Guy #1 I wanted small drink yet I’ve been standing here for 5 minutes. He reaches under counter and — voila! — a drink cup appears! They’re here? I stood here with no help thinking you had no cups. Guy #3 comes over, what is problem? He’s a manager! Told the story about the elusive cups and no one to check me out. He says my meal is comped for the trouble, and since I had money in my hand I said I’m prepared to pay but what went wrong here? Manager said I don’t know but I’ll find out. Comped meal for me.
Previous commenters are right — very limited seating, mostly on tall small stools, which look totally uncomfortable.

CONS: Ordered a steak burrito — Got a bean, rice, dried lettuce, dried guacamole, with small chopped pieces steak that had no flavor and laden with preservatives. I would never go back to a place that has such lack of freshness. Overpriced and filled with rice and everything but meat. Anyone who thinks this is good food needs to go down to 26^th and Albany in Chicago and try real Mexican food.
PRO: Quick, low prices, better that Taco Bell

This is definitely one of my least favorite locations I’ve gone to. Every single time I seem to leave not completely satisfied as I would from other chipotle locations. Like many have stated I find that the servers are rude and seem to be in a hurry. My burrito bowl is often times skimpy which has led me to ask for additional amounts which leads to further eye rolls. I do understand they are busy but customer service is very important! I would definitely recommend going to the chipotle off Ogden ave. over this particular location.

Because this location is basically almost always out the door expect a 20 – 25 minute wait in line. They try to move as fast as they can, but at times when it gets this busy you just wonder if they can just have someone else added to manning the line. If you have a big order, small order, or just don’t want to wait in line, order ahead of time online! Huge time saver. All you’ll have to do is go to the front of the line to pick up your order
If i eat here 10 times the following will happen. 2 times the rice will be undercooked (there’s nothing worse than undercooked rice!!), 2 times the chicken will lack half the amount of salt and spices it usually has, 3 times they’ll jip you on an ingredient or another, 3 times the meal will be totally spot on, I’ll hear angels sing and my stomach is happy. This location tends to be predictably inconsistent with how the chicken, rice and guacamole taste and is prepared depending on what time of the day you’re here.
Today was one of those times that not only did I get undercooked rice, I was overcharged. Whatever, I figured it out with chipotle’s customer service so I’m not too terribly put off by that now.
TL;DR: Lines can get out the door long, with waits up to 25 – 45 minutes. Order online ahead of time to minimize your wait. Your order will always be a surprise (Chipotle Roulette!). Sometimes you’ll get more, less, absolutely perfect and spot on, or the meat will taste like it’s been diluted in water. Check your receipts to make sure you aren’t over charged.

I visit chipotle often and am usually satisfied with the food and service but my vist on 6÷10÷15 at around 12pm central time was very unpleasant, there was a young man cashiering when he was about to give me my receipt i told him i dont want the receipt and asked if he could just throw it away he grabbed it out of my hand with an attitude and when i turned around and left out of the restaurant i was informed by my boyfriend who was standing off to the side of the register waiting for me that the young man mocked me waiving a receipt around and when asked who he was talking about by the young lady next to him he pointed at me and laughed. When my boyfriend had told me what happened we had already left, so i decided to call and complain to the manager. The phone rang more than 20 times and when someone finally picked up they said «we dont have a manager» i said of course you do then they put me on the phone and a young lady came to the line saying her name is elizebeth and she was the manager i spoke with her and told her what happened she apologized and said we will replace your meal asked for my name and told me it will be put in a book and next time you come in ask for me and ill get it for you. I also asked to speak with the regional manager whos name she said was ghram she said he will be in a 1pm. I called back at 1:15pm and asked for ghram they acted like they didnt know who that was so i asked for Elizabeth they gave her the phone then she passed it to who was suppose to be ghram. I told hik what happened he said sorry and hung up the phone. Yesterday 6÷12÷15 i went to get my free bowl as promised by elizabeth. I ordered my bowl and was going to pay for a burrito when i got to the cashier i asked for Elizabeth he went and got another manager (andrea) i explained what happened she said well your name isnt in the book so i cant give it to you even though i was telling her what happened and who i had spoken to she didnt care she instead threw the food away rather than giving good customer service. I wont be back to that location. Horrible experience…

I stopped by this location today for first and last time. The staff was extremely rude and they were not even that busy. I was the only customer in line waiting to order food. I got two burrito bowls and a burrito. I couldn’t believe how everything was prepared. They put so little of all the things I wanted — half spoon rice, half spoon beans etc. I asked if I can get fajita veggies and I literally got two pieces of pepper and a slice of onion!!! Seriously!!! They were also extremely sloppy, didn’t care that they are spilling all over the bowls and making it impossible for me to touch them without having guacamole all over my hands! Terrible!!!

This was my first and probably last trip to Chipotle. I ordered the steak tacos meal. The guy grabbed 3 shells and started making my food. When I got to the register another guy slid over a 4^th taco and walked away. I figured it must come with 4 tacos. When I got home I checked my receipt and noticed the charged me extra for the 4^th taco. (The one I didn’t order). That mildly annoyed me but I figured too late now. Then when I opened my food it was room temperature. I live 2 minutes away from the restaurant, how could it not still be hot less than 5 minutes later or was it not hot when it was made? So once reheated I noticed the steak was ridiculously over seasoned. I ended up looking through my kitchen for things to add to them to cut down the spices. In the end I added gold fish crackers to them, which actually wasn’t bad. After all gold fish crackers make everything better… I’m hoping for chipotles sake that all their restaurants aren’t like this one. But I will never know, that was more than enough chipotle for one lifetime.

We went here about a month ago. Terrible. My fajita bowl was skimpy… BFs burrito… tiny. Staff was rude and rushed through orders so quick that they didn’t care what was being slopped on at the moment.
I skipped Unilocal and went straight to emailing the company as a whole. It was maybe 8pm on a Saturday — not a work weeks lunch hour. There were a few people in line but nothing crazy. Management was nice and quickly emailed me back regarding my message to them on this location. (That was good customer service IMO).
So we went back last night… eh, not much a difference that I’ve noticed. BF even asked if I’d ordered easy steak on my bowl because it was quick light scoop and plop and shove down the line.
I guess that’s just to be expected at this location anymore… sigh.

The staff has been rude here on several occasions. I avoid this location and go to a different location.

Love the steak burrito bowl. It’s worth every single penny. I don’t care about the kinda unreasonable price because it’s worth it to me. I love my $ 15 steak salad bowl.

Had lunch here a few times and the food is typical of a Chipotle restaurant. I love the fact that everthing is fresh! The services is hit and miss at the register. But it works for lunch.

Managements really gone down recently and everything seems, off. Staff is getting changed around so often that stuff has slipped, orders messed up, and regulars stuff is just not done right. I’d skip this one if I were you, something ain’t right.

Your typical Chipotle restaurant. It seems pretty clean, the employees are friendly and the service is pretty good.

The Willowbrook location is my go-​to spot. You can’t go wrong with Chipotle! I come here and order the same thing every time, a burrito bowl, and this location never skimps out on ingredients. I always end up with a bowl so loaded the guacamole covers the lid. Great! Other than that, it’s your typical Chipotle, so what more can you ask for?

Normal chipotle, great quality of food, this one offers a patio outside, although it does face route 83. People seem to like to hang out at this site, which is nice to see. I’m a carry out girl, myself! It’s a little hard to find if you’re coming in through Plainfield road– just keep going, its by the Jamba Juice!

Your typical Chipotle… although the servings did seem smaller… Decent food, typically clean, above average prices, and an irritated stomach you always seem to forget about a month later.

I must admit that I am biased when it comes to Chipotle but this is definitely my favorite one I have come across so far.

I am honestly obsessed with the food here. I used to go more often, but I started gaining weight because I LITERALLY ate here every single day. I used to crave a burrito bowl and skip class and be late to work just to go buy one.
I’ll stop in there every once in a while to get a nice huge bowl fora great price, but not as often as I used to ONLY because of the whole addiction-​to-​chipotle thing.
LOVE IT!