North Willow Grove Pediatrics

Incompetent front office staff including the manager who can’t event understand simple logic. I sat 40 minutes in the waiting room past my sons scheduled appointment. The doctors and nurses are professional and friendly. The problem is the administration staff like the other reviewer said its similar to dealing with Comcast. Maybe hire new people and a manager that knows how to run an office.

Their child patient care is phenomenal. They always make time available for a sick appointment, and are extremely kind to my daughter when she is feeling shy.

This review is about the administrative staff. The Drs and nurses at this office are professionals and do a good job. With the staff and their administrative policies however, it is a different story. At times it is very difficult to set up an appointment, especially well appointments which the first available one can be months away. They will not work with you nor make an effort to help. In the winter they have appointments for flu shots only after 11 Am ?? And all evening appointments are taken for the next 4 weeks. So good luck getting an appointment if you are a working parent and are looking for something in the morning or evening. Their billing department never pick up the phone, and will intermittently return your call after leaving a message. Even their phone system will make you listen to a very passive aggressive message before you can reach who you are looking («please listen to the following options CAREFULLY» then listing the options Very slowly as you, their client, are an incapable idiot) .Again the Drs and nurses in this office are generally good, but dealing with the administrative staff feels like dealing with Comcast.