Rainbow Muffler

I lost my entire muffler/​exhaust this morning. I called Firestone and they wanted over $ 600! I called Rainbow Mufflers and was told a much lower price (under $ 150) so that is where I stopped by this afternoon to have my car repaired. So to keep things simple, the guy who actually worked on my car was fantastic! He explained things to me, was very friendly, and even worked with me on the price which turned out to be $ 286.
Now the guy I spoke to on the phone this morning was friendly on the phone but apparently not very knowledgeable of the field he is in. He told me he knew exactly what part I was talking about and to throw away the parts of my car that fell off and reassured me of this and the $ 150 price even after I discussed and questioned this multiple times. But I don’t know much about cars so I trusted him. When I got there the guy seemed rude and short with other customers and other staff. One worker forgot to put a ladies oil change sticker in her window and the counter guy loudly complained in front of all the customers how if he wants something done right he has to do it himself. This guy was just unprofessional all around. My ending price was higher than expected, but that was because I could have salvaged my old parts (that I was told to throw away) instead of having to get completely new and custom fitted pipes.

A friend recommended Rainbow Muffler and I was desperate to get my loud muffler fixed. I was expecting the worst, based on my prior experiences with auto repair shops, but was pleasantly surprised when the bill was way less then I expected. Brandon was very professional. He took the time to explain everything that was done to the vehicle, and did the job in like, twenty minutes. When he said he repaired a piece on the Catalytic, I was very impressed. Any other place would have just told me it needed replacing, for another $ 250! I now need to have my heating system looked at and will be calling him next week to do the job. Even though I live a ways away, the honesty and piece of mind is worth the drive for me. Thank’s Brandon, you’ve made a lifetime customer!