Vianor Tire & Auto Service

Had a good friend take their car here to get two new tires installed. I wish they talked to me first.
They installed the tires incorrectly (one was backwards) which caused a terrible shake and made the tire go flat. We brought it back and the manager was less than sympathetic to the absolutely stupid mistake. As we waited we saw team members smoking by and in the car… yes in the car. They slammed his rear hatch ten times really hard and then proceeded to do it again after they were told not to.
If you want your tires incorrectly Installed, your car to smell like cigarettes and your doors slammed come on down. The manager is a real peach too. Another unbelievable experience at Vianor Williston.

Tires in Vermont are a necessity, and if you are looking for a business that you can trust, to do the work they were asked to do, stand behind their work, have great customer service and work with you to be fair and understanding — GO SOMEWHERE ELSE! Like down the street to Essex Vianor.
Vianor are independently owned, and the owner at this location needs to assess who has been employed as a site manager. We have gave them several opportunities to correct their behavior and «trusted» that they would change, and ended up buying 2 sets of 4 tires for both our cars. They did not do the work they were asked, and did not stand behind the work that was done.
The assistant manger is not interested in customer retention nor customer service.
Best advice I can offer regarding this location, avoid it!

I have gone here for the past 7 years and found them very good. They do what they say and the price is as quoted. It’s a busy place and they keep it moving. The manager is John and he’s a straight-​shooter. I recommend them.

I’ve been pleased with their service thus far. John (manager) has been good to work with. They know their products and have been good at appropriate recommendations, not just trying to upsell everything. I had a lengthy conversation last time I was in about TPMS sensors. He went a lot farther than I would have to assist some very rude customers solve problems. It speaks well of his professionalism.