Williamson Hardware Inc.

We purchsed a fairly expensive coal stove from them and they were friendly and helpful. Unfortunately, they discontinued selling coal. None availabe to run the stove I purchased from them. They tell me to go to a coal supplier 45 minutes away for coal. I may be old fashioned but if you sell an expensive product, you should support it. Had I known they weren’t going to support the fuel, I would have bought a wood stove somewhete else and saved money.
We want to support local business but if you get the same support as the big box stores, then I’ll.save money and go there. By the way, the big box store nearby (Tractor Supply) has coal and has committed to having it for their customers. At least I won’t have to drive 1.5 hr for coal.

2 years ago we had them install a gas insert fireplace in our home and that went well and was pleased with the work, product and the timely fashion it was completed. Just a few months ago I fired it up for the season and the blower failed to work. I read the entire manual and was unable to trouble shoot the problem, so I called to arrange service on the unit. This is a quote from the woman on the phone…” I’d like to have someone look at our fireplace insert you installed 2 years ago, the blower is not working… her response…” We are busy, call back in October:…well we did twice. Got the same response from the same person, are you kidding me… she told me «we are busy» call in November”…well we did twice… you bet, we got nothing from these people. They welcome the sale but fail on service… they suck… not to mention rude and nasty on the phone. I will never shop there again… EVER…I called Fireplace Fashion in Rochester and boom were going with them. DO NOT shop at this business people… they will sell no after sale service…

Large selection of stuff, that you would otherwise have to drive 30 minutes for. Free apples and coffee.