Better Business Bureau

Specialties

BBB Accreditation is an honor — and not every company is eligible. Businesses that meet our high standards are invited to join BBB. Businesses meeting BBB standards are presented to local Boards of Directors (or designees) for review and acceptance as a BBB Accredited Business.

All BBB accredited businesses have agreed to live up to our Standards for Trust. Our Standards for Trust are a comprehensive set of policies, procedures and best practices focused on how businesses should treat the public — fairly and honestly in all circumstances.

BBB does not compare businesses against each other, but rather evaluates businesses against our standards — and our standards clearly speak to the character and competence of an organization.

BBB is the resource to turn to for objective, unbiased information on businesses. Our network of national and local BBB operations allows us to monitor and take action on thousands of business issues affecting consumers at any given time.

History

Established in 1935.

Our Values

To accomplish our mission, we commit to the following values to guide all of our decisions and behavior, with each other and with all those we serve:

Excellence:

Strive to do our very best. Be accountable to the general public, our members, and to each other for everything we do. Commit to providing the highest quality service with excellence and consistency everywhere we operate.

Integrity:

Be honest and ethical in all of our business activities. Treat everyone with integrity, keeping our promises and learning from our mistakes.

Teamwork:

Communicate, cooperate and collaborate freely across organizational and territorial boundaries, and work as one team to fulfill our mission.

Trust:

Trust in our colleagues throughout the BBB system and in ourselves. Say what we mean and mean what we say.

Respect:

Treat everyone with respect and dignity, valuing individual and cultural differences. People are our fundamental asset.