Pep Boys

Team member Joe (tall, big guy) was great! I got my car towed here since my tire was completely flat on my 2015 hundai sonata. A nail apparently got me and it was too close to the wall to patch up.
Anywho, I spoke with him and he was very fast and friendly. Great people skills! They checked out my tire but couldn’t fix it. Joe went above and beyond calling several places to get my tire but it’s on back order everywhere he called. I even called local spots and they didn’t have it either.
I give them 4 because in the end my tire wasn’t fixed, but they made this experience much better for me. Their effort definitely didn’t go unnoticed. Thank You!

The service people they do not know what they are doing there just there to rip you off so becareful people

Would like to thank the Pep Boys store for all their help. The service department really took good care of me and my car. Would like to thank Luis Ruiz personally for all his help. Would strongly recommend the store to anyone

First advise: never come here unless you are attempting to ruin your car purposely. I’ve only been here three times and all three times I’ve received no to little service at all. The service manager is doesn’t seem to care about customer service and was just rude to me. Just go to the Pep Boys up the road further on Washington Boulevard, they’re great there. However, never again come here. Corporate should fire the entire team and manager and replace them.

Stopped by Pep Boys on Tuesday. Service was questionable. We were forced to wait while he helped people not even in front of us in line but couldn’t show us similar courtesy after we came back in from being helped. We were forced to wait behind two extra people.
We complained about a noise we were hearing. We explained the noise and when it was happening. Pep Boys came back with a LONG list. It didn’t sound right to me but my husband accepted what they said. I decided to leave and take it to a different shop.
Final result — only one of the long list of items given by Pep Boys needed to be fixed! We saved about $ 1,000! Pep Boys completely missed the HUGE crack in the radiator which was about one car ride from blowing. So even though we saved $ 1000, The radiator was a big chunk of what we paid for. The guy at my local shop said Pep Boys was lazy and listed anything they could think of that could possibly cause the issue we were having. So ridiculous. Never coming back here again. Don’t let them «find» stuff on your car to fix. Go to someone you can trust.

Second time at this location, and the service is just as bad as the first.
First time i came to get my brakes inspected and they tried to convince me i needed 2k worth of work and parts and managed to leave the wheels loose with dangling censors. Turns out i just needed new pads.
Second time i came to get my a/​c inspected and a flat patched up. The patch looks bad, i thought it was a cigarette stuck to my wheel. The a/​c, well they managed to get my glove compartment stuck, couldn’t open it and blamed it on a «freak accident», that they can’t be blamed for. Now I have to find a locksmith.
If you come here make sure you know how your car started before you left it, inspect it before you drive away and better yet, go anywhere else.

First thanks goes to Charlie for recommending me here, and 2^nd thanks goes to Joe for providing me great customer service. He had awesome recommendations and was really friendly and knowledgeable. Ill definitely be recommending Pep Boys in whittier to friends and family.

Went in today to get new head light bulbs for my Mazda 3. Joe, the service manager, was a freaking rock star. I really didn’t have the money for installation so I was super hoping to be able to do it myself but based on my year and model, it’s supposed to be kind of hard to access them. Joe was extremely friendly and told me how I’d be able to do it myself in great detail. He even came out and helped me when I ran into a problem because of a bent pin from the last installation years ago (not done at this location). They were really busy today and they offer installation for a fee so he REALLY went above and beyond to help me out. He easily could have made the process sound extra hard and scare me into spending money I don’t have. He was incredibly friendly and patient. So happy I went here. These guys, Joe especially, are trying to do right by their customers. You are in good hands at this location.
–Colin (from my wife’s Unilocal account)

Went to Firestone down the street my breaks quote was $ 1240 my face (s): told them I never even paid that at bmw. They dropped it to $ 875 I said you know what no thanks put my tires and stuff up an I’ll be on my way. They tried to charge me $ 19.99 inspection when it states break check is free. I came to this pep boys here and my job not only was cheaper it was half the price of the 2^nd price they mentioned. They hooked me up big time thanks to Charlie and crew.

I went to pep boys for an oil change. I was greeted by Charly and he was very helpful. He made everything smooth and easy. My hood did not open and the staff there was very accommodating and help me fix it. I highly recommend coming to this pep boys for an oil change. I was in and out within 30 mins. Thank you Charly, I’ll be back in 3 months for the next oil change.

I came early Sunday morning in search for tires and a oil change. It was 9am and there was a line of cars waiting to be helped out. Thanks to the service advisors Charly and Thomas, I got prompt service and great customer service. I normally go to the PepBoys in Monterey Park cause its closer to my house, but thanks to these guys I’ll definitely be coming back to the Whittier store.

I’ve been taking my cars (07 Camry Hybrid and 06 Camry 5) here for the last 10 years. There service is the most consistent and dependable in all of Whittier and surrounding communities. Today I got alignments done on all 4 wheels. Great deal on the 1 year warranty alignment. CHARLIE and JOE are professional and curteous. Thanks again.

Came in to get new tires. Joe manager was very helpful he gave me options on tires. I went ahead and got the tires @ noon they said give it and hour and a half ok fine i told them giving them the benefit of the doubt just make 2 o’clock. Came back @ 2 car was still sitting where I had left it. Now i have to wait another hour and half. Are you freakn kidding me. Horrible service

Just a quick thank you to the guys over at Pep boys!!! Had to pick up some tires and they were super helpful and affordable!!! Thanks Charly for your help in getting me the right size and price!!! I don’t know anything about cars so it’s always good to have the Oeo Biys around to help!!!

I would like to thank Pepboys service department for helping me out… I went in to change my brake lights since my car requires a certain screw and nut to be taken out in order for me to get into brake light compartment… The service advisor Charly took good care of me and changed it without further issues. Thank You Pepboys Service Department YOU ROCK!!! I have taken both my cars in for service for years and they have always been very courteous, efficient, and the prices beat any dealer price by far…

I’m writing this as I stand at the counter waiting for paperwork to complete my transaction for a simple oil change on a fleet vehicle. Did I mention I have been standing here for 50 minutes? Thomas is helping me out but I don’t know if I would really call it helpful. He seems to drop a lot of F bombs in front of customers while preparing the invoice. Maybe he has had a rough day. He’s already told me he hates dealing with these effing fleet cars. I’ll be going elsewhere in the future. Thanks for letting me know how you really feel buddy. Well it’s been over an hour now. No «sorry» or any other acknowledgement about the wait. I’m still here. The lady standing in line has been behind me for an hour too. At least I have a counter to lean on. Oops. There’s an F bomb by service writer Alan as he explains MY car trouble to her. Thanks buddy.

Went in again today and I’m glad I had an appt! Charlie, the service advisor took care of me all the way through. The service was quick. I enjoy this location and now with Charlie being here and helping me, this is going to be my go to spot! Thanks Charlie!

Honestly, Pep Boys has proven to be reliable, with the basics. Never used them for major work, not even sure if they do it or not?
None the less, staff is always friendly and they attend to my needs. I subscribe to their rewards program and get occasional coupons and discounts that help ease the fiduciary responsibility!
, check it out!
The sales advisors that give you all the recommended serviceable items are not over whelming and understand «Broke» and I can afford it, terminology. Buy those parts myself and YouTube it! Broke man’s repair shop!
I also have to mention the A/​C works tremendous in this place especially while I browse all their colorful and purposeful merchandise. 2min. Shopping Spree that’s all I’d need!
$ always ask to see any recommendations and ask for your old parts to validate, this goes for wherever you get it done, Google the job before you do it, be an informed consumer and you won’t ever get taken advantage of!

Came in early today to try and get my tires rotated and aligned. The tech said since I did not have an appointment it would take two hours. I said no problem that I would be back. I went to go get something to eat at the Chinese place near by and then a 1hr:30min massage at the massage place next to Chris and Pitts. Two hours later and very relaxed from a great massage I come back to pep boys only to find my car had still not been touched. I walk in and said it would be another 1hr. Needless to say, if you need something done in a timely manner with honest staff this is not the place for you.

This place use to be my to go place for automotive maintenance until the service manager Luis accidentally broke a bracket from my Buddyclub n+ coil over suspension on ⁰⁵⁄₁₄. I purchased four 225÷40÷18 tires to replace my 215÷35÷18 tires but before having them installed I requested Luis to check if they would fit.
Luis checked my car and told me the tires would fit and that’s when my nightmare with Pep Boys started, the tires were too big and they all rubbed on the fenders so Luis adjusted the height on my coilovers using two pry bars and in the process damaged my left rear strut.
A horrible mattress sound (urky urky urky) could be heard when driving and the rear tires also rubbed a bit on the fenders so I had to get them «rolled» for $ 60.00 out of my pocket. Luis advised me to drive the car for a week and if the noise didn’t stop to come back.
I went back to Pep Boys a week later for Luis to inspect the vehicle and he saw the broken bracket and told me he would replace it with a new one and I told him I wouldn’t accept anything less than a authentic Buddyclub part. Weeks later he tried deceiving me with a universal brand bracket.
I went back on ⁰⁵⁄₂₈ to have new rear tires installed because my rear tires were a bit damaged from all the rubbing on the fenders the week before. The technician was a bit rough mounting the new left rear tire and after it was all done I left at 6:00pm went home and didn’t go out, the next day I walked to my car at 08:50am ready to drive to work and I noticed my left rear tire completely flat! I went to put air in it and I had a tire shop near my job take a look and they told me the rim was bent! they showed me how it could have been bent in the mounting process because the bent was the same size as the mounting bracket.
On ⁰⁶⁄₀₃ my rim was replaced at no charge by Pep Boys because I called Claudia from Pep Boys Corporate. Even though my rim had been replaced I was still waiting for my suspension to be replaced because to this day my suspension makes a loud noise while driving and the passengers in the back and myself fear that one day the rear suspension will give out on me.
Today ⁰⁸⁄₂₅ the service manager Luis told me corporate office denied my claim for the new suspension.
If corporate office wanted to take responsibility for the mistake Luis did they would’ve submitted my claim to their insurance company and I wouldn’t be driving around with a f***ed up suspension.
Pep Boys is operating in the U.S. not some third world country and I would expect them to play by the rules. My advise to you Unilocalers is to always keep an eye on what the techs are doing to your car and don’t throw away your receipts.