Drainco Plumbing

Unilocal reviews are on point here! Show up, do nothing, charge you $ 60. RIP OFF. AVOID. Home warranties are SCAMS!

Fantastic service! Contractor with 1^st American Home Buyers Protection. Steve came out promptly, found and fixed the leak in the water pipe in record time. I will request this company, if possible, the next time I have a plumbing problem.

This place is terrible!!! If you open a claim with your home owners insurance and they provide this place for you cancel the claim and start all over trust me that will be quicker then dealing with this company! I’ve never in my life dealt with such unprofessional people! We started our claim the begging of January we scheduled an appointment for 8 – 12 my husband took the time off work to be there! No one showed up! We call the insurance and the young lady who answers the phone tells my husband there is no such appointment the earliest app is 10 – 2 so no one was going to come out and asked if we wanted to reschedule! I called our homeowners insurance and told them we no longer wanted to deal with this place and to switch our claim the agent told us it can take longer if we end this claim and file a new one and since our kitchen sink is a necessity we agreed to give it another try! Biggest mistake! They came out again this time ok on time so things are looking up right? Not at all they approved our claim and called to schedule again for the repairs to be done. my husband again takes time off work today our app is from 10 – 2 no one shows up I call and see if there running behind and the girl rudely says no your appointments for tomorrow Thursday not today you must have heard wrong! When we clearly didn’t! This is ridiculous please don’t waste your time and go somewhere else if you can! Let’s see if this gets solved if not I’m filing a complaint to BBB for this company as well as the home owners insurance! Fraud fraud fraud please save your self a headache!!! My kitchen sink and faucet wasn’t working I had no hot water it took about a month for someone to come out and the tech said it was clogged and the whole thing needed to be replaced! Also outside of the kitchen is a cap where the water comes out of when I wash dishes tech said that might not be covered but he would put it in the claim to see if it got approved we get a call for the appointment which went so wrong! Because of the incompetent secretary! They go out today and go to the cap that needed to be replaced and tech says oh it only needs to be tightened not replaced and in 2 minutes he’s leaving I ask him about the faucet and sink and he says that’s not covered Through the ins??? I don’t know what scam they are doing but will get to the bottom of this! Contact your home owners insurance and tell them you will not go with the fraudulent people and have your claim switched to someone else!

I’ve had the same exp as many of the other Unilocal reviewers. I was provided this company through American Home Shield (AHS). This company is simply in business because of American Home Shield. I have been waiting for weeks after their initial assessment through AHS. Through AHS, I found out that they reported an inaccurate assessment to avoid repairing the problem which is covered through AHS.
I had a bathroom sink faucet leek, which is a common problem and I know for a fact that it is covered through AHS. They reported it as a manufacturing issue and is asking to replace the entire bathroom faucet. They are taking the fee while attempting to get the customer to pay for a repair which isn’t necessary.
I contacted my own plumber and paid the required service fee that came with it without AHS’s help. They said, this is covered under any home warranty company because it’s a common issue. They repaired it for free on the spot as it was just an O-​ring issue.
You are placing your hands in American Home Shield to find a trusted company to work on your house. Yet, American Home Shield has failed to meet that as you can see from the reviews from this company.
I would recommend that you avoid this company and ask your home home warranty company to find a reputable company or just call your own plumber.

Drainco Plumbing repaired a part on my bathtub in master bedroom for a leak that was continuous & heavy. The first visit was 11÷4÷2015 but needed to order part & could not come back to complete job until ¹¹⁄₁₅. Today is 1÷25÷16 & I now have the same exact leak. When I called Drainco I was told only 30 day warranty. I was referred to this company from my AHS which Home Warranty which does cover after 60 days. So no one can guarantee their work & I have to pay for another plumbing visit again to fix the same issue fixed 2 months ago. I am very unhappy!!!

Got a service request through my First American Home Buyers Protection because my bathroom wall has a leak.
Let’s go back 2 years ago, this is the 2^nd time I allowed them to service my rental property. The first time, the ladies who answer the calls screwed up my appointment time and made me wait at the rental property in my car for 5 hrs! The manager apologized and waived the $ 60 service fee.
This time, they are not as decent and understanding. The plumber showed up to my rental property and chipped a piece of drywall off, told the tenant that the wall is wet and that there possibly could be mold. The plumber stated he cannot service this project and left after 3 minutes. I get a collection bill 8 months later stating I have to pay for service fee. I talked to the Owner of Drainco (bec. First American said they can’t waive it since Drainco is requesting $ 60) and he told me he still wants to paid for going there anyway.
Next time, I have a leak I will make sure I call First American Home Buyers to not use them. I don’t mind paying for services rendered but not for plumbers that didn’t do anything, refuse to service house, walked out in 3 min, then send a Service Fee Bill.
I ended up hiring someone else, who fixed the leak, removed the drywall and patched it up in 1 day.

If I could give minus stars I would. Absolute worse company ever. If you get stuck with them from any warranty company, call your company and ask for another vendor. They don’t show up on time, or sometimes at all. Horrible communication and the worst customer service. I don’t know how this company stays in business.

Went through the home buyers insurance. Made an appointment with me and did not show. It’s been 1 week since I left my voicemail. Horrible service. Highly DO NOT recommend.

I wish I can put ZERO OR NEGATIVE stars, has this is what complaint has resort to these slime bags came out under a home warranty replaced what I thought was a new water softener after $ 300 for BS plumbing the «new softener» has not worked since, and now they want to charge me more on a new unit to replace part on a new unit

So after reading all the reviews on here I was terrified about having these guys come out. I have to say that the guys that put my new water heater were some of the nicest guys and extremely fast at the install of the heater. My 83 year old father was here and said the gentleman that came were on time and new «how to get it done». It took almost a week without hot water but that was no fault of Drainco, AHS was the warranty Co. and it was slow.
All good thanks guys…

Not quite sure how this place is still in business. Communication and returned calls are a minus 4 out of 10. Referred to us by Old Republic Home Warranty. The joke was on us!!! Actually, the joke is still on us.: (((
Save time and high blood pressure by going elsewhere.

According to our contract, First American is required to send a «qualified contractor» to my residence. Drainco, the contractor which they sent to my residence, was substandard and clearly not qualified. They spent over one hour in my house and not only did he not clear the drain, he left it more clogged then when he arrived. In fact, on Monday morning, over 48 hours later, there was still standing water in my drain. Drainco then attempted to gouge me for $ 175 dollars by insisting that the only way to clear the drain would be to go through the roof vent. According to Drainco in the many years that they have been doing business, this is one of the top 2 or three clogged drains that they have ever encountered.
I contacted First American to request that second plumber be assigned to us for a second opinion. They advised me that they would not provide me with a second opinion, that if I wanted a second opinion, I would have to obtain it myself.
On Monday, September 14, I did obtain a second opinion from a local plumber. The plumber advised me that he would charge $ 75 to do a roof vent cleaning. That’s $ 100 less then what Drainco wanted to charge me, unbelievable! The plumber also advised me that he could try to snake it for me. He did snake it, and after 10 minutes, he had completely cleared my drain for only $ 65!
My suspicion that Drainco is not a qualified plumber was confirmed by both the Better Business Bureau and here on Unilocal.The Better Business Bureau has given them an F rating. On Unilocal,there are 48 reviews, 42 of those reviews give them one star, thats less then a 10% approval rating.
Drainco is awful, stay away from them and don’t let them gouge you!

They are great when they show up during the appointed time. This company was assigned to me through my Home Warranty, otherwise I would only hire them if the job was not urgent and if I had time to wait all day for them.
Someone called me and scheduled an appointment from 8a-​12p. The first time, the plumber showed up within the time frame to diagnose the issue (motor on the garbage disposal wore out and modification to the drain pipe was needed, other drains were okay).
I scheduled for the work to be done the following week at the same time. I waited and no one showed up. I called the office and no one answered, so I left a message. I called again and the voicemail was full. Around 3:40p, someone called to let me know a plumber was on his way. I said NO, I’m at work. I told her I had called earlier and left messages. She apologized and said someone was there and should have answered the phone. We rescheduled for the following week.
In the morning, I called the office to confirm that someone would be coming during the time frame. The plumber showed up around 11a and replaced my garbage disposal and modified the pipes. He was courteous and professional.

After getting these guys from American Home Jokers I went on Unilocal to see what my fellow reviews said about these guys. After reading the reviews I think the only way these guys stay in business is by not showing up and charging the $ 60 fee. Without American Home Jokers these guys couldn’t stay in business.
Made the call, can’t make it out for a week, AND no weekend appt’s. Said when they come out to be sure to be available from 1−5pm. Haha! NOT going to fall for this old trick of them showing up early (or not at all) and getting charged!
Dropping American Home Jokers AND Drainco, calling a real plumber!

THEY DID NOT SHOW UP!
Our home warranty insurance company assigned our job to Drainco. We have a flood, I called it in at 7 a.m. They said their 1^st appointment is the following day 11 – 3. So I took a day off from work waiting for them. They called at 2 saying they’re late. Then by 4:50, no one came so I called, they were gone for the day and their voicemail was full.
DO NOT WASTE YOUR TIME WITH THEM!

I’m giving one star because that’s the minimum allowed but Drain Co doesn’t deserve any stars, the deserve negative stars!!! The Homeowner’s Warranty sent them out twice for different reasons, the first time we were home but they didn’t knock hard enough and we didn’t hear them so we got the infamous, «sorry we missed you,» we fixed the problem ourselves and never called them back. Scheduled an appointment for them to come out today, Saturday June 6^th between 12 and 4, we came come at 11:44am and had the stupid «sorry we missed you» on our door AGAIN!!! Ugh!!! This company is completely unprofessional and I will never use them again!!! I am on hold with the warranty company now to request a change in contractor because this is completely ridiculous.

Used Drainco through our home warranty. Steve came out to the house and quickly fixed our clogged pipes. He came between the time frame that was promised.

So still an open thing in the ceiling, terribly mis-​assigned plumbers who charge $ 60 to do nothing, and guess what?
Their customer service is terribly rude. Do not piss off your customers – guess what? Someone might actually do something like report your FAILURE TO DO YOUR CONTRACTED JOB to the state.

This company is the reason I finally cancelled my first American home warranty. If these are the crappy companies they are gonna use, then they can forget about my business.

It would be zero stars if it would allow it. I am sure the only reason this company is still open is because the home warranty companies use them. The actual technicians are friendly enough except they never show up during the 11 – 4 windows they gave us. They would either be 30 – 60 minutes after that… if they showed up at all which twice they didn’t without even a call to explain.
Here is what my wife had to say about this company:
We had a leak below our kitchen sink and the whole spray nozzle head had popped off. Since we’re renting and the cost of the parts would cost about the same as the maintenance fee we’d pay by going through the home warranty company, we thought it would be best to just go through the warranty company and save ourselves the headache. Nope! This was the wrong decision because they used DrainCo. The first meeting went fine. The guy came (showed up 30 minutes past their 11 – 4 window) in and fixed the leak under the kitchen sink and then scheduled to have someone come out with the faucet replacement, since they didn’t have one on them in the truck. Ok, no problem. The next guy comes out and he tells me that he didn’t know he was supposed to replace it, that it wasn’t noted on his work order. Also not noted on the work order is that he was supposed to call me when he was on his way. I ended up calling them because whomever writes the things can’t follow directions! Anyway… After a brief visit, another person is scheduled to come out the next day. No one shows up! So I call and no one answers, strait to voicemail. To say I’m angry is an understatement. We’ve now gone a week from the first guy coming out to the house. I finally speak to someone and she schedules for them to come out at the end of the week. After two weeks, this thing finally gets done. Now, I have a leak under the sink from the last ‘fix.’ We call to schedule and they can’t make it out for a few days. So we’ve scheduled to have them call when they are on their way so someone can be there to meet them. Guess what? They never called so no one was there to meet them (they showed up waited a couple minutes and left without ever calling). I work 2 minutes from there and my phone is always on me. There is no reason for this to happen. They were rescheduled to come out on Thursday and to make sure they came my husband called half way through their appointment time to make sure they would be there. They said they would be there… well an hour after their 11 – 4 window we couldn’t wait any longer so we left the house. Warranty company said they are the ones that have to fix it since it was caused by their last «repair» so we schedule again again we call 3 hours to the end of their window and called again 30 minutes after the window when they told me he was on his way to my house.
I wish this was the only incident. While this kitchen sink issue is happening, we discover a leak happening under the house. So we call the home warranty company. They in turn call DrainCo. Guess who never calls to schedule an appointment? We call to follow-​up with the​warranty company and they call DrainCo. For 2 weeks we play this game! When it started raining we called to let the​warranty​co. know that the water was now coming up through the floorboards in our hallway. They called and cancelled DrainCo immediately and called another company, who happened to call us within two hours to schedule a time to come out the next day & called to say when they were close & actually showed up.
I wouldn’t wish DrainCo on my worst enemy! Good luck if you’re stuck using them!
Note: I started off being nice, but eventually I turned into a real Bitch whenever I had to speak with them. If the warranty company calls & uses them I have to pass it off to my husband because I can’t be civil anymore.