Baskin-Robbins

No wonder it had very poor rating! But it was the nearest BR around my job during my lunch time, it happens to be these very rude lady and she even tried giving me a very old disgusting banana but I caught on to it that I told her no can you add my banana after the ice cream (banana royale) are normally like that, like hello I use to work at a baskin Robbin! To top it off she couldn’t even scoop the ice cream so she just overloaded my cup with ice cream which was fine hahaha because for a sundae they have to use the small scoop. Very unfriendly place! Needs better management.

Chocoholics’ Resolution shake! Tastes better than Dunkin Donuts Coffee n’ Donut ice cream. Basket of Berries and Daquiri Ice are the only lactose-​free flavors today. Peanut butter chocolate on a chocolate-​sprinkles cone. You can customize a cappuccino blast by starting with your favorite flavor then adding coffee.

The ice cream at this baskin-​Robbins is disgusting. And plus they don’t know how to freakin put the ice cream on top of the Cone. The moment I licked the ice cream it fell to the floor and they would even give me a new cone, never coming to this location again. Plus the lady at the counter was very rude. Attitude problems.

I came here for ice cream after dinner one day and looking at the new flavors I saw one I wanted to sample. I asked the lady for a sample as I am use to (I worked at a frozen yogurt shop and I often go to 21 choices) the lady told me sorry we don’t give samples. So u expect me to know what yellow Oreo ice cream taste like? I asked her ok so if I dont like it will you give me a new one? She just laughed and I left. This place is so unprofessional just go to food for less and buy a carton of ice cream it’s cheaper and better service and probably better tasting.

Man fuck this place the bitch didn’t put my ice cream on right so when I licked it it fell off & they didn’t give me a new ice cream fucking bitch ass hole mother fucker I’m gonna take a shit on their ice creams next time

This Baskin Robbins is Super! Very kind and friendly staff. The service is prompt, and service is always with a smile. When i visit the store the staff gives such an inviting welcome, good atmosphere.

Elizabeth and Michael were very nice! It’s all about how one treats others. I walked in and was super friendly and they responded in kind.

LESS THAN ONE STAR!!! NO STARS!!!
The service at this location was appalling. My family went in at 8 pm on a Saturday night and the employees were talking to their friends behind the counter. They said they were out of every drink and chocolate chips. They charged us 6.99 for a Premium sundae and gave us one scoop. We asked why this only had one scoop, and she said that’s not what we ordered. We asked to speak to the manager and she said that she was unavailable. After a long, disrespectful debate, we were refunded our money for the sundae. We asked for their names and they said they’re not allowed to give their name. Frankly, it ruined our night. We could not believe how unsatisfactory these employees’ customer service was.

This is the worst place of business I have ever stepped foot in. The service was horribly rude. As my wife and I walked into the store the two little girls were standing by the register in gaged in a conversation that seemed more important then doing there job. Then they continued to ignore us and even walked away at one point. Then my wife said hey I’m ready and the girl said I was having a conversation… Like we were bothering her at work. Then we continued our order. They were out of 4 different ice creams. And the girl was very rude in the way she told us. So we decided to leave and go get ice cream from rite aid… much better service. If I was the manager or owner of this establishment I would be ashamed. I wouldn’t even give this place one star. I suggest you fire the two Little girls that were working there on the date and time of this comment and get rid of any other bad eggs you may have or ur business will fail fast.

The two young girls that work here are very rude. They were nowhere to be found when I first walked in. When one finally came up to help me she was extremely rude and not friendly. She had the worst attitude and when I told her what I wanted she said they were out of milk. Another couple also walked in and she yelled so unprofessionally for the other girl to come out from the back. I will never come back to this particular baskin robbins. I suggest you find friendlier and more approachable employees.

Went to buy a small cake for birthday asked if it was mint chocolate chip and was told yes. False advertisement. Poor customer service on the part of the manager. The cake was not what it was advertised as. Do not buy cakes at this store! Not worth even one star.

They need to work on there service they hire young people that turn on there boom box with loud rap music witch have words that kids should not hear it’s a family place act like it Baskin Robins I really hope the owner sees my review and fix that horrible issue.

Came here last night and I think the girl was new because I asked for a cappuccino blast and she had to look it up on crumpled paper and it didn’t taste the way it usually does… We also asked for a scoop of icecream and she said it was half melted and if we still wanted it. Disappointing. Should have gotten frozen yogurt instead this place was depressing dirty and not at all the ambiance you want when you go to an icecream shop might as well have gone to McDonald’s for icecream.

Out of milk out of banana, it seemed like the girl didn’t want to make anything. Not cool. I don’t know why I keep coming back to this Baskin Robbins it’s the worst. I should’ve just left. Everything felt and looked sticky. Some of the ice cream looked like it had melted and refrozen. I have to stop giving this place a chance.

Waited 10 minutes.. Wanted a yummy chocolate shake. like from that television commercial… I finally get service.. He kept asking me my order over and over. the radio was really loud… so. they need to figure that out. he kept adding low-​fat milk & I asked for a small. gave me a giant sized… he switched cup size. honestly this «shake» had been poured in the blender & back to a large cup. then repoured into blender. then the giant cup. before he poured it into the small cup. and the remainder was poured back into blender? Why so much milk? Its not supposed to be that splashy! He handed me a watery cold chocolate milk. I smiled. pointed out the dissapointment. i didnt want to wait for another attempt. I had spent 22 minutes inside… I dont want to eat there. the longer I stoop around the dirtier I realized it was. i said no thank you and walked out… seriously. the people arent trained to be polite or greet you or even wear gloves or something.. bleh. won’t come here again. they need employees that Care about their appearance & the quality of service.

Ick. This place seemed… dirty. It wasn’t crowded but there was melting ice cream splotches on the counter and the floor felt grungy. Came here with my daughter last weekend and we were the last in line. I asked for a hot fudge sundae and the female worker turned to the male worker and said, «Do we have any vanilla ice cream?» and he replies, «I don’t know, I’d have to check the back.» She then turns to me, looks me right in the eye, and says, «We’re out of vanilla ice cream.» Ummmm… Okay???
I got my daughter her cookie dough ice cream and we left. Wouldn’t come back to this location. I’d rather go a little out of my way to the one on Whittier Blvd. It’s always clean and the employee’s are always friendly.

Every time I come to this Baskin Robbins, the workers always greet me with a smile. More recently, I was having trouble placing an online order for a birthday cake for my boyfriend so I went to the store to place my order. The worker I spoke with was so friendly and accomodating to my request. On the day my cake was scheduled to be picked up, I called to see if the cake could be picked up earlier and they had it ready in time.

Ice cream is really good. But not enough people there to help. It took me 20 minutes to get my ice cream. I have gone there before and the same thing. I cannot blame the workers but the management. You should not just have one person there at one time. I felt bad for the poor kid that was doing all the Ice cream and shakes, washing and didn’t even have time to greet customers.

This place is in a nice location. There is seating inside. No restroom.

I came here a few times for a cappuccino blast, and I only come here for that only and to look at their quirky ice cream cakes on display.
Until one day I came here and asked for a cappuccino blast, this lady tells me that she ran out of milk, if i still wanted it, i would have to buy her a carton of milk at that nearby Food 4 less?! i was thinkin’ are you Sh*ting me!!! If shes gonna make me do that then give me some free ice-​cream cakes and in return I will give you a can of whoop-​ass!
The hell with their 31 flavors! this location suck! unprofessional and i have not came back here since that incident. Milk shake lovers now get there shakes at In-​out burgers across the street, but everyone else can shake this B*tch!