Achieve Beyond Pediatric Therapy & Autism Services

I don’t Unilocal much but I had to about this place. Most of the office staff is rude, and it is very unorganized. I tried to schedule my daughters visit and was told she was dropped because she didn’t have authorization. I felt like it would have been nice to get a warning so that I could find out what’s going on with Kaiser.
You have to remind them that you need to pay your co pay or else they won’t ask for it. Then they blame you and try and cut your child off from therapy for non payment.
I had to call several times just to make payments and was scolded that I should be making my co pays every visit… well I could if you had someone there to receive it.
I loved our therapist Zeth but she left. Do you think I was notified… nope!!! Just when my daughter felt comfortable, it would have been nice to have been told prior to her leaving.
Last but not least, the last time I took my daughter I came in 15 minutes early and signed in then I asked if I could pay my copay and they took it. I then waited for about 30 minutes, so I asked if Zeth was running late. The receptionist looks into it and someone had cancelled my daughters session, I wasn’t notified and oh yeah Zeth is no longer here. WOW really you took my money but didn’t even check me in. The more I type, the more I hate this place. From what I see the therapist are great but the office staff SUCKS!

Love my son’s therapist (moon) she is awesome! Unfortunately i had to change facility due to several «mistakes» from front desk clerk (claudia). From charging me for co-​payments i didnt owe and then she realized she was looking at the wrong chart, processing a co-​payment on my bank card without my authorization to charging a co-​payment on my bank card for a missed session. To much with the unfriendly clerk. All the supervisor (Araceli) did was apologize each time. Very unorganized.

1 star for the staff who being so friendly and nice. but other than that, i wouldn’t give any star at all. my son went to this place for speech, they have many rooms but NO therapist, i meant they are speech therapy assistants (meaning those girls still going to school), they don’t have a real speech therapist there. don’t expected that good tech will use there, no iPad, NOT even the picture cards !
the first assistants we had: she was young, she didn’t know what to do all the time, she needed to ask me how or what to do. so i switched to other female assistant, and that how i found out that they do’t have a real therapist on site. the second one seem little better, she said that she will print out some picture card, but after a month… nothing…and she asked me to bring my own everytime
i have a private insurance, i co-​pay $ 20 each lesson and my insurance pay $ 160−180ish @ ! the kind of price we pay, i want a real speech therapist with many years experiment and know how to deal with kids !
*note: this parking lot is the worst, because the clinic locate inside a medical building, the parking is always pack, if you have a big car like me, have to park little farther

Horrible staff service! Claudia is rude and doesn’t make some children a priority! Be over all her speech therapist joAnn is wonderful! Really helped my daughter! Wish the staff was friendly like the therapist! Disappointed!

Our Preemie babies have been Receiving weekly Occupational Therapy from achieve Beyond for almost a year now.
We love our OT Marian W. She is great with kids and we see immediate improvement once we started service. She also gave suggestions that I can do with the kids to help them. Another big plus for me is she is very responsive via text and punctual.
Minus one star for the billing staff for being very disorgnanized (didn’t provide invoice until i requested, wrong spelling on child’s name, charged the wrong credit card).

Percilla was great the OT who conducts evaluations. However, the staff is not the friendliest. You have to leave your credit card or bank card on file in order to revive services. The want your bank info so they can charge you what your insurance does not cover. It made me feel uncomfortable leaving my credit card info. I have not head of such a thing! What ever happened in sending an invoice and then making a payment. It seemed to me that they are more worried about the having your card on file than the patient.

Received OT services there — they were fantastic. Great facility and staff!