Aceves Jose, MD

Appointments mean nothing to the staff and I presume the same goes for the doctors. I’ve never been seen at the appointment time given. There’s never a valid explanation, ie «rooms are full». What?! Double check referrals (orthopedics, internist, etc.) as mistakes are often made, delaying treatment.
Time to look for a new provider! If you’re considering going to Colima Care, think twice or be prepared to be «greeted» by rude receptionists and WAIT A LONG TIME, regardless of appointment given!

I tore my left ACL and went to Colima Care to get a MRI referral on 1÷14÷16.
The whole appointment took about 5 minutes. I told the intake nurse that I tore my ACL and she looked at my ANKLE. Then the doctor comes in and stares at their laptop, asks a few questions and didnt even look at my knee (she submitted a x-​ray referral for my RIGHT knee). I left with no paperwork (not even a receipt) and a promise to «submit a referral for an orthopedic surgeon».
11 days later, I’m still on crutches have STILL not seen a doctor. You know why? Because an orthopedic needs MRI before our appointment. That was the whole reason I went to Colima Care, to get a referral for an MRI.
My first impression of Colima Care was that they are way too busy. It shows from their poor service and utter lack of urgency from their staff. They kept telling me to wait for referrals but have been sending in the wrong referrals, making me wait longer. I will avoid Colima Care any for medical care in the future.

I am a fairly new patient here and very happy with the service I have received. I see Connie Montes and she could not be more professional. She really listens and addresses any issues I have. I have no complaints about the care I receive. The nurses and front office are also very helpful.

Best Doctor ever… Human, patient and compassionate. Very experienced with the elderly…
He is a blessing for all his patients… Thank you, Dr Aceves…

New patient and the nurse greeted us with patience and understanding. The doctor was also understanding and patient to my autistic brother. All our questions were answered and he gave us additional nutritional information how we can help each other at home. I left feeling in complete care.

Wonderful, caring doctors and staff! The parking lot in the back is spacious and free. The waiting room is comfortable and it’s often pretty busy the times I’ve been there. I think that’s a good indicator of the care and attention that the doctors and staff give to patients. I often see whole families coming in together for care. Most of the staff speaks Spanish as well as English.

I’ve been a patient here for over 10 years. I absolutely love the patient care given from Connie and dr cons. The reason for the one star, the women at the front desk are terrible! They are extremely rude and have the worst costumer service.

Who said going to the doctor was something fun to do? Well, I do. I like going to see my doctor, not only because he is very knowledgeable but because a soon as I get to his office I feel as if I am with my family. I have been Dr Aceves patient for sevarl years, and I wouldn’t change him for anybody else. The service at the front and back office is very friendly. When I need anything from them, I just need to call and it would be take care of. and she takes care of. Thank you Dr Aceves.

Terrible «customer service». Office staff is unfriendly and some of them are flat out rude. I’ve been bringing a relative here for their appointments and it doesn’t matter whether we are 20 minutes early or 5 minutes late. It’s always a guaranteed minimum 45 min. wait in the lobby, then another long wait in the room. I hope this is the last time we have to come here. The building is old and smells as such. As far as the healthcare, it’s ok. Definitely not state of the art technology. Have never been able to get in same day. The place is the Pitts. I asked a patient sitting behind me how long he’s been waiting and he said an hour. He also said many relatives had stopped coming there because the place can’t get their act together. Find another place to go!

Dr. Cons and PA Connie are the best. I haven’t had the opportunity to consult with Dr. Aceves himself but I appreciate him always signing my paperwork when needed.
I’ve been a patient since 2008 and I have always been able to get a same day appointment.
PA Connie assisted with an appeal from my job trying to terminate me because I was out on disability.
Great care, medication was prescribed when needed.
I don’t mind being on hold, front desk nurse Janet has always been polite and goes above and beyond when I need something over the phone. THANK YOU COLIMA CARE

I have never seen such an unprofessional front office. The girls are rude on the phones and leave you on hold for extremely long periods of time. I thought that was the worst of it until today…
Four weeks ago, Dr. Connie had the front office do a referral for a specialist as I have a mass in my uterus and they have to do a biopsy. A week later I called to see if the referral came through and the girl never sent it. Grrr. So she gets me into the specialist and today was the appointment after three weeks. I took time off of work to go and after sitting there for an hour we find that she never sent my films or file to the specialist surgeon. I am beyond upset. Dr. M was super pissed at the front office of Dr. Aceves and is going to call in the morning to yell at them. They wasted his time and mine.
I also had a blood test a few weeks ago, nothing from them at all. No calls, no letters saying I should make an appt. Maybe they thought I already died. shrug…
Long ago I used to take care of an elderly person and she went through the same thing and died from the Dr. office neglecting her (different office) but I fear the same will happen to me if they don’t get it together.
If you care about your health, don’t go to this office. I’m finding a new Primary Care Physician.