Bluff Ridge Apartments

I wish I could be writing on a more positive note, however I am writing to inform of an unpleasant situation involving a water shut off. I set up automatic payments a while back to take care of my water payments on a monthly basis with the city. I went away on business to Oshkosh WI on Tuesday and upon returning received a voicemail from my landlord giving me little to no notice that they were shutting off my water. My water had been turned off prior to me receiving this message.
I called the water people as soon as I heard the message. I was told by Kathy that she wasn’t sure why my auto pay shut off and to go ahead and pay my bill and let the landlord know it was paid. She told me to take care of this online. She advised it didn’t need to be paid until November 1^st (its 9÷23÷15), which is probably why the landlord had contacted me about turning off my water. I paid the bill of $ 79.00 immediately. I reset my automatic payments and hope to avoid the issue in the future.
My main complaint is with my landlord shutting off my water with no notice. Upon calling Bluff Ridge Apartments LLC/​Eastward Apartments LLC I was notified by the property manger, Debra Potter that she does not have to give me notice to turn off water and only has to give me 12 hours before she takes action.
Obviously when someone that works and travels at times for their employment, 12 hours is not enough notice as I didn’t even receive the message until returning to Whitewater. I want to officially state if this information is true, that should be extended. If this information is not true, I do want to inform you of Bluff Ridge LLC /​Eastward LLC actions towards me.
When I initially called the landlord to notify them that the bill had been paid, I called their main line to hear they had closed at 1:00 p.m. which is their practice on Mondays and Wednesdays. I then called the pager system and the person that answered told me to pay my bill, he couldn’t do anything, he gets to work at 7:00 a.m. and would look into it then and hung up on me before I could explain the situation or that the bill had been paid. I called back and asked him for his name, which was Kevin. I introduced myself as Trelana and asked if we could start again. I asked if he could turn my water back on and he scoffed, made a spitting noise and hung up again without saying a thing.
I then called the other pager line, pretty upset and was told by Debra Potter that I was being rude to her. I did ask her for clarification as to how I was being rude. I advised her I was still upset about the treatment that the previous person had talked to me had been rude and hung up on me. I asked her to explain about how to resolve the issue. She told me I needed to call the water people and to specifically talk to Kathy. She advised she had no control over turning off the water and that the water people advise them when to turn off the water and when to turn it back on.
I called Kathy again and advised that my landlord would not turn my water back on. She said she didn’t see the payment as having gone through, so I looked up the confirmation number and we found it. She apologized for the inconvenience and advised my landlord was on the other line checking on the situation.
After we hung up, Kathy called back and advised she was sorry for the oversight and apologized advising she wasn’t even aware my water was turned off.
I’m not sure how something like this turned into such a hassle. I should have more rights as a citizen of Whitewater and being subjected to such poor treatment is completely unacceptable. I’m very dissatisfied with how Bluff Ridge LLC/​Eastward LLC handled the situation and am disappointed in the misinformation there seems to be with regard to who is in charge of shutting off my water.
Kevin in particular from Bluff Ridge LLC/​Eastward LLC was extremely rude and vulgar in his treatment toward me.