Preferred Floors of Whitestone

My wife is very happy with her new carpet. Thanks guys.

I recently needed to buy new carpeting for a rental property of mine in Queens.
I stopped into Preferred and met the manager Allen. I explained I needed carpet
that was good quality and wear well but did not want to spend a lot. He actually had
a very large selection of choices on display at 50% OFF retail. I picked from rolls and
rolls carpet on display in their large showroom and he had it flawlessly installed in a couple
of days. This was a great store that saved me a lot of money… I would highly recommend.

Great experience. Very professional customer service great. Happy with installers and carpet. Prices were also good

Horrible experience!!! Alan lied about delivery time of carpet knowing I needed it before my move into my new home. He was just looking to make a sale and will tell you what you want to hear. Was rude and unprofessional over the tel and put the blame on us. Shady place… steer clear from them and save yourself stress and aggravation. Way overpriced!!!

Horrible experience. Extremely over priced. Extremely disappointed with their customer service, specifically the manager Allen.
Assured me that I’d have the carpet by the date I needed it, wanted me to pay cash. After I gave him my deposit, I got a call the next day that my carpet wouldn’t be installed when I needed it. He refused to compensate me in any way for my inconvenience and got very nasty.
He’s a sleazy salesman who doesn’t care about his customers. Save your money and save yourself a lot of aggrivation, DO NOT order anything from Preferred Floors.
I definitely Preferred using Lowes for my carpet!

Used them a few times. Never a problem. I like to use the local stores. However this last time. Nothing but aggravation. We gave room measurement. Picked out a remnant. He insisted it would fit. Ok. They come to install. And installer says we are short. And it’s our fault. Gave wrong measurement. Room was exactly what we said! So now we need another carpet. Only thing he has in the color we want is commercial carpet. We agreed since we are pressed for time. They seamed the carpet in an L shape which left the seam in a horrible spot. And to boot they seamed carpet really really bad. So obvious where seams are. I would never ever recommend them to anyone. Horrible installation. Oh and one of the installers was so mad that he said. I don’t need this aggravation. I think I’m going back to my country. Really? Go back!!!

This is the third time I have bought carpet from Preferred Floors. I have had decent experiences with them, so went back.
I also dealt with Alan, who basically let us loose in the store and was unavailable for questions. He also does not communicate effectively. My complaint at this point is not keeping me informed about the installation time, after I called every 2 hours since 10 AM. He says he’ll call back and doesn’t. Then they give untrue info, like they’re loading the truck and should be here in a half hour, say they leave voicemail with the installers, having a busy day. You name it. WORK WITH ME, GUYS!!! Truthful info is all we want! What’s so hard about that?
Installers finally came at 4PM. They verified that they came straight from Manhattan, so Alan and his associate, Florence, have not been telling the truth at all. These installers were working on laying the carpets for over 4 hours. I have no complaint with the quality of the installation, or the carpet itself. However dealing with the people at the storefront is another matter.
My advice would be to keep yourselves informed, make sure you get the answers you need. Get an installation appointment for first thing in the morning, ’cause these guys are poor on the customer service.