Jem Appliance & Electronics

Worst customer service ever. I needed a GE unit for my condo to replace an older model. My salesperson was Jim, who I believe might have been the owner too? He placed the order for me and then sent me an email telling me that it wouldn’t be delivered until after the July 4^th holiday. Then he called me the next day, telling me it was ready. So, due to that miscommunication, I had to scramble almost $ 1200 together for it to be delivered. It worked for about a week and then the 30 AMP cord blew. I called Jim, who didn’t remember me from a hole in the wall, and he had to search for my invoice (I’m in sales – if someone gave me $ 1200 less than a month ago, you bet I’d remember them. I mean, how many GE units does this guy sell? Can’t be that many.). He told me that I would have to call GE directly. I told him that I had tested the cord with my super and that was definitely the issue. He said I still had to call GE. I asked if I could have a replacement in the meantime. He acted like I was an idiot for asking. (If one of my customer’s device’s cords blew, I would give them a loaner until I could get them a new one, but I guess that’s some level of customer service that this place just doesn’t offer). I had to take time out of my day to call GE, who then said they could send me a tech in a week. The tech came today, a week later, and confirmed it was the cord. He now has to mail me a new one. It is the hottest day since 2011, this store has $ 1200 of my money and I have no AC that works. Oh well, if you want that experience, then definitely shop here. I emailed Jim and told him I was unhappy and here was his response: «You are venting at the wrong person. We do not manufacture the products. GE protocol must have a service call for any defective product, Jim.». Wow. Not an «I’m sorry that you purchased a product from my store that was defective» or anything like that. I understand that he is not the manufacturer but I’m pretty sure he made at least something as the GE authorized dealer? Anyway, thanks for nothing Jem Appliances. Worst store ever.