Limos

Purchased a kgb deal for Limo Inc. I was traveling 1 week later and would need a pick up from the airport early in the morning. I was willing to overlook the full voicemail and unreturned calls making it 3 days to confirm my reservation for yesterday. After all, I was booking for a pickup one week from purchase. I received a voicemail a couple days before my travel asking me to call back and confirm reservation. However, there was no answer that day, but I finally got the next. The dispatcher couldn’t seem to find my reservation, but took all my information and said a car would be waiting for me at the next morning. When I arrived at the airport, there was no car to be found, so upon calling I was told to to wait 15 minutes. It was actually 30 minutes. Therefore I was pickup 45 minutes AFTER my scheduled time. I had cash to pay the $ 4 surcharge per voucher condition and tip. However, a notice was posted inside the vehicle that I would be charged a TWENTY DOLLAR surchage
for tax, tolls, and gas.. This was a total scam and rip-​off. If the supposed $ 75 voucher value didn’t cover tax, tolls, and gas, it should have been stated on the voucher. Per their own website, the charge from the airport to my city would have been $ 60 including fuel charge, so even though I wouldn’t use the full value of the kgb deal, it was still suppose to be a cost savings. However, now I’ve basically paid the full price and had horrible service to boot.
STAY AWAY FROM THIS COMPANY!!!

This was by far the WORST car service I have ever used. If you come across them, run as fast as possible. They were supposed to pick us up at 10:30 pm and did not show up until after midnight without even a courtesy call. When we finally called wondering where they were, they told us this is how car services work, that they can’t guarantee what time they could pick us up. Whats the point of making a reservation then? When we told them we had been waiting an hour and a half, we were told it is our fault and we shouldn’t have left the house we were at.
They had great rates, quoted me for a limo, but showed up in a town car. Luckily it was just two of us, but either way, they are terrible and I would suggest NEVER using them. I know I won’t and I feel sorry for you if you do. Keep your fingers crossed that they actually show up on time.