LensCrafters

I don’t live anywhere near this Lenscrafters but started going here about six years ago when my daughters were on a dance team in Naperville. I have monovision, one lens for far, one for reading. I had been to a few different places and figured I couldn’t do the monovision anymore, but Dr. DeYoung nailed it. Also, very accommodating when I lose a lens and mail them to me at no extra charge. Highly recommend.

Best eye exam I ever experienced. The staff is professional and friendly. The doctor was very personable and made me feel comfortable. I was in and out in no time with a thorough state of the art eye exam. I will be coming back and I highly recommend this location!

Where to even begin?
We were having a seemingly promising experience at the Wheaton Lenscrafters when
one female associate was assisting us. We were trying on new frames and making some decisions. It was a bit overwhelming with all the different choices plus the multiple promotions they had going on. With the help of a good associate, it could have been just fine.
Unfortunately, a family came in and quickly occupied our sales associate, leaving us to someone else. This girl never mentioned her name, unfortunately. She made us feel extremely rushed and seriously offered little-​no service or assistance, only telling us to let her know when we were ready. She made us feel pressured to make a decision quickly.
In the meantime, a new customer came into the store to pick up her glasses and a third associate couldn’t locate the glasses. At this point, we were sitting at a desk with associate 2 checking us out. I’ll come back to this. But associate 3 even came up to our associate while we were sitting right there and began complaining about the customer and the experience. Seriously? Do you see that we’re right here?
Additionally, the associate at the desk behind me was checking out another couple and asked if the woman wanted polarized lenses, and when the woman inquired further to understand what they were the associate didn’t know. The husband chimed in that he believed they put a rainbow-​look to smart phones, and I turned around to explain my experience has proven that polarized lenses make it difficult to see touch-​screen devices. The sales girl looked neither interested nor caring about this, just wanted to get moving with the sale.
Back to our experience, then our associate grabbed the glasses we decided on, went into the back, and came right back out to our desk, handed them to us, and then asked for almost $ 200 of payment. No «How do these fit?,» «Let me make sure these fit you well,» etc.
There was NO customer service provided, no assistance in making a decision of what is going to be on your face every day for at least the next year, if not longer, and no patience.
Believe it or not, things got worse. Right after we paid, I noticed the glasses were DENTED on both sides. I was furious. We paid almost $ 200 for dented glasses? After visiting the St. Charles store, the sales associate there told me that these frames were dented because the associate at the Wheaton store used the wrong tool to adjust the glasses, leaving big dents in both sides. Seriously? Do they train these employees?
I called Lenscrafters in St. Charles, which is actually closer to us and they took care of everything. Please see the review I left there, and do yourself a favor and go there instead. Don’t waste your time in Wheaton.
Additionally, eyecare is important. You aren’t selling me a t-​shirt or a cheap purse. You are selling me something that I DEPEND upon. That my day-​to-​day life and safety DEPEND upon. We were relying on this store to provide us with the assistance of our vision needs. This could affect everything in our lives. And I can’t believe a store would be so completely careless about something this crucial to every day life.

When I walked in, there was a lady who asked me if I needed help with anything. As I was looking, she offered even more information (ie, we can take pictures of you in the frames, etc) and I thought she was really nice. When I was finally ready to make the purchase, I sat down with her. From that moment until the end of my visit, she was extremely stuck up and rude. She gave me one word responses, did not try to small talk, did not look up at me, and did not smile. I said some things that I thought were funny to try to break the ice and got no reaction. Also, she kept pushing me to get extras and I said no about 3 or 4 times. No means no, lady! I thought it was weird… she was nice and friendly until I wanted to do business with her? I didn’t catch her name (nor did she catch mine (there would be better customer service if she remembered my name from my insurance/​transaction and if she told me her name) but she has long brown wavy hair. Avoid her when walking in!

My husband went to this store to get his eye exam and to re-​order his contact lenses for another year supply. Was a pretty quick turn around. He got a confirmation that everything will be delivered to his house within a week or so. So in a week, there is no update on the order over his email — no shipping confirmation or a tracking # was sent to him.
Essentially they never placed the order for his contacts and he ran out of his last week’s supply. He had to call 3 times to make sure they actually placed his order finally. And ²⁄₃ times they had ‘system problems’ and didn’t place his order.
What a waste of your time and complete oversight. How can you not place an order for a customer that walked in and then spend 30 minutes convincing him that he should’ve received a a confirmation email and to check your email again.
Go to Walmart in Glen Ellyn — cheaper and the people who work there actually care and you don’t have to go through the pain of placing your order 3 times.

Nice people. Typical LensCrafters, overly pricey like everyone in their industry, and you can’t get a good answer around the advertised 1-​hour turnaround, even when you tell them up front you need a strong script and high index lenses. I wish they didn’t just give you the stock answer when you asked.
Other than that, absolutely no complaints. Like I said, nice, friendly staff. Got in and out fast. Very happy that they got my replacement glasses in Friday afternoon, after a Sunday opening-​time appointment, in time for my upcoming out-​of-​town work travel. Would have been in a seriously awkward spot without the new pair.
Updated to 4 stars because my initial prescription was off, but the correction process was pretty painless, and that inspires confidence. Also, the quality of the $ 500 Lenscrafter product side-​by-​side a cheap $ 100ish pair I bought online in the meanwhile definitely stands out. Is it worth $ 500? Probably not, but I’m not afraid of the bridge snapping in a light breeze either.

Everyone is really nice and really accommodating. I went to Pearle Vision on Roosevelt prior just to check it out. The two places are night and day when it comes to customer service and variety of glasses. Lenscrafters is 100x better.

The people who work here are super friendly. But, every time I come in the wait times are terrible. I’ve tried weekday mornings, weekends, evenings… I always have to wait for 15+ minutes for most services. Even contacting them via the phone is the same, getting transferred around and being on hold for minutes. I understand that it’s a busy chain, but it would be nice if the service were a little quicker.

This was the first time I’ve been to this location, and the first time I’ve used my vision insurance. I felt the front office/​retail staff was very helpful in explaining what my benefits would cover, and how to best use them. I’ve been wearing contacts and glasses for over 20 years, so I know there are tests that aren’t necessary, and aren’t covered under insurance. I felt that the doctor made my visit awkward… He must have mentioned four times how he could «be sued» if I didn’t get this test or that test, or of I continued to wear this or that type of contact. It was really uncomfortable, mostly because I didn’t get the sense that he was at all concerned about my eye health, but paranoid that I might be litigious. He also repeatedly mentioned how he could be sued in lieu of an actual explanation to why the tests were needed. My review is 4 stars for the front office experience and 2 for the awkward exam.

Everyone was very friendly and helpful they do their best to help get you a deal.

Dr. DeYoung was fantastic! I’ve been wearing glasses for 18 years and I haven’t had a doctor that made extra sure I was getting what I needed/​wanted out of my glasses and contacts. He took his time asking me questions of my concerns and to answer any of my questions I had. Everyone I encountered was professional, made me feel comfortable and did not push me into getting anything that I didn’t want. Since my eyes are super «difficult,» I had to get special order contacts and lenses which I will get in about a week, so I can’t say how they are.
Definitely go to this place and ask for Dr. DeYoung, I’m sure you won’t regret it!

Went here with my husband for an eye exam.
Great service and friendly doctors.
I was really impressed by the overall level of professionalism –since both myself and my husband own small businesses we can be really critical of customer service but we found nothing to be lacking .
We will definitely be back next year

Excellent customer service at this location! Light years above and beyond the location at Fox Valley Mall!
I have a difficult face to fit frames, and I need both regular prescription glasses and prescription sunglasses. The employees and management have been very patient with me on multiple occasions, and very helpful!
This location also deals with higher end frames. I’ve learned the hard way that if you want quality frames that are going to last, especially if you are hard on them, frames made in Italy are the way to go. That often means you’re going to want designer, not just name brand. And you’re going to be paying more for the quality. However, LensCrafters often has deals on lenses — and Wheaton has a lower retail tax rate.

Too long of a wait for an appointment to begin and to be carried out. There were lots of people milling around that looked like they worked there and one woman at the front desk frantically searching for someone’s glasses and it took nearly 10 minutes to get my paperwork handed in then another 10 while I waited to go to an exam room. That part was quick and easy and I did like that the same person who did the pre-​exam did it the last time I went. After, I waited at least 15 more minutes to be seen by the actual doctor. That exam, once it began, also went quickly enough. However, by that time, I had eaten up almost 2 hours of my, uh, one hour of lunch, and that was an issue for me. I ended up not having time to get any frames, and went to a discount place that takes outside prescriptions where I got two pairs of glasses without using my vision benefits for about as much as I paid for my current frames and half a lens. Granted, I have to wait a week for those to come in but since LC never seems to have my lenses in stock, I’ve had to wait each of the last three years for my glasses to come in, anyway. So I may be back. I am not sure at this point as I have never had this appointment take so long before, and obviously cost is an issue, as well. The store is clean and the associates are friendly enough and I do like the other shops in the little tucked away circle that this LC is located in.

I have mixed feeling about this place. The staff is friendly but overly pushy. I don’t think we will be back in the future, it’s ify I think I’ll just stick with getting glasses at my eye doctors office they are about the same price… I thought Lens Crafter’s would be cheaper, def. not. We purchased two pairs of glasses right before the new year — had to deplete that FSA money… and I was due for a new prescription anyways.
Please note we did not have our eye exam here. I have been going to a place since I was a kid that I feel very comfortable at. So we brought our prescriptions with us.
My husbands glasses — well they were incorrectly made. We took them back and they were slightly off in his line of vision causing him headaches. Since we are driving in from the city — it’s kind of a pain in the ass — but it needed to be done. The did help him — but it wasn’t until we were able to get the help from the general manager that we really got anywhere. She actually checked the measurements. Everyone else gave us some line about getting used to the fit of the glasses, or getting used to the lenses. When they were fixed — they were not ready when promised — we wanted them done right so we just went back the next day and he know has had no further problems.
One thing that really pissed my husband off was our original sales lady ordered the more expensive coating without even asking. She was also very pushy… I know it’s pry. part of their sales technique to reinforce how «great you look» but truly… her opinion I don’t take into consideration and it’s like my husband had me, we didn’t need to 2 cents over and over again… she even went as far as to call over other sales associates to tell us how great we looked. She also was overly dramatic about how good our insurance was, asking where he works and what he does… just kinda seemed off to me. It’s like we are going to purchase, calm down a bit. When we did purchase she really pushed some warranty plan — that we shot down each time — give it up we don’t want it move on.
My glasses I was unhappy with and returned for another pair. I’m still not thrilled with the glasses — I have this suspicion they are not totally correct… but it’s just to far to go back again, it sucks up too much time and plan to get new glasses again this year so not totally worried about it.

Had this been my first visit of the year it would have been a two or three, but thank-​goodness I toughed it out.
I’ve come here for the past two years for my vision needs (prescription glasses, prescription sunglasses, toric contacts, and two eye exams). Last year, service was pretty good and I was very pleased with both the selection and the service I received. This year, my first trip fell on a weekday evening. Service time and attention was poor. No one addressed my presence for 10+ minutes, after getting some attention I was asked to wait, and another customer who walked in was assisted first (since another attendant walked out from the back and saw them first). I was a few minutes from walking out, but once I got service, it was good. My second visit (for contacts) was great, the sales rep/​assistant was attentive, squeezed me into the schedule on short notice and was very personable. The doctor was also good and explained the need for toric contacts very well.
Overall, spotty service sometimes, but once you get it, it’s great. I may avoid weekday evenings since I think they might be a bit short staffed.

I changed insurances and apparently this one sucks more– which means my fancy-​schmancy ophthalmologists are no longer covered. I wasn’t willing to fork out the $ 150+ just for an exam since I already knew my vision was ²⁰⁄₁₅ post Lasik. I didn’t need a prescription and I didn’t want to pay a lot.
Therefore, Lenscrafters did the job. I called and had some options. First, I made an appointment. Though they take walk-​ins, I waited at least 20 minutes WITH an appointment, so I wouldn’t count on that if I were you. Second, they offer 3 exams: Comprehensive including dilation and pictures of the back of the eye was around $ 100, Annual exam with dilation but no photos was around $ 69, and Annual exam without dilation was around $ 45. I can’t remember exactly the prices, but that was around the ballpark. Being preggers, I can’t be dilated anyway, so I opted for the cheapest. On top of that, they took off about $ 15 for having a AAA card. Sweet!
Make sure they check if your insurance covers more or your AAA card does. Since I had no dilation, AAA covered less. If I had been dilated, my insurance would’ve covered more. Go figure.
The doctor I visited was great and he seemed quite knowledgeable. Can’t speak for glasses/​contact wearers, but my experience was good enough that I plan to return for my next Annual. I’ll even fork out the big bucks for the photos and dilation next time.

Dr. DeYoung is great. So nice and does excellent work. They take the time they need to do the job properly. They have excellent equipment including high end cornea x-​rays. That xray found a problem that other doctors would not have seen (never have before).
Highly recommend.
Price range varies because you often include the varying price of glasses.
If you are going on a weekend, it would be best to call for an apt.

Okay, I went here after putting off my eye exam for about 5 years, and I was pleased. The doctor who examined my eyes, Dr. Uhlir, was sooooo nice. He answered all of my questions, even the goofy ones I asked that didn’t really pertain to my exam. He even helped me get my contacts in and out of my eyes when I had trouble. Lots of trouble. He was about as patient and great as a doctor can get.
The store manager, Shinto was really nice and helpful, as were all the other employees. Lenscrafters is a bit pricey, as far as glasses go, but it was totally worth it. I would recommend that location to anyone, and will definitely go back.