Jewel-Osco

Shop here at least once a week. Store seems clean, never picked over. Large selection of almost everything. Avoid Friday and Sunday evenings (very crowded)

I just had a surreal experience with check out woman 153, Pat S. i have never been so degraded in my life! i will NEVER step into a jewel store again after shopping jewel for almost 30 years!
I had the misfortune of being a victim of a horrific car accident some years ago. After losing everything due to the 8+ surgeries to put my body back together, I had to finally go on the link card for groceries. I am not proud of it but, cannot buy food without it.
Tonite, I went for a few things at jewel. The link card has the same appearance as a credit card. After showing Pat S. the card she said loudly while looking at it, «what’s that». She knew what it was. She made me repeat 3xs that it was a link card, each time louder than the time before, while rolling her eyes at the mind behind me and smirking. Finally, I said, «Do you take this?» Her answer; again looking at the man behind me, «Well, I NEVER would but I guess jewel has to!» Then when i swiped the card, she said as loud as she could & really sarcastically, «It says O balance! It says its illegal!» I could not believe it and swiped it again to which she repeated the information, rolling her eyes and talking to the man behind me! I was so humiliated that i pulled out me credit card and paid. After I got into my car, I looked at the receipt. It said that I had a balance of $ 90.47 — the $ 8 of groceries I bought leaving me $ 82.47! It said nothing about a 0 food balance or that it was illegal for me to use the card.
The behavior of this older woman was sick! Who was she to judge & ostrasize me? She didn’t know me at all or why I had that card. Who did she think she was to judge me?!
Pat S. should be fired. She should not be working with the public at all. I will tell the manager how inappropriate her behavior is and demand an apology along with a dismissal. I doubt either will happen.
i will NEVER shop at Jewel again & am withdrawing my perscriptions from Osco after 30 years.
I hope one day Pat S suffers a life changing event. Maybe then she will see she is no better than anyone else and has probably been less a person for most of her life.

for price, service and honest advertising this place doesn’t deserve one star.
I can go to a very nice seafood dinner with champagne instead of shopping here. wine, champagne and liquor prices are the worst anything they advertise you have to buy six to get the deal. there is no one to help you if you need anything and nobody wants to help. Next time I will go to dinner instead of making it. mariano’s two blocks away has superior service and quality. if you’re looking for a better price Caputo’s on Gary or main blows this place apart and there is someone in every aisle available to help you. Just about any other place has a better selection and prices for wine. most definitely all other places have better variety of food to go or ready to be served food. in this very competitive market they better learn quickly how to take care of your customers. We want quality food, good service, proper attitude and get me in and out quickly. If you guys want to stay in business amateur ours is over.

My wife went into the store to order a birthday cake. Jewel’s website had several cake designs that we liked and she wanted a basketball cake.
But she was told they ONLY do balloons designs in boy or girl colors, that’s it. The baker couldn’t care, took very little info and scribbled down on a piece of scrap paper what we wanted written on the cake. We weren’t even given a receipt to claim the cake later.
She was so disgusted with the customer service at Jewel, she went to Mariano’s and ordered a cake there. They covered everything, showed genuine interest and even gave her a receipt with all of the details of the cake she wanted.
To top it off when she got home and she called Jewel to cancel the order. The bakery hung up on her and when I called back they couldn’t even find the order!
Jewel’s bakery has bored employees doing a lackluster job while refusing to do cake designs that Jewel advertises on it’s website. They can’t even keep track of their orders. I wonder how often they’ve had to quickly decorate a cake when the order was lost?
This by far the poorest customer service we’ve seen among the local grocery stores. With all of the new competition in the area, I can see Jewel going the way of Dominick’s. There’s NOTHING making them stand out as the place to go grocery shopping.

Jewel is currently remodeling the store in efforts to keep up with new grocery stores in the area. However in the midst of this they are losing focus on the quality of their food. We really have to look through the produce to find quality products and several times recently have had to toss items after a day. So we try not to buy our produce here if we can help it.
However jewel has amazing cake I wish I had more occasions to eat it. It’s way better than the other grocery store cakes! Also they have great product called take and bake bread in the bakery as well.
They are always running specials and have a large variety of products in the aisles. And we really like how they are adding more organic items as well.
However recently they seem to be skimping on the number of employees who are working so the shelves aren’t stocked and the check out lines take for ever! In the past they would always ask if you needed help to your car but recently stopped this as well. I rarely took them up on this but it was just a nice touch when they asked.

This is one of my least favorite Jewel Stores. It’s my fault that I stopped here, I should know better. It was a «convenience» stop. Normally when I’m headed home from an appointment in Naperville, I’ll stop at one of the Jewels’s there (They are All OK) and avoid this one.
The prices here actually seem higher than other Jewels (I like the one on Main and Geneva in Wheaton) and it seems that their stock people (management?) just don’t keep up well. This store always seems to be out of what I”m looking for, and really… what’s the point? If I’m here it’s because Mariano’s, Trader Joe’s, Valli Produce or Whole Foods doesn’t carry what I want.
I miss the big olé’ Dominick’s across the street. would love to see it become a store to put some fear back into this Jewel.
There is often a nasty parking lot bottleneck at the Naperville Rd entrance and unless you want to enter and exit on Butterfield Rd… there aren’t many other choices. It’s pretty much always treacherous because of the shoppers and the tight car space along the front of the store
This store frustrates me, and since I love grocery shopping I need to remember to STAY AWAY from it.

Good selection and 24 – 7 is a plus. The negatives are the horrible parking lot and staff. The parking lot for the Glen Ellyn Jewel is bad, but this is worse. More congested, but less dangerous I guess because the spaces are better. But the staff is really unfriendly here. Dominik’s in Glen Ellyn and Whole Foods has way better staff.

Pretty standard Jewel. I usually stop on my way to work for fruit or on my way home for veggies for dinner. It’s clean and well-​stocked for the most part. Not sure if I am used to my own Jewel but I am almost always confused by the layout and I have a hard time finding stuff. Nice organic foods section, though, including some random yogurt brands that my regular Jewel doesn’t have.

Really clean Jewel. Really nice bathrooms. Stopped here multiple times while working to take a leak and it is always clean!
While working undercover, I tried to buy cigarettes and they didn’t sell to me! Hooray for doing your job!

I believe I have shopped for the last time at this store. It is hard to find anyone to help, the lines are way too long and the store seems to be in a constant state of unknown focus. There a few good things about the store but the bad out weighs the good. Add to that the construction jungle to get to the store and it just isn’t worth it.

I love this Jewel. I’m a Wheaton native and it’s always clean, the staff is very friendly, and they have most of my favorite stuff.
As for the prices, they go up and down just like any other grocery store. Everybody knows that prices overall are cheaper at Target, Walmart (if you can stomach it), and the like. You don’t buy EVERYTHING at Jewel; you buy what’s on SALE at Jewel. And you use the coupons that print out at the end of your order. They’re awesome; sometimes $ 5 off your next purchase, sometimes 5%, sometimes more. You just have to be a savvy shopper.

I don’t really shop here very often, but I wanted to review it for the floral department.
Joyce in floral is a godsend. While I was planning my wedding, I found that my budget kept shrinking along with the economy, and someone suggested I check out Jewel for flowers. It was one of the best things I did for the wedding. I got my bouquet and my husband’s boutonnière at a fantastic price. Joyce was great to work with and knew exactly what I wanted. She line-​itemed everything and explained it to me, and even rushed to finish the bouquet when my sister went over way too early to pick it up. The finished product was beautiful and exactly what I wanted.
Regardless of whatever is going on with the rest of the store, Joyce in floral is a gem.

TAX EXEMPTION NIGHTMARE I have never had any issues with the staff at jewel — but if you or your organization is tax exempt BEWARE — just go across the street to the dominicks food store —. I work at a local club nearby and we often need to run out and pick up last minute items in a rush. Well –when you get your items to the register, you can pay — then you can lug all your items back behind the checkout again and wait in another line at the customer service desk where the people that dont work the desk during normal busines hours will wonder why you are there. Well, you are there beause at Jewel you must wait to sign a paper log book for tax exempt customers — you will also have to take out your letter and write in the E# yourself — then show your receipt and log the amount too. At Dominicks, they will give you a card. All your info is stored in the card — one swipe at any register and you will be on your way. Poor Jewel in Danada :(

This is one of my least favorite Jewel stores. You say, «Aren’t they all the same?» No! This is the most expensive Jewel in Wheaton. It used to be the little Jewel on Willow, but that one is closed, so now this Jewel has the title.
This Jewel also has a sucky parking lot. The store is located almost on top of Naperville Road, so during busy shopping times, there can be a backup and you might have to wait through a few stoplights just to get into the parking lot. If it’s a busy time, there’s also a person directing traffic and let’s not forget the permanent cone-​like fixtures down the center of the lane so nobody makes a u-​turn.
The store itself is ok, but doesn’t seem as customer friendly as the store in north Wheaton. Their self checkout lanes are much smaller, so unless you have 10 items or less, you need to stand in line and wait for a cashier.
I always feel like this is the NO! Jewel. I’ve gotten lots of nos when asking if they have more merchandise because the shelf is empty, if they can split my deli order into two 1 pound bags instead of making it 2 pounds and many other things. I’ve avoided the bathroom here after our experiences with the other Jewel, so I can’t enlighten you on that.
Ironically enough, I used to live near this Jewel. Even then I really didn’t like it.