24/7 Flood Response

My hot water heater blew and these guys came out within an hour. Response time was great. Unfortunately when they left I had a second person come over who told me the padding was still very saturated. I had to pay someone else to finish the job.

I was very pleased with the professionalism and help I received from Scott, the young man who came to our house. I used limited service from the company, because the price was very high. But Scott, was so helpful with advice and he had a good work ethic. I could tell he was not lazy, but was fast and thorough and did not waste any time. If I ever need them again, I will ask for him personally.

Any company can respond when things are light, but the real test is when things are hectic. This company advertises «immediate response.» I left a voice message when my basement flooded two weeks ago. I know they must have been busy. Still, no return phone call by now. Tsk. tsk.

My husband and I were flooded during the huge rainstorms here in Aurora. ²⁴⁄₇ Flood Response was the 1^st company and come to check our damage out of 6 companies that we had our names on the list. They gave us peace of mind that we should not have too much, if any, water damage to our drywall and studs. They were very friendly and helpful.

I had a terrible flood through a sliding glass door in my house. It was such a stressful experience but I called ²⁴⁄₇ flood response and they were so helpful. They cleaned up the leak, contacted my insurance company and helped me to find a reconstruction company to help with all the damage. Everyone I dealt with from the phone staff, technicians and supervisors were so kind and helpful during a very stressful time! I would happily recommend this company to any of my friends or family. So pleased!

I can’t say enough about the amazing folks at ²⁴⁄₇ Flood Response! Two weeks ago, I turned on my faucet and noticed that the hot water was ice cold. Thinking the pilot light had gone out, I went in to my basement and was surprised to step on a very soggy squishy rug. There was a few inches of standing water in one part of the basement where the water heater had «ruptured.» The carpet on the other side of that wall was soaked! My heart sank. I called ²⁴⁄₇ Flood Response and spoke with Jodi, who was wonderful! They sent Adam over that morning and he was friendly, knowledgeable and efficient! All of his equipment was already on his truck, which was convenient and meant that I didn’t have to wait for a trip to the warehouse while the standing water was silently taunting me! He set up two large dehumidifiers and 3 fans, and came back to check the next day, decided it wasn’t drying fast enough and brought in 2 more fans. After 4 days, my basement was dry as a bone! I highly recommend them! Just wanted to say a big THANKS to Jodi, Adam, Jon, Jenna and Catherine and everyone at ²⁴⁄₇ Flood Response for taking good care of me!

I had the unfortunate situation that required the professional services of ²⁴⁄₇ Flood Response in February 2011. I walked downstairs to the basement one Sunday afternoon last month and came across a boatload of water surrounding my floor drain adjacent to my HVAC and water heater. A major cause for concern. My first instinct was to call the plumber, which I did. I contacted It’s Done Plumbing. The plumber quickly arrived and assessed the situation. With 5 minutes he found the source; a clogged floor drain strainer. The floor drain strainer had calcium and lime deposits built up around it. Once the strainer/​catch was pulled from the drain opening, any and every ounce of residual water drained. It was a big sigh of relief to know the source was located. The plumber was very knowledgable and informative. At this point, we took a look at the craw-​space below the subfloor and noticed random pools of water on the tarp covering the ground. Now we needed serious action. The plumber recommended a water extraction service, named ²⁴⁄₇ Flood Response. After the plumber left, I emailed ²⁴⁄₇. I received an email back saying that I need to call the main number and speak to the front desk. I immediately picked up the phone and called. I spoke with Jodi, who asked me a bunch of questions regrading the situation in my basement. She quickly got the ball rolling and indicated to me that a crew will be out to my home within the next two hours to assess the damage. A gentleman by the name of Adam R. arrived within two hours with his assistant. The crew spent a good 45 minutes to one hour inspecting the water damage above and below the subfloor. At this point I was still considering getting another opinion and quote. I quickly had to make a decision, considering the risks of delaying cleanup (water extraction). What sold me was Adam’s knowledge and professionalism and the fact that the cleanup can begin ASAP. This guy really knows his stuff. I later found out that he spent 12 years with the Dept. of Forestry as a wildland fire fighter. Talk about tough work! Adam convinced me to move forward with the cleanup. He and his assistant quickly got to work. Within two hours, the initial cleanup was complete, but that was just the beginning. ²⁴⁄₇ F.R. does’t just suck up puddles of water and move on. They work and work until the job is done to their satisfaction and criteria. This is what really impressed me. Once the water was extracted, the crew brought in the heavy duty arsenal of equipment, which they conveniently had stored in the back of their truck. A dehumidifier and thermal heaters were placed strategically to dry the «plywood» subfloor which had been completed saturated with water and wasn’t about to dry anytime in the near future. Once the equipment was placed, Adam began to make plans with me to assess the drying process the following day. Adam came back the next morning and reassessed the situation. The floor wasn’t drying as quickly as he would’ve liked it too. At this point, he explained to me that the equipment needed to remain for a few more days. A few days later Adam came back with another highly qualified tech and placed a plastic barrier to section off the wet area of the basement. This helped to keep the heat condensed in a small area. A few days later, Adam came back to check drying times in the wood subfloor. The floor was drying quicker, but still needed more time. Finally, 8 – 9 days later Adam arrived back at the home to retest. all was good! The wood floor was dry to his satisfaction. A job well done. At this point he dismantled the barrier and removed all equipment from the home. It was a long process to say the least, but the job was done and it was done right. ²⁴⁄₇ Flood Response knows what they’re doing. Bar none. If you have water damage or sewer backup damage, don’t go anywhere else. Call ²⁴⁄₇.