Stone Design Marble & Granite

This was our second time using Stone Design and we have also sent a few friends there that were also very happy. We worked with Chris who told us to go to Boston Granite Exchange in West Bridgewater and pick out the granite we wanted on a Saturday. He scheduled us for installation that following Friday. Crew of four guys showed up at the time promised and did an awesome job with the install. Chris was very responsive throughout the whole process via text. The granite looks great and the price was more than reasonable. Thanks again Chris!

I was originally pleased with the price and service that I received. Unfortunately I did not receive a backsplash for one section of the kitchen, after visiting stone design, and speaking with Chris on three different occasions over a year and a half, I was promised that the backsplash would be cut free of charge the next time that he was working with the same material. Each time I went back, or called to follow up he seemed to have no clue that he ever said he would supply me with the backsplash that was originally left off. Maybe he just has not gotten around to cutting the same stone yet… Hard to believe that after he told me it was one of his most popular countertops.
Pay a couple extra bucks to save yourself the headache and go somewhere else.

RUN — don’t walk — as quickly and as far away from this company as possible! On the other hand, if you enjoy finding out the day before your granite countertops are scheduled for installation (and after you have disconnected your gas stove and kitchen sink), that your countertops aren’t coming, then perhaps this is the company for you. I visited Stone Design Marble & Granite on June 3, 2014, to discuss installing new granite countertops in the kitchen. It was a very simple job — 2 pieces, one 31 inches x 25 inches, the second piece 112 inches x 25 inches, plus a surrounding 3-​inch backsplash. In the larger of the two pieces, we wanted an under mount sink, and cutouts for the faucet and a gas cooktop. I met with Chris, who had a real «can do» attitude (at least on this day). I was told that the template would be done on Thursday June 5. That morning, I received a call telling me that the person who does the template was out sick and they would come by the following Tuesday, June 10. The template was done on June 10 and on June 13 we picked the slab and agreed on an installation date of Tuesday July 1 between 10 and 11am.
Fast-​forward to today (June 30) — I called Stone Design Marble and Granite to confirm the appointment — spoke to Chris again — it was as if we had never spoken before. First, it took about 3 minutes to find my paperwork and/​or computer record. Not looking good. Second, when they returned to the phone, I was told the installation was scheduled for July 9. I replied, no, that was not correct (we have a home rented for vacation that week, so I know it would not have been scheduled then). I was told they would «look into it» and get back to me. An hour passed and there was still no word from them (this is a small company, not sure how many folks they need to look into it with). I called back and Chris tells me «that their saw broke and took 6 days to be repaired.» They pushed all of their appointments back several days. Unfortunately, the missed the seemingly important steps of letting their customers know that the installation dates had been pushed back. Apparently, when the shop was idle for six days, it occurred to no one at Stone Design Marble and Granite to inform customers that it could be a problem. (Parenthetically, what company in this day and age has the luxury of shutting their business for six days on account of equipment failure — they must have some significant margins built into their prices if they can live with that). Nor, I guess, did it occur that perhaps they could rent or find another piece of equipment that could help them meet their customers need during this downtime (heck, even the Globe and Herald used to help each other out when their newspaper presses broke down from time to time — in the days when people actually read newspapers… but I digress).
In any event, I explain to Chris that I have installers and plumbers lined up for July 1 and would like for him to see what he could do to make that date — perhaps even the afternoon could work for him. He said he would call back in 20 minutes. About 40 minutes later, he called back telling me that he could do it on July 3 in the afternoon — that was the soonest he could do it. The «can do» attitude displayed during the sale has disappeared! I asked him why he couldn’t do it on July 1 (the next day) and he told me the stone had to be cut. I said why couldn’t they cut it now — he just laughed — I’m still not sure what was so funny, but it was a serious question — perhaps their equipment still wasn’t working. He offered an apology but no discount or any other accommodation. Functionally, with the July 4 weekend, installing it on the afternoon of July 3 is essentially the same as the morning of July 8, as there would be no way to get the appliances delivered and installed over the weekend. So, in addition to screwing up our schedule, he also messed up the schedule of the installer who now has a 2 – 3 hour gap in his schedule that he is unlikely to fill and be paid for on less than a days notice, not to mention a plumber who also has time to fill. Our appliances sit at a warehouse taking up space waiting to be installed, which cannot happen until the countertops are done. Fortunately, we are doing work to put the home on the market, so the inconvenience is really related to not being able to list the home and hold an Open House on the days we intended to do — we will need to delay a couple of weeks to get another company to do the countertops — but for someone considering using this company for an existing remodeling job, I’d look elsewhere if you don’t want to be without the use of your kitchen for days or weeks. Also, if you value honesty and your time, look elsewhere as well. It’s not surprising they are not accredited by the BBB!

Incredible selection of marble and granite at «Rock Bottom» prices.
I purchased a slab of Black Galaxy for a small counter top. The cutting and polishing was perfect, and the price was more than reasonable. Will be using these guys again in the near future to revamp a bathroom vanity. Ask for Chris, he’s a great guy to work with and very knowledgeable in his trade.