Crate & Barrel

The experience was absolutely horrible! Of course, the part where I went into the store and placed an order for over $ 6,000.00 went very smoothly. Taking money from a trusting and naïve customer is always easy. I was explicit that my move in date was September 28 and that I didn’t want to move into an empty house. I received nothing but smiles and assurances. I was assured that my order would be in and that I could have it timed with my move in. I was also told that my coffee table would be in the following week. Not a big deal. What the sales associate failed to mention at the time of order was that delivery will be scheduled after the furniture arrives and that deliveries are only on Sunday… ONLY ON SUNDAYS?! I didn’t even get a call when the furniture did arrive. An email from me last week reminded them. So now, I’m moving in tomorrow, and I will have no furniture for another month. The earliest delivery is October 25… OCTOBER 25. One. more. month. Horrible customer service. Deceitful and horrendous.
What part of: September 28. Move in. Delivery. Timing. No empty house… didn’t make sense? The only dot that got connected here were the numbers before and after the decimal place in my total.
I ordered my bedroom furniture from Restoration Hardware after I order furniture from C&B and had everything delivered in 2 weeks. Thank God for them. Had I known then, everything would’ve been ordered from RH.
The C&B sales associate mentioned that if I had any other service questions to give them a call. I said I will never have a service question for Crate and Barrel.

This Crate and Barrel is quite large and it’s exterior is somewhat cool looking (it has modern architecture).
This one is just like all the other nearby Crate and Barrels (West Hartford, Providence, Westchester, etc.) except this one has a slightly higher percentage of snooty personnel. I never really got treated unfairly but the attitude they project is like they’re selling the Hope diamond. Which is funny because I can’t imagine the staff earning much more than minimum wage. I suppose it’s that lovely Westport snooty-​ness rubbing off on them. You’ll get an attitude even at a McDonalds in Westport. Westport is the pits.

I am so happy this store is in Westport. They have a lot of expensive items and a lot of very reasonably priced items as well. I found the staff to be friendly and helpful. Unfortunately it’s too tempting to go crazy in this store and buy too many things :)

Went shopping for patio furniture with my partner a few weeks ago. We planted ourselves on the Dune sofa, part of the Dune Collection of modern all weather wicker furniture. I’d been hunting online for the Dune Double Chaise, but it’s on back order. Figures. Anyway, so we made ourselves at home on the Dune sofa for a really long time. I might have drifted off. There were about a half dozen sales people on the floor, but that place is so chock full of simulated rooms, that we blended right in among the employees who were also kicking back for a few on other sofas.
After a really long wait, and then after being told the piece I wanted was backordered until Mid-​July, and after realizing we could basically move into the place and vanish into the décor, we decided to do just that – move in. I’d always wanted a big house, nothing too showy, but just really roomy so you’d never get bored, and I have to say after living at Crate & Barrel a few weeks, I think I’m in love with the place. We can sleep on a different bed every night, eat dinner at a different table every evening, and make ourselves fake cocktails at cocktail hour with the fake booze on the bar furniture. There’s even a lovely patio display where we can sunbathe and enjoy the fresh air. From our patio, we have a great view of the patio across the way, Kaia Café, where we sometimes go whenever we get tired of our place. Sometimes you can see Kaia Café employees bringing out trash, one empty carton at a time. The mindfulness of their trash removal is really impressive. Review to follow.
Now that we’ve settled in, we’re thinking of having a little get together with a 100 or so of our close friends, something casual to fit the timelessness and linear good looks of the décor. They have like five mixers on display in housewares, and plenty of Nepresso machines, so maybe we’ll do a brunch on one of the Weber Grills they sell. The greatest thing about our lives since we moved in to Crate & Barrel is the employees still don’t know we’re there, but now they clean up after us, so we don’t really care. Plus I don’t need that double chaise anymore, so I’m saving a bundle on furniture these days, not to mention rent and utilities. Stop by to say hello the next time you’re in the neighborhood.

Went here to pick out a new couch and NO one was in the mood to do their job. Not only did every sales person ignore me the few who I sought out told me they were helping another customer (which clearly they weren’t) or would try to pass me off to some one else who was also no help. I will never go back to this store.

yah, its a c&b in westport. just what you would expect from it. nice furniture and tabletop, staff was pretty friendly. got some stuff on sale.

So glad this store has come to Westport! Whether or not I know exactly what I’m looking for, I always seem to find just the right item or gift. Fun seasonal stuff too, including great holiday gifts and stocking stuffers. Great products, great prices, ’nuff said.

I enjoy a trip to a nice home goods and cookery store, and I love visiting the Crate & Barrel in Westport.
Throwing aside the fact that this particular Crate & Barrel is located on a nicely maintained strip of road in upper-​crusty Westport (have you gotten a load of the Starbucks that’s down the street?), a pleasant shopping experience is made even more so by the friendly layout of the store. Yes, certain things here are expensive — why they charge $ 16 for a lemon zester is beyond me — but you can pick up a number of items that will make any cooking experience easier. From glass baking dishes to salad spinners to flatware, Crate & Barrel will succeed in bringing out the cook in you. They even boast a small selection of cookbooks. I purchased a Giada DeLaurentiis cookbook here once, and it has served me well ever since.
The second floor of this particular Crate & Barrel sells furniture, and while I’m not a big fan of their offerings — I think you can get nicer stuff elsewhere — it’s worth a look if you’re in the market for home décor. All in all, this is a great Crate & Barrel, and I go to Westport simply to visit it.