Megacycle Weston

This shop carries many top tier bikes brands, upon which I was looking at purchasing either a Specialized or my personal favorite, Cannondale.
I visited their shop with two buddies of mine and we probably walked around Megacycle for about 10 – 15 minutes before finally asking one of their employees about some of their bikes. I’m really high on customer service, and honestly this placed failed to deliver anything close to just that. The young guy that I was working with paid more attention to his phone than anything else. When it came to asking questions and comparing the different tiers/​pricing of bikes, the guy «helping» us was more concerned about playing with his phone and only gave flat/​lazy answers. If someone is looking to purchase a product from you, shouldn’t you be more enthused towards at least assisting them?
Bear in mind, my buddies and I are experienced riders and had a general idea of what to look for in buying a new bike; it was just a matter of meeting professional services/​salesmanship from a shop to purchase from. The guy was still on his phone, while I re-​racked one of the bikes. Not long after, we left him to his «work», scoped out a few more bikes on our own, and left the shop with the intent of not coming back.

I wish I had read these reviews before ever walking into this shop. Someone else hit it on the head when they said that this shop is very elitist and treat novice riders with disdain. I’ve been riding for 3 years, first on a hybrid and now a road bike, and have completed a century ride, but am certainly no pro athlete. They do ignore you if you aren’t an elite rider — aren’t even friendly and act like you are wasting their time. But even worse, they have done a terrible rush job of fixing my bike twice now. This week, my chain came off the gears and I couldn’t fix it. It thought I would give these guys a chance because it should be a simple fix, but they didn’t even take it off my bike rack! Just supposedly put the chain back into place with his hand and sent me off! Well, when I got back home, it still was not ridable! I will never go back to this shop.

Been going to MegaCycle since 1994. The owner Cy is very nice guy and he has knowledgeable and helpful staff ready to get you riding. They have a big selection of cruisers, mountain bikes and road bikes. Plenty of accessories too. Ive purchased a Specialized Epic Comp Carbon mountain bike, a couple of Electra cruisers and a Specialized Venge S-​Works. I continue to take my bikes for tune-​ups and repairs to the shop… the tune-​up is about $ 60 but totally worth it l– my bikes always come out looking brand new after the tune up.

If you are looking for a good selection of bicycles at reasonable prices, you may want to look at this shop. However, if you are someone who is a novice to the sport, or looking for advice on how to improve your technique or riding experience, then go elsewhere. The staff, although seemingly knowledgeable, have an elitist attitude and show significant disdain for novice athletes. The only reason for the second star is the extensive selection of bikes. There are much better shops, with much friendlier environments. Not worth the effort. Go elsewhere.

Went in there and were surprised at the selection of bikes they had in stock. They had bikes from the $ 200 range all the way to the $ 9000 range. The sales person was quite friendly, non salesy and took the time to explain the difference between the bikes we were looking into buying. He adjusted the test bikes so that we could test drive the bikes, again not once was he pushy nor seemed annoyed at our questions/​indecision as to which one we should buy let alone if were going to even buy.

Not as customer friendly as before.
Megacycle used to be my go to bike shop before they relocated to this new store front a couple years ago. Since then the customer service has gone down hill. The staff just does not have that friendly demeanor that was present in the old location.
I have visited several times in the past few months to check out the new bikes. In all those trips I can sadly say I walked in, spent fifteen to thirty minutes looking at bikes and walked out without once being spoken to. Not a «hello, how you doing» or a «is there any questions I can answer» or even «you looking for a bike». The two or three employees in the store each time seemed too busy with themselves to acknowledge me.
This was very disappointing and has left me with doubts about buying a bike here. This is too bad also, because they do have a good selection of upper end bikes.
I will continue to stop in every couple months to check out the bikes. Hopefully things change before I’m ready to purchase my next bike. As for now I have to say that I use another shop for all my biking needs and maintenance. It’s quite a bit farther away from home but there is a lot to be said for customer service.
Until things change. Cheers

These guys are the best. Danny and Simon will get you an amazing bike at an amazing price. The techs there are some of the most knowledgeable and nicest guys around. This is now my 3^rd Specialized from them and I will continue going back when it’s time to upgrade!

To make it plain and simple, they are honestly no help whatsoever. I purchased a bike from there and they are all about upselling instead of working with you to stick to a frame an build it. Another reason I rate it one star because they have not repaired my bicycle correctly twice. I have made one too many far trips for this place to half a** my bike. Last but not least they are not friendly at all they may seem kind but it’s not genuine at all. They only see the money in your pocket. I do not recommend this place at all.

Just picked up my special order Specialized flat bar road bike from here and could not be happier! The sales staff was attentive to my 1,582 questions and I even had the chance to chat with the friendly mechanic. I’m a newbie and they made the experience very easy. A few of my friends who have seen my bike want to get one themselves. I’ll be telling them to head right on over to Mega Cycles!

Been into this shop several times within the last few months and yesterday was probably my last. Went with a friend who was interested in purchasing an entry level carbon road bike. The associate practically insulted him when he stated he’d started off with an aluminum bike just to test out the sport. The guy went as far as saying that if he has to ride an aluminum he wont ride at all… that its stupid to invest in one and that they rather not even sell them.
When asked his thoughts on cervelo he dogged them which I thought was pretty crummy. I’d always heard great things about the brand and just because the shop doesn’t carry it doesn’t mean you cant give a fair assessment.
The associate of course also tried upselling. The budget was 2500 to 3k and he kept saying how the more expensive model would be much better. All in all it was not a pleasant experience. My friend left feeling disappointed and put down… the service was not what we expected and neither were the subtle insults.

I got a bike on Megacycle 3 months ago and it was my first bike in 30 or something years. I was very concern about what model would be good for me, but they let me try every bike I liked behind the shop. They gave lots of tips about what to buy, what size and the considerations I have about it. I’m super «chubby» and since I got my Specialized I already lost 14 pounds. I was so happy with them that I went back 3 weeks ago and got a second bike; this time for my wife.
Thank you for everything guys!

We went to the store twice. The first time looking for a trek madone road bike. We were basically ignored and had to ask for help and even then no one came over. We walked away and ended up buying my bike at the trek store in sunrise spending $ 2500). We received fantastic service there. We decided to try again to buy shoes because their prices are reasonable and again had to ask for help. He did not ask what we were looking for but basically threw down a couple of his basic pairs. (His words) and walked away. This really irritated us so we walked out while the guy just stood at the register and watched us walk away without saying a word. (Mind you there was NO customer with him. My husband was mad and walked back in to tell him that we didn’t appreciate the lack of service. His excuse was that there were only 2 of them. Yet there were no other customers. Will not return ever again. Ended up at pro tech bicycle shop who did not have road shoes but absolutely tried to help and definitely recommend if you’re looking for mountain bikes.

I disagree with the above comment. This shop is great and has friendly staff. I bought my first entry level road bike with them $ 2k and I got a full fitting and great deal on accessories went back and now have a $ 6k venge. Highly recommended

Knowledgeable and friendly staff veryy willing to help you with questions or choosing a bike or accessories. Came here looking for a specific bike and ended up fining something I loved even more. Even left my fixie goldie loxx for a tune up! They work pretty fast too. Safe to say I’ll be a return customer for as long as I ride. If you’re into bike swing by you won’t regret it! Prices are beyond reasonable. I’m actually paying about $ 100 less than I expected for a real nice mountain bike. Can’t wait to stock up on new accessories for my new ride ;D