Carl’s Jr Restaurant / Green Burrito

I come here all the time for Biscuits ‘N’ Gravy and a coffee. I don’t like that they raised the price from $ 1.50 to $ 2.25 when other franchises have kept the price at $ 1.50.
A lot of people have reported that they DON’T like the worker «Jose.» He is a hard worker it took me months of coming in before he talked to me, it’s not that he’s antisocial or a angry person. His aptitudes are for other areas – so do not be offended if he doesn’t chat it up, he really does value you as a customer and appreciates you as a person. I have people in my family where basic customer service is the only job they could really get because not everybody has skills in every place. So rock on Jose and know that in his heart he is smiling and wants to do the best job he can for you!
But please managers of Carl’s Jr – lower the cost of the Biscuit ‘N’ Gravy because I would come to your location more to support business close to me; but I just get it at a Carl’s Jr that is on the to work, it’s almost $ 1.00 cheaper, believe me those $ 1.00’s add up.

I wish I could give zero stars.
The Short: STAY AWAY.
I worked in fast foot/​customer service for over five years. So I try to be understanding of workers and that they’re imperfect. My first impression was that it was an average Carl’s Junior, I pulled into the drive-​thru and placed my order. That’s when things began to get awkward. I sat at the speaker waiting for a bit, until I was greeted. I asked for a Western Bacon Cheeseburger, minus the onion rings. I specified this twice. For my drink I asked for a Dr. Pepper.
While I was sitting at the speaker waiting in line to pull forward, I could hear an employee speaking Spanish through the headset. «Rookie,» I thought «You have your hands free on… you’re broadcasting private conversations.»
My Spanish is elementary at best, but I quickly realized that woman who was speaking was talking trash on an elderly customer in the dining room! She was saying that the were «old» «gross» and that she «didn’t like old people»
I’m sorry, but not only should you keep that conversation for off the clock, I don’t think you should even be saying ageist sh*t like that in the first place. That goes beyond bad customer service… that’s being a terrible human being. Sure old people can be cranky but what the heck?! Saying you «don’t want to serve someone who should be dead» is SO WRONG!!! This is what bothered me the most about my visit.
I rolled up my window and turned up my radio so I wouldn’t have to hear anymore of this horrid woman’s rants. But still, I hoped maybe she was just having a really terrible day. It could only get better from here, right?
Yeah, that didn’t happen. I get to the window and the employee slams the window in my face. I was like «okay…don’t you want to take my money at least?» So I just waited.
Then the lady (who appeared to be the manger, and who I identified as the Spanish speaker) handed me my food. I still hadn’t paid and reached to offer her my debit card. She stared at me. «What else do you want?!» and totally snapped.
I was shocked. «I haven’t…paid.» And I tried to hand her my card again. She walked away. Literally turned her back and walked off.
Who does that? Another employee came and swiftly grabbed my card. She then also asked «What else do you need?»
I asked «Can I have my Dr. Pepper please?» And she said «It’s out.»
I could hear The-​Hater-​Of-​The-​Old in the background saying she didn’t want to change the Dr. Pepper. Here’s where I got really annoyed. I know how to change soda lines. It takes about thirty seconds, tops. All you have to do is unscrew the old cap and screw the line onto the new box of soda. It’s very easy, and hardly an inconvenience at all.
I wanted to offer to wait for it, but instead the new girl now shut the window in my face again. Was I offered an alternative beverage? No. Was I offered a refund for my drink? No.
Again, WHAT THE HECK?!
So when yet another employee approached I explained I was waiting for my drink. She at least offered me another one. I took a Diet Dr. Pepper, which I regret. I should have instead offered to pull around and wait for them to change the soda lines and have my soda brought to me. But at this point I was too afraid at what the crazies would do to it. So I drove away and vowed never to return.
I did call their customer service, if only to ask them to please have whoever is in charge speak to their employees.
Also, my cheeseburger without onion rings came out with extra onion rings. That wouldn’t have bothered me (it takes two seconds to pull them off) but think it’s worth mentioning that putting up with such bad attitudes doesn’t even result in the right order.

Watch out in certain locations you go to because it will only come back to you filled with regret.
I went to this Carl’s Jr. many times already, and I could say for certain that the food are decently done. Nothing particular out of the ordinary, but nothing fancy either.
The problem lies in this fast-​food restaurant is the service. Completely terrible service. I mean, there are people here at Carl’s Jr give good service, but most of the time it is just plain bad. Today, August 27, 2014 at 2:45PM, I would like to report the most disrespectful and rude thing that actually happened to me when I wanted to order to-​go for lunch. A freaking old hag (between age 40 — 60 women, I assume) say the most disrespecting thing to me. The old hag said «Why are you wearing a sweater? You are crazy to wear a sweater on this hot day. You are crazy.» First of all, I would like to note that it was indeed 95 degrees outside in the area westminster. I do admit that it is hot, and I would be lying if I said it wasn’t. Second of all, I actually do have a reason to wear my sweater even in hot days and that is something personal. The old hag, however, kept being nosy and pestered me in a very harsh tone. Third of all, I’m usually a very introverted person who has trouble communicating with people, so if someone talks bad or assume something about me in a very bad way, both in tones and thoughts, I tend to get sensitive to the point of wanting to punch that old hag. Of course, due to my tolerance and endurance as a child, I withstand many abuse, whether it is mentally abuse or physically. Anyway, as most of the time I would just ignore and walk away. I did that this time in this case. However, now that I think about it, I kind of regret because I should have done what most brave people would have done. It would be to stand-​up and say «It’s none of your (goddamn) business!»
Anyway, I just thought I let people know where are they buying fast-​food from. I am given a understanding that some people don’t really care about service as long as the food taste good, especially if it’s a fast-​food restaurant. However, I cannot help, but to be stressed over this supposedly minor problem (it’s actually a big deal to me because no stranger have actually been this insensitive to me before).
Overall, if you come here for the food, it’s fine, but don’t every come to this place around 12:00PM — 6:00PM (I assume) on every Wednesday because you will only get chewed at by that son of a bitch. Also, the services are really bad. Specifically, in disrespecting and abusing people mentally (whether it is a joke or not, it ain’t funny to be insensitive to others that have different perspective view).

WORST CARL’S JUNIOR EVER. They are worried about their drive thru service stats so they often ask customers to pull around to the front so that a server can bring them their food. They say it will only be a few minutes, but don’t meet the expectations they set. Often times waiting double the amount of time they quoted.
I just drove through and even after the long wait they forgot to put a burger in my bag. At $ 4.00 a gallon for gas, I’m not going back to retrieve a burger. It is f’n rediculous that they treat customers poorly just to meet their stats.
When I called their store to complain. There were no supervisors available. It figures. I will have to lodge a complaint at the corporate level at this point. I just feel horribly mis-​treated.

My first time visiting a Carls Jr/​Green Burrito and I’m completely dissatisfied. I love Carls but never tried green burrito. I got the taco «salad» and it was barely ¹⁄₃^rd full. No lettuce at all. Horrible. Enjoy your business.

Typical Carl’s Jr. I was in and out in no time, on a weekend, no less and they had no problem accommodating my gluten issue. I’d go here again.

We drove up to the drive-​thru and my boyfriend ordered 2 chicken sandwiches. Ashley (drive-​thru) assume we were done ordering; immediately gave us our total and ask us to pull to the window. My boyfriend told her we were not done ordering and her response back was, «okaaaay» very sarcasticly as if she was in a bad mood. At this point it upset me to be disrespected by this child! Immediate I asked for a manager and a shift leader (guy voice) ask me to pull up to the window to speak to the manager. We did and found NO manager, no shift-​leader but Ashley requesting payment. I asked for the manager and she told me he is currently busy on the phone. Lead step in and ask how he can help and I repeated once more, «I would like to speak to a manager». Lead told me manager step out to get tomatoes. At this point I was very irritated by their inconsistent story so I asked for the District Manager number. Lead said he will be right back and a moment later Jose A. (Assume its the manager) return and I explain what had happened. He didn’t seem to be concern about what happened and shrugged when I asked, «why would he allow disrespectful employee to work there!!!». I am very displease with this restaurant and employees that I will take my dinning elsewhere! An example of how low these people IQ is, they gave us the food but never took payment…(it’s in the trash in front of the restaurant if you guys want it back).

I’ve always loved Carl’s Jr, that being said, it is with great pain that I am writing this review.
I know we came on a Monday but hey, it’s around dinner time so seeing that they were understaffed, I already had a bad feeling. So there we were standing at the counter waiting for the one person taking the order and delivering the same to the customer’s table. (Wouldn’t it helped him better when he just called for the number so they can pick up their food instead?, just asking…) After 10 minutes we get our turn to order, and another 10 when we get our food.
I was so excited to try their sweet potato fries. It was such a let down: they tasted like they were either put in the fryer again or microwaved to warm them up. They were so dry and overcooked, I almost threw them away, but I felt guilty knowing there are millions of children who go hungry everyday. So I had to suck it up and eat them. Not enjoying the fact that I had to pay extra for substituting it for regular fries. Even the drinks tasted like they were watered down. It’s a good thing, their hand breaded chicken fingers were good. My sister ordered the steak taco salad. It tasted like mystery meat, very dry and chewy, almost like jerky. It didn’t look too inviting to me.
As I look around, I can not see what they call a very clean establishment. I see trash littered on the floor, the salsa bar looked like typhoon sandy went through it, and the restroom is better left out of the equation.
Not the best Carl’s Jr. for sure. Definitely not coming back.

Very clean and fast service and of course the food taste good too!!! I would have given 5 stars if it wasn’t for the extra charge for using debit…
Free wifi would be great too

Hate the fact they keep a homeless inside the restaurant because he stinks all the place. He seem to have made such great relationship with the employees that I have no doubt that I kill my ass off at work to buy a lame burrito here, while the homeless gets to eat for free. A cashier Named Eleanor, is always chewing gum, I think this is extremely dusgusting to do when you know your gum or your saliva could end up in my burrito.

Tried this new Carls Rewards app on my phone. It let’s you spin a wheel of fortune and win some nice prizes. Just the other day I checked in on my phone, spun the wheel and won a sweatshirt. When I asked for the prize the foreign woman at the counter said, «daey game Eees only jes for fun. No prize for you. «According to the app, it still says I won. Hey Carl, train your people better !

«Hi, I’d like to order a Big Carl with cheese, only ketchup – „
“Only ketchup… Do you want cheese on that?“
„Yes.“
“So that’s a Big Carl with only cheese and ketchup?»
«Yes, and also I’d like a small drink, that will be all – «
“Do you want the combo or just the sandwich?»
(Sigh) And on it goes.
I have kids who are creatures of habit and very picky, you see… so yes, I have been through this exact exchange enough to have it down pat. Which for me, is at least a dozen times…
Bless them, Carl’s Jr is one of the few and proud that know how to do a lettuce-​wrapped «low carb» burger. It’s a pretty good burger, too, for four bucks and change — the so-​called Six Dollar. But if you’re really looking for something delicious, try their Steakhouse Burger; meaty grilled goodness with what could only be bleu cheese sprinkles and some fried thingies — I just had one, and I’m already planning my next trip tomorrow for another one.
Carl’s shakes are also quite worthy. They were hand-​blending them before McD’s, and IMO, Carl’s still does shakes the best of the fast food chains.
Great burgers+great shakes + so-​so fries = a four star rating for this burger joint. (I don’t give a care about the burritos. As far as I’m concerned, the Green Burrito half of this establishment is useless clutter crowding up an otherwise clean menu board. Who goes to Carl’s for Mexican food anyway?)
Two little things prevent Carl’s Jr. from being a perfect burger experience: 1. the people who take my orders need to learn to slow down and *listen* to the customer for half a second before interrrupting with a question that I was just about to answer anyway, and 2. Why haven’t they jumped on the Sweet Potato Fries bandwagon yet? I mean seriously, if McD’s has sweet potato fries, Carl’s Jr. should ‘ve been all over that a year ago. it’s one of the few fast food restaurant trends of which I approve.
Adapt or perish!

On a Saturday night, I was at the movies with my friends. After the movie finished, I was hungry and wanted to eat a small meal; it was 10p.m. I was walking around and saw Carl’s Jr. I never ate at Carl’s before, but I will try it out because my friend said it was cheap there, and the food was yummylicious.
Carl’s Jr is across from Edwards Theater in the parking lots. It’s located at Westminster Blvd. It only take 2 minutes to walk there from Edward’s and Carl’s and it open 24 hours which was a good thing! Also, there’s one by Wal Mart, but it doesn’t matter.
When I was close to Carl’s, the parking lots were big and there were bike racks. There’s also tables outside if it’s hot inside or you want to be outside to look at the city lights; it’s best to sit outside at night. As I walked in, the restaurant smelled good and fresh like you’re in heaven.
Not only that, the floor was really clean that you can roll around in it like a burrito. The table were also neat and there’s some table with two seats for a couple. There was nice music playing in the background that wasn’t too loud. The place was kind of quiet, but you can also have a conversation with your friends.
When I look at the menu, some of the burgers were really big with lots of meats like in the commercial, but I only go for the simple one with little calories because it’s cheap. There’s also a kid’s menu, but they only have like one which is a cheeseburger; kids can eat other foods
as well. There is also this chocolate dessert where little kids might like to have a sweet treat after they finish eating. Because I don’t eat a lot, I can’t stand eating a big meal. However, there was no dollar menu, but there was a Big Hamburger that was a dollar which was good enough for a meal during the night time. So I ordered the Big Hamburger and French Fries. It was under $ 5.
When I finished ordering, they gave me a number card to put it on my table. When my order came, it was fast, and I was amazed how they bring the food to you instead of you picking it up
like those fancy restaurant. Then they asked if you want ketchup or whatever, and they will get it for you. Later, I asked them for a cup. Then, I went to the beverage machine and got Sprite because it looked like water. Therefore, I saved few dollars for not spending on soda. Overall, the service was pretty descent.
When I unwrap the wrap on the burger, the burger was bigger than I expected. It was big like half of my head. It was a little dry because they didn’t put enough ketchup, but that’s okay; I went ask for some more. As I took the first bite, it was juicy and warm like heaven on earth,
and the meat juice burst into my mouth and coated on my taste bud with hickory relish. Then I accompanied it with the new Carl’s Jr fries which come with the skin on. They’re crispy and longer to nosh on. After I finished my burger, I drank my soda and it was fantastically delicious and made me full.
Overall, it was a nice restaurant, and I didn’t regret it at all. Especially when you finish watching a movie and want to grab a meal before going home, go to Carl’s it’s right in front of Edwards. It was pretty bomb for the first time. Some day, I will try other burgers but not for now. I recommended you to eat here if you want something descent and cheap.

I occassionly go here when I’m visit the GW Battle Bunker (see other review). For the most part, Carl’s/Green Burrito isn’t bad, but my last visit on 3/15/09…“Jesus fucking Christ”.
Get there, I like to dine in as I generally get shafted on the drive thru (don’t matter where, Carl’s, Jack in the Box, McD’s, whereever). Line has about 6 people in it and it’s 2pm-​ish, so not in the middle of a lunch rush. Only one register is open. A couple of more mature ladies are ordering, using coupons, giving grill orders (grill orders are things like ‘famous star hold the pickles, but with just a little mayo, shit like that).
I can see just walking up to the board, scanning it for a few moments and just ordering. If it’s me, it goes like this, «One moment, please… OK, a #7, regular size, for here.» Done, easy-​peasy. Oh, no… they have coupons, everything they had was a grill order, who’s paying, etc. During this entire time (approx. 5 min) I’m snoring and the guy behind me is getting pissed off. Oh, and there’s four people ahead of me.
I abrupty stop snoring loudly and say, «Uh, you guys mind opening another register?» Now mind you, back in my day at McD’s if there were more than 5 people in a line, you get another register opened. They had enough staff, but I guess they didn’t have anyone else qualified on the register.
Finally my patience break and it’s time for me to GTFO (get the fuck out), I snort loudly (again) and exclaim «Jesus fucking Christ» and start heading out. They guy behind me says «fuck this place» and follows suit. We get a couple looks from other people but not a peep or a look from the staff. I’m usually not an asshole, but even my patience has limits.
If the older gals had dietary concerns and that was the reason for their grill orders, fine. But having the same people order for 5 minutes without opening another register, with several other people in line? Sorry Carl’s, you screwed the pooch on that one.
So, I head down to L&M and have a small chicken curry and a Mountain Dew. Oh, and congrats Carl’s…you just made my Sh*t List and I’m sure Carl Karcher would shit himself if he witnessed that display of stunningly incompetant service (God bless ya Carl).

I was hungry. It was Black Friday. No time to waste. Need to consume some food to keep going. I looked over, and decided to eat at Carl’s Jr.
Now, I’m not sure how long this location has been a Carl’s Jr /​Green Burrito combo site, but I’m only reviewing the Carl’s Jr food. I walked into the store in the middle of the afternoon, and it was pretty dead inside. I ordered a Western Bacon Cheeseburger combo. The counter person is doing double duty as the drive thru window order taker, so she really isn’t paying much attention, kind of annoying. I’m wondering which table tent number I’m supposed to take (there were two on the counter), and I mouth the words, «which one?» She flicks my number, and keeps talking to the disembodied person on the other end of the speaker.
I go to get my drink — What? No Diet Coke! This is not going well for me. At least they put a little sign on it saying «Sorry!». I scan the rest of the choices and decide on Iced Tea.
I sit down, and I get my food brought over to me. Not bad looking — standard Carl’s Jr fare. But look, a surprise! New Natural Cut Fries!
The fries were hot, yet limp. Feel like they should be crunchy, but not so much. I move on to the rest of my meal.
My burger was just warm. I wonder how long it was sitting there. The only really good part was the onion ring tossed inside. As I ate it, it seemed a bit off. As I was very hungry, I ate the rest. My body did not appreciate it. I cleansed myself by making some beef curry at home. My body appreciated it much more.
I normally don’t mind going to Carl’s Jr, but this experience left me wanting to leave.