Arbour Commons At Orchard Town Center

This is a terrible place to live. The parking situation is atrocious. When parking runs out near the apartment you have to park on the street, and a lot of times that runs out as well. The staff goes out of its way to tow your car. They have an agreement with a shady company known as Aaliyah’s Towing (
) who, as you can see from the reviews, has a horrible reputation in town. These are the kind of people Arbour Commons does business with. They don’t just tow your car in obvious situations such as parking in a handicapped spot or blocking a fire hydrant. No, they go out of their way to tow it. They go around searching the cars every night and looking for a reason to tow. For instance, our neighbor got her car towed for registration that was a month expired. As if it’s any of their business whether or not a car is up to date on registration. The nerve! Additionally, it is not a safe place to live. My car has been broken into and rummaged through on three separate occasions. So not only do you have the apartment coming after you and trying to tow you every chance they get, you have local thieves trying to get you too. They also have a particular maintenance man who thinks it’s his duty to go around like a cop and rudely enforce the «community rules». He rudely yelled at a guest of ours for smoking a cigar outside on our own porch. Then, like a middle school hall monitor, he tattled to the office and they left an extremely rude and threatening note on our door saying this was a «smoke free community» and if our guests had another cigar they would fine us. As if they have any right to dictate whether or not someone can smoke outside. They also have a trash service where you can leave your trash outside of your door and someone will come and grab it. If, however, you don’t put it in a very specific container that they demand you use they will also fine you. We got another threatening note saying they would fine us if we put it out without the specific trash can they want you to use. Between the rude maintenance man, the pathological obsession with towing, the horrible parking situation, the constantly threatening notes, and the safety concerns, this is a terrible, dangerous place to live. Coming home at the end of a long days work doesn’t feel like coming home at all, this is not a nice place to live.

Overall I do like living here! The amenities are wonderful, and the maintenance staff is the best we’ve ever had. They are highly responsive and fix the issues the first time. The office staff can be slow to respond and I’ve had 2 packages go missing, only to be found behind their filing cabinet 3 months later. When I had an emergency (car was keyed) they were highly responsive and took care of the matter promptly.
The parking is not a big issue, even if you can’t find a parking spot close, there is always a place to park. I’ve lived in complexes that flat out didn’t have enough spots, so this is wonderful. The snow removal is slow, but once again, the best I’ve had in an apartment complex.
I have two issues with this place. First off, we live on the far north end of the complex and there is an area here where they never finished the landscaping. They watered the dirt patch so much that it turned into a mud pit and flooded the sidewalk with mud for months this summer even after many complaints. The overwatering turned in to a huge issue when our apartment building was infested with rollie pollie bugs. Harmless, but every morning we’d wake up to a couple dozen bugs on our floor and 50+ in the hallway. Not fun to crunch through bugs in your bare feet every morning.
Second-​the flooring is very low quality. Rent is here pretty expensive so I expected a much higher quality. We take very good care of our home but the cheap laminate is popping up in multiple places in the kitchen!
Overall, this is a wonderful place to live – I just wish they’d get the kinks worked out sooner rather than later.

Tanya is the most amazing Community Manager here at Arbour Commons. She is so accommodating when unexpected things like a possible new job out of state, makes our living arrangements unsure. Thanks so much for all your help. They have the greatest team here. Cassie, Ray, Jon, Dylan and the rest of the crew. Everyone is 1^st rate. We’ve really enjoyed our year and a half here. Thanks for all the professionalism and friendship. Marc and Cheryl

Lots of complaints about parking in reviews I’ve read of this complex-I’ve lived here for 9 months and have had ZERO issues with parking! Yes, sometimes I have to park at the clubhouse if I arrive late at night on the weekend-​I can all but guarantee you that will happen at just about any apartment complex, unless you pay for an assigned spot. You can’t exactly predict how many vehicles people will have per apartment when building a complex, but I can honestly say I’ve never NOT found a parking spot.
So yes, you may have to park farther away sometimes. But there are spots.
In any case, I really enjoy living here, and it’s been easy from the beginning. The office staff is incredibly friendly and helpful-I’ve never had a bad experience with them. The grounds are well maintained and there are a lot of grassy areas, a volleyball court, and even a dog park (which is great to have with an energetic young pup!)
Yes, people also sometimes don’t pick up after their dogs. This is nothing new. The difference is that through a program called «poo print» (awesome name), each pet is required to have a simple DNA swab when they move in. That way, when feces are left not picked up, this service can determine what dog it came from and charge the owner accordingly.
We’ve had little to no issues with noise and when we do, it’s because our neighbors are being LOUD (again, what can you do?)
Lastly, the maintenance staff here is fantastic. We had our heat go out on a 10 degree day in January on a Sunday and there was a maintenance staffer there by late morning to fix it.
Arbour Commons is a great place to live. If sometimes having to park far away and walk (heaven forbid!) to your apartment is a deal breaker, maybe it’s not for you. but then, good luck finding an apartment complex where that doesn’t happen.