4 workers watched 5 people stand in line at customer service with no one on an actual register. Waited a total of 13 minutes to be checked out. Thanks… not
Kimberly C.
Place rating: 2 Avon, OH
I had a rather disappointing experience here when I went to start my wedding registry. I was expecting a fun experience with my fiancé, taking our time, waltzing around the store with the fun little registry gun and arguing over whether we really need a waffle maker or not. What we got was our own personal«wedding consultant» who was really just the store manager, and who seemed to have a personal goal to get us to put the most expensive items in the store on our registry. I was up front with him from the get go. I am not a 22 year old bride who is starting her grownup life with her husband to be. I’ve been living in sin for the past 2 years and we already have all of the essentials. But of course, he did not listen to a word I said. He walked us around each department of the store and we were forced to make decisions on the spot about things any normal couple would need time to discuss. And I am not kidding about the hard up-selling he was doing. $ 300 knife set? $ 80 for FOUR wine glasses? Silverware that was $ 60 for ONE place setting!!! I don’t know if he thought he was dealing with Westlake’s version of William and Kate or what, but it was just ridiculous. I left the store feeling defeated and overwhelmed. Then I spent 4 hours that night pretty much redoing my registry online. I hate the fact that BB&B is the most convenient place to register for your guests(the 20% off coupons and the fact that they are in pretty much in every city some of the few pluses). If there was another option, I would definitely have taken my business someplace else.