C & L Air Limo Inc

Excellent service
Picked up on time at home and driver was waiting when we arrived at Logan
Instructions were very clear on how to meet driver at Logan.
Price reasonable, courteous drivers
Easy to book online
Will definitely recommend!

These guys are the worst! Who ever heard of a limo service where they can only quote you a 30 minute pickup window?! To top that off, if your flight is late there is a good chance your driver will not be there and you’ll have to wait for the «next» driver. Really poor scheduling if you ask me. I have always had a limo waiting for me regardless of when my flight arrived. On the phone they sounded like they were doing me a favor by providing service. They went on why they can’t take credit cards on the road. Every other service has this capability. Never again! I can say that the drivers were courteous though. BTW, this is the first ever review I made online, ever!

Excellent! Driver was prompt, friendly, courteous, good driver. And it was a very early pickup. Got to the airport earlier than expected. I would use C&L again. Thank you!

Top notch, drivers very friendly, office staff very helpful no matter when I call. IF I do arrive and leave a message on answering machine like instructed to do so the driver gets right back to me. They are a shared service and sometime you may have to wait 10 – 30 minutes but that is the nature of the business. Will use them everytime for my travel to and from Logan and Manchester.

We have used C & L Limo service for over 20 years and have never once been left in the lurch! They also have always picked us up at EXACTLY when they told us they would, and despite many challenging traffic messes, have always gotten us to our flights on time. When you arrive, you call their 800 number and within minutes, the driver calls you back, even if the office is closed. Occasionally we have to wait for other passengers before heading home, but if the wait is too long, it’s because the inconsiderate passenger stopped to pick up dinner before coming out! Not C & L’s fault.

We use C&L Limo on a regular basis. They are always right on time and very pleasant to deal with. I would recommend them to anyone looking for transportation to and from Boston Logan airport.

Have used C&L on many occasions. The customer service and dispatch service leaves much to be desired. I choose to drive and park at airport even though it costs more.
I usually do not write negative reviews but this was not the first bad experience with C&L. In the past, I had issues with my credit card, charges for gratuity, etc. As a very frequent flyer (30 – 35 times/​year), I use several limo/​taxi services across many cities. I have not had as bad experiences. E.g. I wanted to arrange a pickup for my colleague from Logan. I was on the road and called C&L. I provided flight information (airline, exact time of arrival, and departure airport) which was more than sufficient information for anyone to find out the corresponding flight #. However, the customer representative insisted that I provide a ft # and refused to take the reservation otherwise. I mentioned that I was driving and could not look up the details. I even submitted a feedback to management with expectation that under my exceptional circumstances so that they would make amend. Interestingly, I received a prompt call back from supervisor explaining that this is their normal practice and that they are too busy with other customers’ requests to look up flight numbers. What surprised me was C&L chose not to look up ft # and offer to win back my business.
I still give two stars because C&L rates are competitive and there are not many other options in our area.

C & L left my husband stranded at the airport. Calling their phone number only gets you a machine after business hours. So, only use this service if you are prepared to take a cab home after waiting at the terminal for 45 minutes when they decide not to show up.