Urelax

I had to deduct one star. Last two times I visited they attempted to swindle me into adding on time.
«I need to finish your feet» apparently meant «I did not finish in the time slot and wanted to know if you wanted an additional 30 minutes.» The second gentleman that massaged me did not speak English and just continued on past my time and then charged a $ 40 tip onto my card.
Needless to say, I have partnered back with my licensed massage therapist and no longer go here.

I had not read the reviews prior to purchasing my groupon. Perhaps then I would not have gone in. After having read the reviews, I do wish I got the name of my masseuse, as I received a very comfortable reflexology massage and I’d love to use her again.
Space was calming and inviting, lighting dim and music relaxing. I was led to the back of the salon where many «beds» are set up together. All appeared absolutely pristine and clean and NEAT. There was one other woman being worked on and I was seated in a space furthest away.
I was unprepared for part of my reflexology massage to include head, back, shoulders and hands. It was very relaxing right off the bat.
I enjoyed the warm water foot bath and toweling as well as the blanket placed over me that was then pulled away to reveal the foot/​lower leg being worked on. The end of the massage included a «waking» up of the body which I needed bc of being so relaxed and in a stupor and then having to get in the car again.
I had come in on a whim, in between dropping off and having to pick my son up. In the hour I was there, I felt it was extremely relaxing and due to a quick snooze, quite rejuvenating.
One sore point. I was asked if I wanted a back massage after it was all said and done. After having paid $ 39 for the 60 massage, it seemed strange that I was told $ 35 for 13 minutes. I declined. But I’ll be back for the $ 39 reflexology massage.

this massage was painful. several times I had to tell the massage therapist to ease up. big language barrier causes lots of problems. I yelled out OUCH a few times. started massage on top of towel for almost half the total time which was really weird. asked him to give me nice foot massage which he replied «half hour more??» no, as part of THIS massage, sir. and he didn’t. the ambiance was nice (suggesting a nice relaxing spa experience!) clean, no rudeness to me. I tipped 20% but I won’t return. I’m surprised they are still in business considering so many negative reviews and no one else was in there.

I had a couples massage tonight that we received as a Christmas gift. I have had hundreds of massages all over the world. I just moved to NJ from California and I admit that I am a California snob accustomed to a very high level of health & wellness services. I went in with low expectations. The reception area is much nicer than the storefront would suggest. It was warm, quiet and immaculately clean. The couples room was very nice. We were shown in by a young man and when the therapists entered they immediately started to work. I had a woman named Lina. Everyone is Chinese and there was little or no chit chat. Just the way I like it. Her strength and skill was very surprising.
I had major neck surgery back in August and my neck and shoulders were very locked up and sore going in. At my request she focused on these areas and held nothing back.
This was an excellent experience on every level. Deep tissue work is not fun but if you want to get things loosened up this is the only way to get there.
Some of the reviews I see indicate there are a lot of newbies that don’t understand body work in general and deep tissue work in particular.
This is a really great place. This massage would cost $ 100+ in a good studio in LA. I am going back in a few days for more.
Highly recommended.

Got a 60 minute foot reflexology massage. Was absolutely incredible. Super pro. Very clean establishment. Very relaxing. Highly recommend. Already booked another one.

I was very happy here after my foot massage and had also purchased a full body massage on groupon. After my foot massage appt I made the body massage appt on the spot and showed the woman my Groupon. She made my appt and when I showed up for it she told me she wouldn’t honor it because I wasn’t a new customer. I told her I would file a complaint with Groupon and that I showed her my groupon when I made the appt. she finally decided to give it to me but not without a struggle. Warning if you’re buying Groupons. And by the way, their posted «promotional price» is $ 50, same as the Groupon but their brochure listed it as $ 60.

I have now been here for 3 body massages and 4 or 5 foot massages. The foot massages have been done by men while the body massages were all done by women. All were very good. All had very limited English but understood everything necessary so it was not a problem. I don’t go there for conversation. I am diabetic and have a great deal of pain and discomfort in my feet. My doctor recommended foot massages so I tried this place. It is nicely decorated, clean and usually has gentle, Asian instrumental music in the background. Everyone is very polite. The prices are quite reasonable. They frequently checked to see if all was well. After the foot massages, I feel like I have new feet for a few days! The massages are deep tissue but not painful. I find them very beneficial. I don’t know what the negative reviews are about. I love this place. I expect to continue to go there as often as I can.

The place Westfield office, was very clean my therapist however did not speak much English but she was very understanding she did try to understand and I basically just told her I need a deep tissue massage I have a lot of muscle aches and pain and soreness from working out and from previous surgeries
she did a great job she’s doing and walked on my back and on my shoulders and always asked me if she was being too harshI informed her that most of the time with a «good» to let her know the pain was ok that yes I did wanted to be very deep tissue but she always asked every couple of minutes and was very very very good I left extremely sore «I loved it» it was about 24 hours ago and I’m still sore I definitely got my moneys worth
one thing to remember when they ask you if you want more time remembered to ask how much lol not sure what all the negative reviews are about I did get a girl not a man she was very short and very nice she did not speak English but I do speak three languages so I kind a new to speak more with Hand gestures and common words than to try to have a conversation with her, frankly I have no idea if she is certified in the US but I know that she is certified to me as being very good at her job
if you are not into deep tissue muscle aching release tension massage and you want to be just rubbed this is not the place for you but I will definitely be back here and recommended to people looking for that same type of deep tissue massage style.

I agree with the review by Jade 100%! I’m a licensed esthetician in NJ and can also say that you need to do your homework whenever you’re going to get any type of skin/​hair/​bodywork done. This is a very specific style of massage to create a certain type of result. This is not a fluffy salon or spa. If you’re going to U Relax then you need to make sure you like a deep tissue acupressure-​style massage that will help to unblock stagnant energy in the body and release serious muscle tension. If you’re looking for a fluffy massage THIS PLACE IS NOT FOR YOU. If you’re in pain and need work done then you’re in luck! I go for a massage weekly and I always see Kevin. They use a timer to guarantee that you get the full time of your massage. I leave so limber and relaxed, I’m ready for a nap!
As far as the tips go, especially with groupons, common courtesy would suggest 20% of the ORIGINAL price of the service (it even states so on your groupon). Please keep in mind that the average price of your «fluffy» 90min massage will cost you about $ 150+ in NJ/​NY so you’d be leaving a $ 30+ tip for their work. Who gets a deep tissue massage and leaves $ 7?! That’s absolutely SHAMEFUL! The therapist would rather you leave nothing, that’s basically an insult to the work and time they just put in for you. If you go and feel that the massage style just wasn’t for you, that is completely understandable, but that is not the therapists fault, that is what the establishment offers. Your therapist is only getting their commission off of the cheaper groupon price, so it’s only decent to tip accordingly. It’s not fair to them to receive so many negative reviews from people who don’t know what they’re getting into because they don’t research a modality they’re receiving on their body and from people who don’t know what the common courtesy is for gratuity. I always get a 90min massage ($ 75) and I typically leave a minimum of $ 30 because I know the quality of work that I’m receiving and what other spas and salons charge for that type of service.
Please educate yourselves before subjecting your body to ANY type of treatment. There are different modalities for massage, just like the different techniques for facials, waxing and haircuts/​color. Know what you’re getting into and be fair to the establishment and therapists performing the work… and go visit Kevin!!! He’s the TRUTH!!’

I just had a 90 min massage and it was 5 Stars!!! The man that I had was strong yet gentle! He co weed everything I needed and more ! The foot massage was out of this world!!! I will be back!!!
My only complaint is the unfriendly front desk girl!!!

Not a good massage at all (and didn’t speak English at all so couldn’t adjust her pressure when I asked)… Gave 18% tip and she asked for $ 3 more. That was my last time there! Do not recommend.

They really hurt my boyfriend and me. If you have back problems don’t go here they will make it worse. A very painful massage that will leave you sore afterwards instead of relaxed. Extremely rough and uncomfortable

Fantastic experience! They are professional and friendly, it’s like the best place to get a Chinese deep tissue massage in NJ. — Like it!

LESS THAN ONE STAR!
I am a Licensed Massage Therapist in the State of New Jersey. After my negative and horrific experience at URelax (OPPOSITE of reality) I can pretty much guarantee that this is a totally illegal operation. I was never asked to fill out an intake form which is highly suspect and never saw a single massage therapist’s license posted anywhere.
I was put into a room by a woman who I assumed (wrongly) was my therapist. Please don’t call us Masseuses by the way, we are Massage Therapists. The door opened and for the majority of the session (75%) I was «massaged» over the towel. I use the word «massage» sarcastically since I was brutalized and abused. The animal (turned out he was a man who never said a word to me) who was «working» on me only pushed and crunched and hurt me leaning his entire body weight, or so it seemed through the towel and onto me. I had to constantly tell him to stop, and he’d go right back to being extremely rough.
When he finally started to work on any of my limbs, he’d violently pick them up off the table and when he was done, he’d throw them violently back down. My arms and legs were bruised from this abuse. I was so angry when it was over. I walked out to the reception area and I was the only client there on a Sunday. They were all there, the reception lady, the male owner or manager I assume and a very angry looking man who HAD to be the beast who just beat the shit out of me.
This is going to sound insane, the only compassion and understanding I could muster while getting dressed when it was over was a culture differential. Perhaps people from their culture like and are accustomed to this type of massage? Judging by all of the other feedback here, I’d be just as nasty if I was accustomed to getting touched in this manner!
SO that being my thought at the time, I came out of the room ready to fight, and with a ten dollar bill in my hand. I looked around at all of them, right in the eyes, and I was pissed. Logic told me who the guy was and walked up to him and said very loudly, «were you my therapist?! I can’t tell because I never saw your face!» And he took a step back. I shoved the money at him and the owner said that maybe next time I should «ask for lady.» I stormed out. Hey URelax! I reported you to the New Jersey Board of Massage so get ready.

It was wonderful. I got the groupon voucher and the man upfront took care of it. The rooms were clean and relaxing. The 60 minute massage was well worth it. Just make sure you tell them how much pressure you want because they do start out with a heavy hand.

Bought a groupon for a 60 minute couple massage, it was well worth it. Left feeling like a bowl full of jello. The place was clean with a relax setting. Staff was friendly and nice. Would recommend it.

I walked in feeling like a stiff board and walked out feeling like a limp noodle. Absolutely amazing!
I got a 60 min deep tissue massage on Groupon. The receptionist was nice and took down my voucher number and I followed my massage therapist, Coco, back to the room.
Clean room, nice lighting and soothing music. As for the massage, she used a lot of pressure but was sure to occasionally ask if the pressure was okay for me. Coco was fantastic! She was very thorough, she made sure to include my scalp, feet, toes and fingers. I was sad when I heard the timer go off!
I didn’t experience any poor customer service during my visit as some of the other posters have mentioned. I’ll definitely be back.

Place is clean, relaxing, and cozy! I had a full 60 minute deep massage! The masseuse was great, didn’t get his name but gave a great massage. I would definitely come back! Town has lots of cute shops and restaurants near by too.

I have given this place a fair shot. I’ve been there 4 times and my latest experience did me in.
Is it clean? yes
Are the therapists good? Yea
Price points? Fair (ESP for the area and location)
Well why the one star might you ask?
This is the main reason and a major no no in my book that causes me to be a disgruntled customer. The receptionist who I believe to be the owner DEMANDED me to tip more then I did. The nerve! And how embarrassing? There were customers in the waiting area. I tipped the standard 20 percent on my 1 hour 39.00 reflexology and she told me to tip 10.00. She started talking to another asian gentleman in their language which I didn’t understand and it was quite embarrassing as a customer ! My massage therapist was not even nearby. It was so unprofessional and so rude !
I do not recommend this place for that reason alone. A business owner should embrace any and all customers they have and tipping is never required for service !!! You tip based on service!!! Even 15 percent these days are fair.
Hope these people shape up and learn to love their customers or they will not have any business left !!

I was there last night and had a 60 mins full body massage. It was great! They really know what they are doing! the place is immaculate, warm, cozy, well taken care of.
I will definitely go back and recommend to everyone!
Very pleased!