At Home Carpet & Flooring

We are very happy with the service and quality of the product. The company was on time and was neat …

I have dealt with several companies doing work in my home but usually I am disappointed. But today I was completely happy. Very satisfied from beginning to end. Set up date to install with Ron Carter. He followed through with communicating date time etc., his installers arrived on time. They came installed, cleaned up and made sure before they left I was happy. I would highly recommend this company to anyone I know or even meet for flooring. Thank you Ron Carter for making my experience enjoyable from start to finish.

I must start off by stating I very rarely review businesses, and therefore it must be understood that I write this due to very unfamiliar and distressing circumstances. After utilizing the services of this company I cannot help, but have recurring regrets. I had contracted the company to remove the carpeting of my mother’s apartment and to have laminate installed, and the result was very shoddy work representative of piss-​poor installation as evidenced by rampant buckling. Though, this problem does not even come close to topping the list of the myriad problems and abuse that I was confronted with by using the services of At Home Carpet and Flooring. The primary problem during the initial installation included the installers leaving half way through the job and postponing the finish date of the completion. Though this most certainly does not call for the writing of a negative review, what had occurred afterward most certainly did. After noticing a significant amount of buckling in the laminate floors in all 3 rooms where it was installed, we had called the company to come over and take a look as it was only around a month after installation and well within the one year «warranty».
This is where the second problem of noticeable significance came, when the date and time that the installers were to meant to come had arrived. After waiting for the installers to arrive, there was no sign of them and when we had given the customer service manager, Ron Carter, a ring, we were told they were coming soon. After waiting for an hour they were still not to be found and then placed another call to Ron, he told us that we must reschedule and there was a misunderstanding as to whether we really wanted the installers to come and check out the buckling or not. Though this answer was quite ridiculous since we were told a handful of times that the installers would be coming over by Ron, we had let it go and rescheduled even though I would have to take another personal day off from work to see the installers into my mother’s apartment. Then this whole fiasco was rehashed with no sign of the installers after multiple calls to Ron and being told of their impending arrival.
Then the third significant problem had occurred. After calling Ron once again, to ask about the arrival of the installers, I was talked to in a manner unlike any other time in my adult time, most reminiscent of a grade school bully. Ron Carter, the customer service agent, slewed a whole host of bigoted, unruly, distasteful and uniformly cruel slurs and comments at me. After asking (in a civil manner) for the phone number of the installers to talk to them regarding their exact location, Ron began to yell at me as if I a child using bigoted comments aimed at causing detriment to my character, moral and emotional well being. Some of the items said are noted below (please note that these are only a handful of selected items stated and the list below is not all-​inclusive of what was said by Ron that eventful day) :
1. Ron began to call me a punk or punk kid notable times, though I am a adult who has worked with the state for a significant amount of years.
2. Ron had stated a significant amount of times, that I should «Get a life» and «find a woman or a man whatever it is that you are into». This as after being forced to take two days off from work to wait for Ron’s installers who had not shown up after repeated calling and having spent a significant amount of money on buckling floors.
3. Ron then tried to make me feel subordinate to himself, by asking «what are you» and «how much money do you make», then preceding to state that he has «a million dollar home» and a «multi-​million dollar business». He then proceeded to state that I should become more successful to be of significance to himself and that I am nothing in comparison to himself.
4. Ron then stated that he «ought to come there and teach me a lesson», a threat that admittedly bothered me the most of all the comments made.
Once again this list does not include all things stated by Ron, as such a list would take too much of my time and the time of readers.
The service given by At Home Carpet and Flooring was terrible, and resulted in:
— Buckling floors
— 2 days wasted waiting for installers that wouldn’t show up even though I had called them to verify the appointment. Also the buckling had occurred only one month after install well within the one year warranty period.
— A significant amount of verbal abuse meant to or at least resulted in significant emotional distress.
Lastly I must note that the other review on Unilocal given by Ron C. is indeed made by the gentleman who works for At Home Carpet and Flooring that had verbally abused me. That review by Ron C. therefore was not made by a consumer, but instead by an employee of At Home Carpet and Flooring as evidenced by the BBB website that lists Ron Carter as part of the management team of the company.

Great quality and great service. Fast clean and efficient. Salesmen came to my house showed me the products and have me a price that was lower then three other companies. Installed two days later and upgraded the padding for free. Highly recommend