Valvoline Instant Oil Change

My wife is going out of town on a long trip in two days so I decided to take her Lexus to Valvoline for an oil change since it was due and didnt have eniugh time then to make an appointment anywhere else. I had a $ 15 off of for a synthetic change as her car calls for that. As I usually do I bring with me the file for the car which has all of the repair/​maintenance documents. The charge just for the oil change was $ 89.99 or $ 78.72 after the coupon and tax. The last time I had the oil changed at Germain Lexus of Easton was $ 52.95. Included in the charges from Valvoline was a charge of $ 13.58 for ‘Extra oil’. I.e. The Lexus takes 6.7 quarts so without telling the customer I figure Valvoline basic charge includes only 5 quarts then charges something like $ 8.00 per quart for their synthetic oil. I told the service manager what my dealer charges and he said he couldn’t do anything and I don’t doubt that as the pricing is probably driven by corporate but I told him that their pricing is so out of line I just can’t see myself coming back. Ever. Not to mention all the up selling they do and the techs most often don’t even know what they are selling. E.g. Fuel injector solution which is in most fuel that you purchase at the pump. They obviously are trained to use scripts but if you know enough you can ask them a question and don’t have any response as you just took the off of their script. Anyway if your time is so valuable that you can pay an extra $ 30 for the convenience to have your oil changed at Vavoline then study up and know your car (s) so you don’t get sold services you don’t want or need.

Not sure what was going on with these other reviews but I have never had anything but a good experience with this location. I get in and out quick and it is a reasonable price.

I am conflicted about what star rating to give this place… and that rarely happens. Usually I am a cut and dry type of person. It is what it is with me. I don’t over think things.
The good:
As soon as i pull up, I get in. No one in line. They start working on my car immediately. ALL OF THE GENTLEMAN working here were very nice and professional. Not pushy at all (I hate pushy salesman… yes I HATE them). They tell me what is recommended for my car and of course I decline everything because I have already had it done (and ummm hello… this is an oil change place not a dealership. I dont trust my rust bucket to just anyone). They get my oil changed quickly. Top off my liquids quickly. Change the turn signal light that was out quickly. Checked to make sure what they replaced was working and I was on my way.
Here’s the problem… when I came to work this morning the turn signal they replaced is no longer working. WTH??? REALLY??? Now I have to go back (I have 3 kids, a husband, a dog and work full time. NOT convenient). I am sure after I call them they will take care of the problem I just dont want to go back. It takes time and quite honestly it irritates me that it wasn’t done right the 1^st time.
I’ll probably be back though because those coupons they mail me are KILLER!

If I could give a –5 Star revue I would. I sent my 18 year old daughter in to get an oil change on her car. Gave her a $ 10 off coupon, transferred $ 50 into her account and told her just to get a simple oil change. When she told them that, they told her that the recommended oil for that car is synthetic oil. Not having a clue what synthetic oil is she said yes. So after the oil change she had to call me for more money. The $ 39.99 oil change with a $ 10 Off coupon turned into a $ 86 oil change. I told her I wanted to talk to the manager and that become even more of a joke. I told him he should know better and said I would never be back, as well as anyone in our family. He said and I quote «I don’t give a shit!!!, and hung up.

Paid $ 86.18 for an oil change. Within 1 week my brake light is coming on due to brake fluid being below minimum level. Windshield wiper fluid nearly empty too. Receipt states these and other fluids «OK». I call BULLSHIT — they never checked. Wonder if they really even changed the oil.

Meh, they did a good job and were pretty quick, but it was a little disconcerting to watch all the service techs crowd around the thirsty turbo demon’s engine compartment and hear them misidentify the parts. Stick to oil changes and you’ll do fine here, just make sure you go to their website first and print yourself a coupon. Yes I’m using coupons now.