F C Taplin Company

Taplin is a great family owned company! Pricing is reasonable and there customer service is great. Thank you for always providing the knowledge we seek. :)

I was quick to respond to an unfavorable experience that I had getting warranty repairs on a lawn mower so I want to be quick with a good experience I had with this repair shop. We took the mower to Taplin on Interstate Drive in West Springfield on Friday the 12^th late in the day and they told us they are very busy and would not be able to get it in the shop until the following Wednesdays 17^th. To my surprise we received a call on Tuesday the 16^th that the repairs were done. Now that’s what I call great service; under promise and over deliver. So if anyone needs repairs on their lawn equipment or looking to purchase I highly recommend Taplin.

Ordered a part I needed there. The price was comparable and it came in the next day. When I went to pick it up I overheard the counter guy selling a nice mower to a customer. He started talking about a bagger for the mower. I butted into the conversation because I had problems with my bagger. He took the time to explain why I was having the problem and even gave me a few tips for cutting my grass. The service was excellent and greatly appreciated. A welcomed change from a few bad customer service related experiences I had experienced elsewhere lately.

I needed parts for an Ariens during the middle of a storm. Taplin had the belts and parts I needed in stock, so I could finish working. Friendly people, good inventory, and I’ll use them in the future. Funny story: I checked with a big box store for an Ariens part, and the guy… I swear this is true… says «We only stock repair parts for the new machines. If you have one from a few years ago we don’t stock those parts.» I said to him, «Wait, if I have a new machine that doesn’t need repair, you might have some parts for that, but if I have a machine that does need repair, then you don’t carry those parts?» «That’s right,» he said. What can you say after that? So, yeah, it’s a pleasure to go to a place like Taplin where they know what they’re doing!