Extra Space Storage

Terrible service!!! Office is NEVER open and management is beyond rude. Rent was raised several times over my two year account with them. I attempted to give notice 3 times but the office was always locked during business hours, I am being charged for a full month because of this. I called and the Manager basically said, «well our contract this… our contract that». NO CONCERN for customer service. I will never EVER use any extra space storage again.

expect rent increases, homeless people, mice, cockroaches, no moving carts as promised, employees that have no interaction with renters, rates that are the highest in the area.
go ahead rent here if you’re non believer.

Over the years, I’ve rented many storage units in different cities. This is the first time that i have experienced this particular problem to a degree I felt was unfair.
I’d definitely give this 4 – 5 starts, except for one glaring issue: They (the company policies) are very financially aggressive. They repay customer loyalty with never-​ending significant price hikes. If I recall correctly, when I first rented my unit there was a ‘one month free’ promotion. Then at about 3 months of tenancy, there was the first rate hike, (which, spread over one year, definitely recouped that ‘free’ month’s rent in one extended gulp). If I understand what they told me correctly, this was not a facility-​wide hike, but is programmed for each renter individually.
Then periodically, more than once a year I believe, the rates are increased much more frequently and higher than I have ever experienced. It is as if they know that they have you over a barrel, and fully exploit the situation because they understand what a pain it is to change storage locations.
My last single rate hike was more than 17%.
After trying to better understand the situation talking with the front staff, I’ve been told that a (supervisor) would call me but nobody called.
For the most part this is otherwise a very good facility. The persons working the front usually seem very professional and knowledgable, although not as clear and forthcoming about the company financial policy as I would like, (which seems veiled in some kind of mysterious process.) The facility is clean, well maintained and has a seemingly decent security gate and although the neighborhood doesn’t look as if it is the best, it is definitely not the worst. And to be fair, I’ve never seen a roach in the hallways, as Rolando apparently did, nor am I aware of seeing the ‘homeless people’ he said are here, unless they are the ones driving up in their cars renting the units, which would be understandable in these times… but then again maybe we just had units in very disparate and different areas of the facility.
They do have nice options in types of units available, from drive-​up to climate controlled and more.
And their prices are competitive, despite the subsequent gouging.
If price is a concern to you as it is to me, you might consider getting trying to get them to clearly (and in writing), before you sign, advise you when and how much the rate hikes will be before you rent the unit, so it won’t be such a surprise when it does occur.
A couple of of the minor things:
1. Personally, I’d like it if they didn’t always have music/​radio playing in the halls, because I like to be able to hear someone approaching especially when I’m there at night. I’ll wear my own earbuds if I want to stay clueless to my surroundings.
2. sometimes the carts haven’t been available, even when there isn’t apparently other people using them. They don’t seem to have many carts for the size of their facility, but that’s subjective.
The impression is that ESS puts some formula in some computer somewhere, and decided how to maximize the finances, without regard to creating or appreciating customer loyalty.
Which is a darn shame for an otherwise nice place.

Very bad service the staff is very rude a lot of homeless people in and out roaches in the hallways I would not recommend this place

ExtraSpace couldn’t have been more accommodating. The place is clean as a whistle and the personnel are very professional and friendly. I was shown all of my options, terms were explained and paperwork signed and completed efficiently.

I can’t recommend this place highly enough. It’s spotlessly clean, professionally run and very secure. In addition to a coded gate entrance, each unit is individually alarmed. The two employees I met couldn’t have been nicer. I’ve never encountered professional customer service at a storage facility. It made me comfortable that my furniture was in good hands. Additionally, the Extra Space rates for my air-​conditioned unit was less than the rate quote several UNair-​conditioned facilities in Davis. I’d use Extra Space again in a heartbeat.

If I could is would say zero stars. They are pushy, rude and don’t take No for an answer. Truly frustrating. They call at all hours and simply won’t leave you alone. I will not ever use this company. Especially with all the storage options available in the area. AVOID THESE GUYS IF YOU CAN!

This facility is very nice. It is a newer building with gated access. It couldn’t be more clean. The on site manager was very helpful in getting my unit reserved before I relocated here from Chicago.

Extra Space in West Sac was pretty impressive. In my 44 years of life, I have never needed a storage unit or space for anything, so this was all new to me. The reason for needing one now was, I had just purchased a travel trailer & needed a spot to park it.
I was very impressed with the lobby/​entrance of the location, very clean and well kept. Jillian was the on-​site manager and was very helpful in answering all my questions and showed me the spot, explained everything in detail and was very pleasant. I had read the reviews on Unilocal prior to arriving, but I always just use those reviews as informational. I Iike to make/​come to my own conclusions. The key factors for me in a storage unit for my travel trailer were:
1. Security
2. Easy of getting my rig in the spot
3. Price
The reason price is third is because it was more important to me to be able to get my trailer in the spot because I am new at hauling. The outside neighborhood isn’t that great, but the space does feel very secure from the inside. The only downside in my opinion is the price. I swore Id be OK with paying more if I was JUST ABLE to get my trailer into a spot with ease and not stress about backing that big boy up, but the $ 76 a month I pay is quite higher than most places I called around West Sac. For now, it’ll remain there, and maybe I can get a deal here if one comes up because I do like the spot and really dont want to have to move it because of the monthly price.

Jillian was very helpful, and a delight to speak with. She helped with any questions or concerns I had. Great customer service!

I was calling for pricing for a storage space. I spoke with a lady named Jilian who was very helpful. Great customer service by this lady. Keep up the good work!

I have been shopping around for reasonably prices storage units and found this gem. I called to gain more info about the units and the lady I spoke to was very informative & friendly. I think her name is Jillian? Anyways after speaking with her and finding out I can get a unit for around $ 35 dollars for the 1^st month I know I’ll be in by the end of this month.

This Storage company refuses to work with their customers!
My husband and I wanted to rent a 10X20 unit but instead we were given two 10×10 units side-​by-​side. Once we moved our belongings in we realized we only needed one of the 10×10 units. But when we tried to cancel the empty unit we were told we can’t do that because it’s «in the system as one 10×20 unit.» It should be noted that these are TWO COMPLETELY SEPARATE units — two doors, two locks, two different unit numbers, and a wall between the two. There is no reason why the empty one can’t be sold as a 10×10 to a different customer. We were told the only way we can pay for a single 10×10 unit was to move all of our stuff into a different unit. Absolutely absurd. They’re refusing to work with us because of a computer program that I’m sure could easily be adjusted to reflect the REALITY that they are two different units.
We contacted customer service and they couldn’t solve my problem. I was told the issue was elevated to the district manager and that they would call me back, but they never did. You can be sure if we’re asked to move into a different 10×10 unit we will be moving out of their storage facility entirely and finding one that will actually work with their customers.

We were told when we became a customer that we would have the opportunity to pay annually and lock in the current rate as well as get the 13^th month free. This in fact is NOT TRUE. I missed doing it last year and made sure to mark my calendar for this year, but when the time came to pay I was told that was not an accurate option. I was told my case would be reviewed and depending on the demand for my size storage I could get a price adjustment. Well no price adjustment was made, and yet there are 3 available units exactly my size and amenities. So that tells me the demand is NOT that high. And on line prices do not apply to current customers, so my unit goes for $ 68 on line and I am being charged $ 81 in person. Doesn’t make sense to me! I don’t appreciate being lied to, and will be moving to the new storage facility that will open up in 2014, much closer to my home here in W. SAC!

Lorenzo was very helpful when we spilled some liquids that needed cleaning. Also, in general, this is a nice, clean facility.

I am dealing with the aftermath of a recent burglary from this facility in which I lost nearly $ 10,000 of stuff.
My unit was an interior unit, inside one of the buildings (not climate controlled, but still indoor access).
The security in this facility appears adequate — there’s a gate with keypad that controls access to the facility, exterior video cameras, plus individual alarms on each unit, and my big padlock on the unit itself.
Unfortunately:
1) There are no cameras in the interior hallways.
2) There is a flaw in their physical security that allowed a burglar to gain access to my unit. I won’t describe the details, but the police officer who took my report described how the burglary was committed. The flaw in their system allowed the burglar to get past both my padlock, and the electronic alarm on the unit’s roll up door.
Bottom line… I cannot trust that this unit is secure, and I don’t think you should either.
It’s a shame, because the location and prices are good, and the staff are friendly and competent. But until the security issues are dealt with, I have zero confidence that my stuff will be secure.

The lady working in the office is very nice. The facilities are VERY clean. It seems as though your belongings will be quite secure here, and the storage rooms are indoors, not outside exposed to the elements.
The place is huge and I believe the best rates are available if you book online. Great alternative to the storage places right next to the river off 160.